SKU: 35399942168

Innovative Performance Support: Strategies and Practices for Learning in the Workflow

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Innovative Performance Support: Strategies and Practices for Learning in the WorkflowReal Learning Happens as You Work Implement performance support to increase and accelerate employee performance. "It is a book that will become dog eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning

Real Learning Happens as You Work Implement performance support to increase and accelerate employee performance.

"It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way."
--Nigel Paine, MD NigelPaine.com Ltd

"Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers."
--Marc J. Rosenberg, Marc Rosenberg and Associates

Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions.

Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices--ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.

Innovative Performance Support

  • Saves the investment in formal training and increases productivity
  • Reduces the learning time required to achieve successful performance
  • Supplements or replaces existing training programs
  • Cuts down on the use of help desks and other traditional in-house support functions

Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.

Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 12/30/2010
ISBN: 9780071703116
Pages: 255
Weight: 0.96lbs
Size: 9.02h x 7.38w x 0.66d

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SKU: 35399942168

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Bozeman, US
★★★★★ 4
looks nice, well made and styish.
This was a gift for a friend. It is well made, has a good modern style to it, comfortable to wear, she is taller, and it fits her well. Its a bit warm, so a fall kind of clothing option.
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Reviewed in the United States on February 5, 2026
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kb
Houston, US
★★★★★ 5
Great for layering or wearing on its own!
I’m 5’6” and ordered the small — it fits perfectly! The color is exactly as shown in the pictures, a beautiful beige that goes with everything. The fabric is incredibly soft and comfortable, making it great for layering or wearing on its own. I’m really happy with this purchase and would definitely recommend it!
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Reviewed in the United States on November 1, 2025
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CC7
New York, US
★★★★★ 3
Nice but not great
Fits true to size. I ordered a small and it was a great fit. Could be a bit softer. Loved the style. Not too thin or not heavy, nice weight. This quality of the sweater was nice, however the buttons broke apart as I was styling the cardigan. Not happy to have to sew on small buttons to fit the small holes. It’s nice but I had to put too much effort into wearing it.
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Reviewed in the United States on February 11, 2026
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KINDLE
Massapequa, US
★★★★★ 4
Great product
Color: Black, Size: Medium
Love it. Fit is great. The only issue is pilling
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Reviewed in the United States on April 22, 2026
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brooke arnold
Louisville, US
★★★★★ 1
not as pictured
Color: Light Grey, Size: Small
This is very boxy and looks nothing like the photo. Sad
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Reviewed in the United States on December 4, 2025

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