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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Great product
Fits our 2012 X5d perfectly. Do yourself a favor and youtube the process for replacing these. You'll see it's well worth doing yourself rather than paying a shop that charges a BMW premium on everything.
Also something I learned recently... this is a low cost high charge item at the mechanic. A lot of times when they suggest replacing these it's because they just tick the box and don't actually look at them. We had our mechanic admit this on a recent service where it was suggested to replace, when we had just done it ourselves in April.
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Reviewed in the United States on July 23, 2023
★★★★★ 5
Perfect fit for our 2018 X5 35D
Perfect fit. Never replaced a filter in this car before and took me only 13 minutes. I timed it lol.
That includes taking some before and after pictures from the old and new filter.
What is worth mentioning is that the car was until now under the “fake maintenance” from BMW that comes with a new car and goes until 36.000 miles.
Up to this mileage there is no other service the. The oil changes (3) due. The first real checkup is at a higher mileage and not covered anymore.
Anyway , those filters where replaced before from a BMW dealership. When I compare the new filters and the filters I took out of the car they look the same.
I was expecting to find some BMW marks on the installed filter but perhaps they don’t put their name in it anymore??? Or it could be they also put “after market” parts in.
Anyway, BMW quoted me in all seriousness 700 dollar to replace those filters and the Inside filter
The inside filter is on its way and is 25 dollar. Together with those filters the parts came to 55 dollar and I guess a total of 30 minute of work.
Well done BMW, lol.
We all need to make a living buy that should be considered “robbery”
Anyway, if you thinking about replacing those filters then go for it.
It’s not complicated and all you need is a screw driver to get one plastic river out that you can push back in once you are done.
Those filters here from MANN are the real deal and fit perfectly and state that they are made in Germany. I have no reason not to believe it.
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Reviewed in the United States on April 28, 2020
★★★★★ 5
Excellent Product
It works really well. I used it on quarter tank and drove about 6 miles then filled up with top tier gas and my MPG went up by 3 miles on Highway and about 2 MPG city driving. At first there may be slight hesitation as it clears carbon. Then runs smooth as silk.
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Quality product
Seeing as it passed the smog test without any issues, it seems this product worked exactly as intended.
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Reviewed in the United States on May 20, 2026
★★★★★ 5
So far so good
It seems to be working well, so far. The check engine light turned off and the my vehicle seems to be running well. Be sure to follow the instructions. A while back, I wasted some money on a different catalytic converter cleaner because I put the cleaner in on a full tank of gas. It's best to wait until you're at a half tank or less of gasoline before you put in your catalytic converter cleaner. Also, I drove around right after I put in the catalytic converter cleaner and before I filled up my tank again. A couple of days later, I went to the gas station and topped off my tank. Again, it seems to be running well for now.
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Reviewed in the United States on April 21, 2026