Malibu Mesh-Back Office Chair

Warranty & Returns

Please see Office Pinnacle's Return Policy here

Nightingale Warranty Information:

At Nightingale, we’re proud of what we make, and we stand behind our products. Our Lifetime Limited Warranty applies to products manufactured after Jan. 1st, 2016 that have been delivered to customers in Canada and the US.

The warranty begins with the date of purchase from the Nightingale dealer by the original purchaser. Under this warranty, all claims must be made within the time period specified:

• Lifetime limited: All non-moving metal parts.
• 10 years: Control mechanisms, casters, pneumatic cylinders, self-skinned urethane parts and plastic shells.
• Five years: Upholsteries.

The warranty is based on normal use within a normal commercial office setting of single shift, eight hours per day, five days per week, by individuals weighing 250-350 pounds depending on model.

Some natural variations occurring in wood, leather, or other natural materials are inherent to their character and are not considered defects. Nightingale Corp. does not warrant the colorfastness or matching of colors, grains, or textures of these materials. Additionally, a Customer’s Own Material (COM) selected by, and used at the request of, a customer, is not warranted.

The Warranty does not apply to:

• Normal wear and tear over the course of ownership.

• Damage caused by abuse, misuse, accident, or negligence.

• Abnormal use or use within extreme climatic conditions. Normal climatic condition is defined as the temperature and moisture content range for human comfort and health.

• Alterations to or modifications of the product not approved by Nightingale Corp.

• Products not installed, used, or maintained in accordance with product instructions and warnings.

• Products used for rental purposes; and,

• Damage caused by the carrier-in-transit, which is handled under separate terms.

The NIGHTINGALE Warranty does not cover the cost of transportation or labor, except as noted.

All Warranty claims must be submitted by the Nightingale Dealer that sold the product.

Nightingale Corp. reserves the exclusive and sole right to determine whether a NIGHTINGALE seating product is defective in material or workmanship.

In order for Nightingale Corp. to determine whether the Warranty applies, the following information must be supplied to Nightingale Customer Care:

• Original Purchase Order and Purchase Order Date.

• Nightingale Corp. Invoice Number and Invoice Date.

• Product Model Number.

• Reason for claim.

• Please note that Nightingale Corp. may also require that photographs be supplied, clearly depicting the defective part or product. Nightingale reserves the right to deny any Warranty claim that does not include photographs when requested.

Should a Warranty claim be approved by Nightingale, then Nightingale will issue a Warranty Ticket Number to that claim. Nightingale Corp. will then, at its exclusive and sole discretion, apply one of the following remedies:

1. Issue replacement parts only, at no charge and prepaid freight. The cost of transportation and labor is not covered.