SKU: 7159484498

Coordinate NDIS Participant Support (Refresher)

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Description

Coordinate NDIS Participant Support (Refresher)COURSE OVERVIEW: Welcome to the course Coordinate NDIS Participant Support. This program is designed to equip you with the essential knowledge and skills required to effectively coordinate support for participants in the National Disability Insurance Scheme (NDIS). By the end of this course, you will be proficient in navigating the NDIS system, understanding legislative frameworks, and providing high quality support coordination tailored to individual

COURSE OVERVIEW:

Welcome to the course Coordinate NDIS Participant Support. This program is designed to equip you with the essential knowledge and skills required to effectively coordinate support for participants in the National Disability Insurance Scheme (NDIS). By the end of this course, you will be proficient in navigating the NDIS system, understanding legislative frameworks, and providing high-quality support coordination tailored to individual needs.

In section A, we begin with an in-depth understanding of the NDIS system relevant to support coordination. You will learn about the National and State/Territory legislation and statutory bodies that govern the NDIS, including the NDIS Code of Conduct and the NDIS Quality and Safeguards Commission. This knowledge is crucial for ensuring compliance and maintaining high standards of practice.

The course will then explore the rights-based context of the NDIS, emphasising the importance of upholding the rights of participants. You will gain insight into the various support categories, NDIS pricing arrangements, and price limits, which are essential for managing funding and service agreements effectively.

Understanding NDIS roles and responsibilities, funding models, and supports available for families in crisis will be covered, along with positive behaviour supports and the mental health of participants. You will also learn about the impact of psychosocial disability and strategies for engaging with disengaged participants.

Advocacy, complaint mechanisms, and the types of supports available under the NDIS will be discussed. You will explore stakeholder roles and responsibilities, organisational policies and procedures relevant to support coordination, and the different levels and processes of support coordination.

Effective communication, negotiation, and problem-solving techniques are vital for managing difficult conversations and ensuring successful outcomes. You will learn about the benefits and risks for participants of registered and non-registered service providers, engagement processes, and job role expectations.

A thorough understanding of NDIS plans, reporting and recording requirements, and common terms used in NDIS support coordination will round out this section, providing a solid foundation for your role.

Section B focuses on the practical application of your knowledge. You will learn to interpret NDIS plans to identify the type, level, and parameters of funded supports and use the NDIS price guide to calculate the quantity of hours funded.

Communicating effectively with participants and their supports to determine individual needs and preferences is crucial. You will learn to manage expectations, explain the NDIS system and funded supports, and build the capacity of participants and their supports to understand, implement, and use their plans.

Collaborating with participants and their supports to research, discuss, and evaluate service options is a key skill. You will learn to customise service options to individual needs and preferences and negotiate agreements with service providers on behalf of participants.

Ensuring service agreements and bookings are completed as agreed, recording case notes according to organisational policies, and tracking billable and non-billable coordination time are essential tasks. You will also learn to write reports that meet organisational and funding body requirements and deliver services within the specified hours of funding for support coordination.

Finally, you will apply your skills in coordinating support for three NDIS participants, including one participant with a significant change of circumstances, providing you with practical experience and confidence in your role.

By the end of this course, you will be well-prepared to coordinate NDIS participant support effectively, ensuring that participants receive the services they need to achieve their goals and improve their quality of life.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCDIS022.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

Section A: Knowledge

·       National Disability Insurance Scheme (NDIS) system relevant to support coordination

·       National and State/Territory Legislation and Statutory Bodies

·       NDIS Code of Conduct

·       NDIS Quality and Safeguards Commission

·       Rights-Based Context

·       Support Categories

·       NDIS Pricing Arrangements and Price Limits

·       NDIS Service Agreements

·       NDIS Roles and Responsibilities

·       Funding models

·       Supports for families in crisis

·       Positive behaviour supports

·       Mental health of participants

·       Impact of Psychosocial Disability

·       Engaging with Disengaged Participants

·       Advocacy

·       Complaint mechanisms

·       Types of supports

·       Stakeholder roles and responsibilities

·       Organisational policies and procedures relevant to providing support coordination

·       Support coordination

·       Levels of Support Coordination

·       Support Coordination Process

·       Methods for Accessing Supports

·       Types of Service Providers and Service Options

·       Support practices

·       Communication, negotiation and problem-solving techniques relevant to providing support coordination including managing difficult conversations

·       Benefits and risks for the participant of registered and non-registered service providers

·       Engagement processes

·       Job role expectations

·       NDIS plans

·       Reporting and recording

·       Common terms used in NDIS support coordination

Section B: Performance tasks

·       Interpret NDIS plan to identify type, level and parameters of funded supports.

