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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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★★★★★ 5
Easy
Format: Paperback
My husband loves it and it has really helped him with being able to hear the language spoken by using the QR codes
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Reviewed in the United States on January 8, 2026
★★★★★ 5
Great book!!
Format: Paperback
Great book and easy to understand. The author put a lot of thought and caring into writing this handbook.
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Reviewed in the United States on December 3, 2025
★★★★★ 4
Good Start on learning Spanish
Format: Kindle
I speak Spanish fluently but I still enjoy working on my grammar. This book helped me. Este libro es bien para aprender el Español.
I received a free copy of this book and am voluntarily leaving a review.
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Reviewed in the United States on January 30, 2026
★★★★★ 5
Perfect for beginners
Format: Paperback
Perfect!
Great way to begin!
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Reviewed in the United States on December 31, 2025
★★★★★ 5
Get this to help you learn some quick Spanish.
Format: Paperback
Amazing content and links to digital support!
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Reviewed in the United States on December 13, 2025