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Description
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and
Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Nice & Sturdy
Got these for shelves in my garage. Nice and sturdy, a bit heavy but was exactly what I was looking for. Shipped fast
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Reviewed in the United States on September 25, 2025
★★★★★ 5
Fantastic Product
I bought these hangers to mount my speakers. They are heavy duty, has a curl at the end to keep the speakers from falling off, and I was able to mount them and have clearance underneath. Awesome!!
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Reviewed in the United States on November 7, 2024
★★★★★ 4
Does it's purpose with style
We used these in our pantry and dining room for shelves and they turned out well. The only reason they are hard to install is because of the design (which is very nice) so it is worth it. It just takes time when you you are hanging the shelves, to do it correctly. While they can hold a lot, we realized that a bunch of cans or jars cannot go on these shelves. Luckily we had another option for heavy items (Example: We had about 40ish pounds of cans/jars on a 1x12 board that is 33 inches long with 2 of these brackets...and it was too much). If you do not need to hold a lot of weight, these shelves are a for sure, for the price and quality. If you NEED they for something heavy, then you probably will have to go with something more practical from a hardware store. We LOVE them for our pantry!
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Reviewed in the United States on March 28, 2020
★★★★★ 5
Worked as intended
Hubby used these to mount a shelf above a long span of windows. They worked great and allowed a clean visual appearance.
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Reviewed in the United States on December 7, 2025
★★★★★ 5
Nice brackets
These are nice sturdy brackets for butcher block shelf however they do bend a bit. We installed in a corner so was able to pin to side wall no problems on big shelf. The smaller shelf about 18” moves a bit up and down when loading. Now very little and no worries about it but not rock solid
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Reviewed in the United States on January 20, 2024