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Total Quality ServiceTotal Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.Shipping Notes
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4.4 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 4
I Hate This Book, BUT You HAVE to Purchase It....Unfortunately
Format: Spiral-bound
It's not that I really hate this book, I more hate the organizations that produces this book. First, I'm assuming this has not been done, but the editors of all the "prestigious" law reviews who write and edit this book need to get their act together and hire a professional company to rework the appendix and table of contents to be more helpful! The information is surely in the book, but it's unnecessarily overly difficult to find the information you're looking for. The Blue Book(tm) indeed has a monopoly on the legal citation market, which is why you MUST purchase it (unless you'd prefer to look like a moron when you submit your documents to the court only to have them sent back because nothing was cited properly...you don't want to be known as "that attorney").
Ok, I'm amending my complaint/review. The book is not too bad once you spend around 100 hours with it. After that, you'll get the hang of it and the book is not that bad. Although, I still stand behind my last review recommending that the editors provide a better table of contents and index.
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Reviewed in the United States on June 23, 2013
★★★★★ 5
Product in good condition!
Format: Spiral-bound
Product in good condition!
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Reviewed in the United States on March 8, 2024
★★★★★ 5
It’s a Bluebook!
Format: Spiral-bound
What can I say about the Bluebook...I hate it because it means I’m working my butt off if I’m using it. It’s a necessary evil, and there’s no competition for legal writing!
It arrived new, shrink wrapped, and in great condition.
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Reviewed in the United States on August 6, 2020
★★★★★ 5
Gift for a rising 1L
I wanted to provide a graduating undergraduate mentee with practical resources for law school as a graduation gift. I ordered this and Barron's Law Dictionary: Mass Market Edition. While she hasn't yet used either book, as a law professor, I am confident she will get good use out of both. This is a law school staple. You cannot lose in buying it for a new law student.
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Reviewed in the United States on May 31, 2014
★★★★★ 5
Perfectly sized
Format: Paperback
Paper is on the thicker side. Well-printed and easy to reference. Love the size.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 13, 2025
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