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Description
Customer Service Management Training 101Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers focusing on their development as managers. Filled with the same accessible, step by step guidance as its predecessor, this book teaches readers
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Ren e Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.Binding Type: Paperback
Publisher: Amacom
Published: 09/14/2011
ISBN: 9780814417157
Pages: 224
Weight: 1.00lbs
Size: 9.10h x 7.30w x 0.60d
Review Citations: Reference and Research Bk News 12/01/2011 pg. 81
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4.0 ★★★★★
Based on 5 reviews
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Product Reviews
★★★★★ 5
Great Launcher.
Style: 1.7" Ball
It launches balls impressively far, which keeps my pup happily running and burning off energy. No longer having to bend down to pick up slobbery tennis balls! is a huge win! It’s lightweight, easy to use, and surprisingly durable.
Highly recommend for anyone with an energetic pup and a desire to keep fetch going without the strain! Just note that it is for smaller sized tennis balls.
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Reviewed in the United States on August 12, 2025
★★★★★ 5
Excellent product, but keep it away from chewers.
Style: 2.5" Ball
This is a very strong and effective launcher and could have lasted a very long time had my 9 month old not chewed the ball claw end off. I will buy again.
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Reviewed in the United States on February 10, 2026
★★★★★ 5
Our Dog Loves This Ball Thrower So Much
Style: 2.5" Ball
Works excellent for dogs that like to fetch! Our family dog loves this toy. He will bark and jump as soon as he sees us pick it up. The dog next door to us gets excited when he sees us play with our dog with this dog ball thrower. Its that good for dogs who love to fetch and run. Perfect for the young and elderly to play fetch with a pet dog. If you have back or shoulder problems works very well. You don't have to bend down and pick up a slobbery ball. Nope you use this to pick up, grip up and grab the ball. Wish every dog could have this ball thrower in their lives. It has changed the way we play fetch with our dog.
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Reviewed in the United States on August 5, 2025
★★★★★ 4
Good Pet Ball Launcher
Style: 2.5" Ball
I bought to throw balls for my Aussie. He does not like to tennis ball that came with it and chewed it up in less than one play time. The launcher seems to be of good quality and works well. We bought different balls made for launchers that work well.
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Reviewed in the United States on October 24, 2025
★★★★★ 5
Must-Have for Dog Owners (Whow have dogs that like to fetch)
Style: 2.5" Ball
Soon as this launcher arrived I went outside with the dogs to try it out. Long story short: This is a great fetch toy. I am able to launch the ball pretty far with little to no effort, and picking the ball back up is as easy as grabbing it with my own hand.
The toy itself is very sturdy, so much so this is the only fetch-toy I'll ever have to buy. Considering how durable it is, I don't think I'll ever need to buy a replacement. I believe Chuck-It is the most popular option, and because this is the first fetch-toy I purchased, I can't really compare it to anything else. A few outlier reviews said the ball was difficult to launch, and I have to disagree. It has been so easy to use I can't possibly see what the problem is. And no, upper body strength is not a factor as I virtually have none. People can get great distance (Half the length of a football field by my eye) in one simple, easy motion. And if other products can launch the ball farther, so what? How far is far enough? Is your dog going to throw a fit because it went 40 meters instead of 50? No. They will not. For anyone upset this toy doesn't launch far enough, ask yourself this: Is the toy for their dog? Or the human who bought it?
The bottom line is this: It feels like it's built to last, it's inexpensive, and it does what it is supposed to do. So long as a toy is "good enough" I don't see the point in splitting hairs and trying to determine which fetch toy is the absolute best.
Saying it's good enough is a bit misleading though. I can't imagine how a dog toy like this could be any better.
It's a must-have for any dog owner. Unfortunately, only one of my pups likes to fetch...
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Reviewed in the United States on January 6, 2020