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Description
Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close SalesIn this revised edition of her best seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer focused, dialogue selling. Featuring real world dialogue samples, helpful dos and don'ts, self tests, checklists, and other useful tools, this guide offers insight on every aspect of face to face selling, from the initial introduction through the needs identification and the negotiation of terms and
In this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer-focused, dialogue selling. Featuring real-world dialogue samples, helpful dos and don'ts, self-tests, checklists, and other useful tools, this guide offers insight on every aspect of face-to-face selling, from the initial introduction through the needs identification and the negotiation of terms and price to the successful close, with prime emphasis on the six critical skills necessary to the dialogue-driven sales call: presence, rapport building, questioning, listening, product positioning, and checking.Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 09/22/1997
ISBN: 9780070525580
Pages: 272
Weight: 0.86lbs
Size: 9.08h x 6.16w x 0.77d
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Product Reviews
★★★★★ 5
Perfect Comfort Every Night 💤
Size: King
Super comfy pillows! Perfect mix of soft and supportive, and they don’t go flat. Sleep feels way better—definitely recommend 😊
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Reviewed in the United States on April 2, 2026
★★★★★ 5
Time will tell
Size: King
I won’t actually use these for a few days when my mattress arrives. Unboxed this morning and they are not as plump and full as I expected but they’re laying out to expand. Overall first impression is they felt comfortable and I could adjust them with my hands. They seem well made and durable. Cant say anything yet about firmness or shape retention since I’ve not used them. They feel like they will be soft. So time will tell but so far I’m loving what I see.
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Reviewed in the United States on April 28, 2026
★★★★★ 5
HOTEL pillows King Quality is Great
Size: King
Just got these pillows today. I have never spent dollars on pillows; but I wanted Hotel Grand like the ones that I sleep on in the Hotels and these fit the bill. Large King is what I got and so far so good. Firm and Squishy like I like. I was impressed with the quality -- now lets just give them a few days rest. I am sure they will be GRAND.
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Reviewed in the United States on April 18, 2026
★★★★★ 5
Hotel Grand Pillows
Size: King
Very soft, comfortable and fluffy. I’m a side sleeper and don’t feel they go flat. I bought 2 king size pillows. I was initially looking for fluffy feather pillows… but this is the next best thing. I was pleasantly surprised. Turned out to be more comfortable than I thought they would be.
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Reviewed in the United States on April 4, 2026
★★★★★ 3
Not worth it
Size: King
Not nearly as well filled as the pictures portray. Not worth the price.
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Reviewed in the United States on February 14, 2026