·       Interpret and use NDIS price guide to calculate quantity of hours funded.

·       Communicate with participants and their supports to determine individual needs and preferences and manage expectations.

·       Explain NDIS system and funded supports to participants and their supports, and clarify and confirm understanding.

·       Build capacity of participants and their supports to understand, implement and use their plan.

·       Collaborate with participants and their supports to research and discuss service options customised to the individual needs and preferences of participants.

·       Collaborate with participants and their supports to evaluate and select service options within the parameters of the NDIS plan.

·       Negotiate agreements with service providers with and on behalf of participants and their supports.

·       Check service agreements and bookings are completed as agreed.

·       Record case notes according to organisational policies and procedures.

·       Identify, record and track billable and non-billable coordination time.

·       Write reports to meet organisational and funding body requirements.

·       Deliver services within specified hours of funding for support coordination.

·       Coordinate support for three NDIS participants including, one participant with a significant change of circumstances.

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

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SKU: 7159484498

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Donna Bohn
West Palm Beach, US
★★★★★ 5
Best pillow ever!
Size: King (2 Pack)
I love this pillow. I like a softer pillow and my partner prefers a firmer pillow. With these pillows you can adjust it to the comfort level you desire. For mine I took out quite a bit of the shredded memory foam (I call it fluff). I took out one 13 gallon trash bag of the fluff. After I slept on my pillow for a couple of weeks I found it was getting to soft so I took my saved bag of fluff and added it into the pillow. Now it's PERFECT! The cooling side works great. When you lay your head down on it you can feel the cool pillow. Helps falling a sleep easier. I would highly recommend this pillow!
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Reviewed in the United States on May 3, 2026
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Sindy chicas
Waukegan, US
★★★★★ 5
Great Pillows for a Good Night’s Sleep
Size: Queen (2 pack), Size: Queen (2 pack)
These pillows are very comfortable and supportive. They keep their shape well and provide great neck and head support throughout the night. The material feels soft and high quality, and they helped improve my sleep. I wake up without neck pain and feel well rested. Definitely worth it.
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Reviewed in the United States on January 25, 2026
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michelle morris
Louisville, US
★★★★★ 5
Great quality for the price
Size: Queen (2 pack)
Wow! For the cost...these pillows are amazing! Comfortable, soft, supportive, and adjustable to your specific needs. Highly recommend, I would buy them again! 10/10
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Reviewed in the United States on May 22, 2026
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Dave
Grantham, US
★★★★★ 5
BEST PILLOW EVER! - But you must follow these instructions
Size: Queen (2 pack)
This is literally the BEST pillow I've ever slept on! It is SO COMFORTABLE, and I can't believe it was $40 for TWO PILLOWS! I slept on a similar, much more expensive name-brand pillow at my friend's house and thought, "I just HAVE to have this pillow!" When I found this one on Amazon for just $20 a pillow, I was so stoked! However, I was turned off by the "paint-like smell" when I slept on it right out of the box the first night. (I was too impatient to try it out!) Do NOT buy this pillow if you're in a hurry, because to get the paint smell to go away, you MUST follow these instructions: 1. Take the pillow out of its case and wash the case. 2. Leave the case off for TWO WEEKS (yes, you heard right!) to let the pillow out-gas. After waiting for two weeks, the smell will be GONE! Yes, I know it's a long time to wait, but it's WORTH IT! As far as the firmness of the pillow is concerned, I took about five big handfuls of the stuffing out and put it in a ZipLoc bag, but my husband liked the pillow as-is. I personally didn't want it so stuffed and wanted a bit "softer" feeling. I also sleep on my stomach sometimes, so taking out five handfuls of stuffing was perfect. I LOVE MY NEW PILLOW! (One thing I wish, however, is that the pillow came in a standard size. My husband and I have queen-size pillow cases, but our kids have standard-size pillow cases. Darn! I want THEM to have a chance to have such a comfy and inexpensive pillow too!)
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Reviewed in the United States on February 10, 2026
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Torey Alvarez
Bozeman, US
★★★★★ 4
The cold side really works. It's nice ;)
Size: King (2 Pack)
The soft side aspect of it is really awesome. We like the whole cold pillow thing but personally I feel like it keeps my head too high up so I wake up with a neck pain. But for someone who likes support, this would be a perfect option.
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Reviewed in the United States on March 14, 2026

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