Basiswissen ITIL 4
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Basiswissen ITIL 4

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Basiswissen ITIL 4Nadin EbelISBN: 9783864907104 Grundlagen und Know how fr das IT Service Management und die ITIL 4 Foundation Prfung Erscheinungsdatum: 01. 02. 2021 Seitenanzahl: 538 Verlag: dpunkt. verlag Einband: Broschur Neue Ware, Mngelexemplar, LPA (Ladenpreisaufgehoben), Zustand: gut Das umfassende Lern und Nachschlagewerk zu ITIL 4 Alle wichtigen Grundlagen zum IT Service Management, ITIL und ITIL 4 Vorstellung der neuen Modelle und Prinzipien von ITIL 4

Nadin Ebel
ISBN: 9783864907104


Grundlagen und Know-how für das IT Service Management und die ITIL-4-Foundation-Prüfung

Erscheinungsdatum: 01.02.2021
Seitenanzahl: 538
Verlag: dpunkt.verlag
Einband: Broschur

Neue Ware, Mängelexemplar, LPA (Ladenpreisaufgehoben), Zustand: gut

Das umfassende Lern- und Nachschlagewerk zu ITIL 4

  • Alle wichtigen Grundlagen zum IT Service Management, ITIL und ITIL 4
  • Vorstellung der neuen Modelle und Prinzipien von ITIL 4 entsprechend dem offiziellen Lehrplan
  • Mehr als 40 Seiten Übungsfragen für die ITIL-4-Foundation-Zertifizierungsprüfung

Dieses Lern- und Nachschlagewerk bietet Ihnen einen umfassenden Einstieg in die aktuelle Version von ITIL und vermittelt das notwendige Wissen für die ITIL-4-Basis-Zertifizierung. Es wendet sich damit an drei Zielgruppen:

  • Einsteiger ins IT Service Management mit ITIL: Hier finden Sie Grundlagenwissen und Beispiele. Sie werden mit den Neuerungen von ITIL 4 vertraut gemacht.
  • Leser mit ITIL-Erfahrung: Sie können das Buch zum Vertiefen von Details und als Nachschlagewerk bei der täglichen Arbeit nutzen.
  • Praktiker, die die ITIL-4-Foundation-Zertifizierung ablegen wollen: Bereiten Sie sich mithilfe von Übungsfragen auf die Prüfung vor. Zudem liefert das Buch Hintergrundinformationen zu zahlreichen Aspekten, die die neue ITIL-Version aufgegriffen hat.

Im Mittelpunkt stehen sowohl Grundlagenkenntnisse zum IT Service Management als auch konkretes Wissen rund um die ITIL-4-Konzepte, die vier Dimensionen im IT Service Management und das Service-Wertsystem (Service Value System). Schritt für Schritt erläutert ITIL-Exeprtin Nadin Ebel die Bestandteile der Modelle im ITIL-Framework und beschreibt anschaulich die Grundprinzipien, die Service Value Chain, die Practices und die weiteren Bestandteile sowie deren Zusammenspiel.

Außerdem geht die Autorin darauf ein, in welchem Zusammenhang ITIL 4 zu aktuellen Begriffen und Ansätzen wie Agilität, Cloud, Design Thinking, DevOps oder Lean Management steht.

Zahlreiche Fragen mit Antworten und Erläuterungen zu allen Aspekten des ITIL-4-Frameworks ermöglichen Ihnen eine effektive Lernkontrolle sowie eine praxisnahe Vorbereitung auf die ITIL-4-Foundation-Prüfung. Die Inhalte und Vorbereitungsfragen decken den offiziellen ITIL-4-Lehrplan ab. Darüber hinaus helfen die umfangreichen Erläuterungen auch bei der Vorbereitung auf die weitergehenden ITIL-Zertifizierungen.

Text vom Verlag.


