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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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★★★★★ 5
Classic illustration
Format: Hardcover
Great book for children
Classic illustration
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Reviewed in the United States on January 20, 2026
★★★★★ 4
Liked
Format: Hardcover
Liked
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Reviewed in the United States on December 31, 2024
★★★★★ 5
Great Classic Story
Format: Hardcover
Great classic for a great price!
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Reviewed in the United States on March 14, 2026
★★★★★ 5
Good smells, better clean
Scent: Assorted, Scent: Assorted
This Rinse & Robust 4-pack men’s soap is a great option for anyone looking for a refreshing and rugged scent in their daily routine. The bars come in four distinct manly fragrances—Santal, Leather, Charcoal & Clove Oil, and Cedar Citrus—which provide a long-lasting clean feeling. Made with natural ingredients like oat, green tea extract, and coconut oil, these soaps offer both exfoliation and moisture without harsh chemicals like sulfates or parabens. The 4-in-1 design makes them versatile for body, hands, face, and even shaving, making skincare simple and convenient. Packaged in a sleek gift box, this set makes an excellent gift for any man who appreciates high-quality grooming products.
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Reviewed in the United States on January 29, 2025
★★★★★ 5
Smells amazing!
Scent: Assorted
All of my boys loved these, highly recommend if you looking for natural soaps that smell amazing.
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Reviewed in the United States on March 28, 2026