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Description
Customer Service Management Training 101Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers focusing on their development as managers. Filled with the same accessible, step by step guidance as its predecessor, this book teaches readers
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.Binding Type: Paperback
Publisher: Amacom
Published: 09/14/2011
ISBN: 9780814417157
Pages: 224
Weight: 1.00lbs
Size: 9.10h x 7.30w x 0.60d
Review Citations: Reference and Research Bk News 12/01/2011 pg. 81
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4.0 ★★★★★
Based on 21 reviews
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Product Reviews
★★★★★ 5
Great product, saved my hair
Honestly this is one of the best products I have ever used for my hair. I have been able to increase volume and thickness of my hair. The product is versatile and can be used in conjunction with other products as well. The application is very easy and I usually use any excess product on my skin for the added benefits. If you have fine hair your hair will get oily if you don't wash out so I just apply at night and wash out the next morning. Overall my hair is so much healthier and I am really happy I found this. Also I apply this 2-3 times per week overnight and wash in the AM. It will stain your pillow case so sleep with a bonnet or something with breathable material.
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Reviewed in the United States on December 10, 2025
★★★★★ 4
LOVE IT,SMELLS GOOD.
LOVE IT SO FAR.
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Reviewed in the United States on February 5, 2026
★★★★★ 5
Love this batana oil over the other brands
This batana oil has natural ingredients and leaves my hair very moisturized. I have seen some hair growth after using this for a few weeks. So it's great value for my money. It does have a coffee scent but that doesn't bother me at all. I would definitely repurchase this again.
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Reviewed in the United States on February 26, 2026
★★★★★ 1
**UPDATE ON PDT*** Ingredients changed
Ok here’s my update (4/4/26)
We loved it. It did what it was supposed to do in the beginning but now I stopped using the product. Ingredients must’ve changed. It’s now a darker color, it doesn’t dissolve like it did in the past, and worst part— my daughter’s hair started breaking off. It could just be her hair but I don’t want to take chances. The ingredients definitely changed.
We are trying azure batana and will stick with it for 3 months to see results. But as of now their product looks like the real deal. It’s a shame because I like consistency. I’ll stick with one product for years. Oh well. Tossed this one out.
(Pic 1-2 AFTER USING; Pic 3 BEFORE USING)
Yes it works. It smells so if you’re sensitive to smells, you might only want to use it as a deep conditioner. Both my daughter & I are adjusted to the smell and love the results so we can easily prioritize our results over the less than fragrant odor. But the results!!!
My daughter lost 40% of her hair a yr ago to severe scalp ezcema (+ a trip to St Martin’s beautiful yet salty water). We used other products with marginal success. I started using this product 2 months ago & I already see results. We use it twice weekly as a spot treatment along the crown & nape of her head, and deep condition with it twice monthly. Her locs are growing and more importantly, her edges and nape are recovering tremendously. We’re going to keep at it!! We like the texture (moist but not sticky), it leaves her locs moisturized but not weighed down. Her hair is drinking it up. Will repost after 2 more months.
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Reviewed in the United States on August 27, 2024
★★★★★ 5
Positive results
Only half way through the jar and already see edges coming back! Happy so far.
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Reviewed in the United States on June 3, 2026
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