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SKU: 75660448939

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Chelsea H.
Whiting, US
★★★★★ 3
Weird smell
Color: White-cooling Basic, Size: Queen(Pack of 2)
The pillows are great for someone looking for something cool and comfortable. We loved them so much that we bought a second pair. However, we were seriously disappointed with the odor of our last purchase. They give off a strong and indescribable chemical/burning plastic smell so nauseating that it’s difficult to sleep with. We’re hoping this issue will resolve with a couple more washes of the pillow cases, but am worried the source is the stuffing itself.
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Reviewed in the United States on May 28, 2026
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Ken Hill
Draper, US
★★★★★ 5
helped treat my sore neck
Color: White-cooling Basic, Size: Camping Pillow(Pack of 1)
This pillow — after dialing in the right amount of shredded foam — has greatly helped my sore neck. Initially, I had to remove some foam. Then I gradually added foam until it reached optimum comfort and support. It is also CPAP-friendly — especially when I position my head near the pillow's edge. (I am a left-side sleeper.) I like the travel size because I use a bulky hugging pillow to ease stress on my shoulder and elbow. That makes my side of the bed feel cramped if using a larger head pillow. A smaller pillow is easy to flip end-to-end in the middle of the night. I have spent lots of money on pillows over the years, but this is the best I've ever had for relieving [1] neck pain and [2] CPAP mask seal problems. Very comfortable, supportive, and affordable. I did not notice any unpleasant smell — and I am usually sensitive to that kind of thing. Would highly recommend.
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Reviewed in the United States on May 7, 2026
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Molly Farrell
Carnegie, US
★★★★★ 5
Love them!
Color: White-cooling Basic, Size: Queen(Pack of 2)
Love them! After 10 years with our MyPillows, they finally lost their fluff. The reviews I read of the MyPillows of today were not good; they didn’t have as much filling as they used to. These pillows remind me of how fluffy our new MyPillows were 10 years ago!! You sink right into them and can mush them however and they stay. These are way cheaper than the Coop and it’s the same concept; add or remove the filling as needed. The cooling side is a huge plus too! You won’t be disappointed with these pillows!
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Reviewed in the United States on May 22, 2026
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Precise Disarray
Port Orchard, US
★★★★★ 5
super smooth, silky, stays comfortable feeling. DO NOT DRY or wash with heat
Color: Blue, Size: Queen (U.S. Standard), Set name: Stretchy and Soft, Color: Blue, Size: Queen (U.S. Standard), Set name: Stretchy and Soft
I'm impressed. I have used cooling pillow cases before, and found them effective, but the cooling material have always been on just one side. These are 100% cooling material. The material is super smooth and silky feeling. It is great feeling against hair and skin (even better than my old polyester satin I was using before cooling pillowcases). The material is cool, and does not seem to get hot hot. The pillow cases are super stretchy with a small hidden zipper. They grab onto the pillow and dont loosen up. Makes my pillow look neat and clean, not sloppy from loose material. I can even have two pillows stacked and somehow despite being a smooth material, the pillows dont just slide off each other. The cooling aspect works by not trapping heat, not allowing heat to get to the pillow and hold it there. So yeh, the pillow case will feel warm eventually but if you have a fan, or AC, or flip the pillow, then it is is truly cool. Otherwise in my experience when I use a pillow without this, the pillow just gets hot, stays hot, and even with flipping it feels hot.. because the pillow itself has trapped the heat for remainder of night. Yuck. One thing to know and this is very important-- as I learned the hard way-- DO NOT DRY IN DRYER. DO NOT WASH IN HOT WATER. Heat will destroy the material ability to feel and stay cool. Do you want a regular heat trapping pillow case? Then go ahead and dry these in the dryer a few times and you will have a regular pillow case. HOw do I know? I bought these to replace another set (different brand, same idea, same instructions that I failed to remember). I always dried them in the dryer, and one night after having gloriously cool pillows, I noticed that my pillow was HOT night after night. It was then when looking for another set of pillow cases that I learned that they cant be exposed to heat like that. SO PLEASE, just AIR DRY. And so, after I got these and put them on my pillows, I had a much better nights rest. I remember thinking that I wasnt waking to rearrange my pillows. They were just comfortable all night long. Sure, I'd love an even colder pillow, but our room is on the warm side. But at least I wasnt noting the hot hot pillows anymore.
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Reviewed in the United States on June 6, 2021
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Grace
Phoenix, US
★★★★★ 5
A must try for hot sleepers!
Color: Blue, Size: Queen (U.S. Standard), Set name: Silky, Color: Blue, Size: Queen (U.S. Standard), Set name: Silky
If you are a hot sleeper these pillowcases are for you! Not only are they silky and beautiful, but they are cool to the touch!The Arc-Chill fabric absorbs heat and instantly cools your skin! If you are prone to insomnia, night sweats, give these a try! They come in a 2 pack and have a few different colors to try out. Highly recommend.
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Reviewed in the United States on May 27, 2026

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