SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Description

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
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SKU: 5973738581

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Amazon Customer
Los Angeles, US
★★★★★ 5
Most durable one yet and it lights up. Our dog loves it.
Our dog destroys every other ball we've tried but this brand. I like the upgrade of being able to recharge it. She's a whole different dog when it's lit up. We're on her 4th one now and so far she hasn't torn any of them up. The ones with that were AA batteries always shorted out.
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Reviewed in the United States on April 19, 2026
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kgs
Omaha, US
★★★★★ 5
Best disco ball!
Had the old version of these balls that had batteries you actually replaced. This one is much better because you plug it in. My dog always loved this ball, because it's soft enough that she can take it in her mouth. And I love the color change. I got one for my daughter and her dog too, because I knew he loved them too.
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Reviewed in the United States on May 17, 2026
J
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J. Koller
Belleville, US
★★★★★ 1
Issues still persist even with the new rechargable version.
Nite Ize just can't get this figured out. This ball is by far my dogs favorite ball. We play ball daily, and when we don't get in a ball session during the day, we pull one of these out after dark. The problem persists even on the new rechargeable design. They just don't last. With the old battery operated version we just knew we would spend the 25 or so dollars each month to purchase a new one as the light mechanism would fail. When they updated to the rechargeable version I was ecstatic to try it. I bought one and it lasted an entire month before we lost it over a fence. I purchased a replacement thinking that Nite Ize finally figured out the design. I was wrong, this one lasted for about 6 or 7 evenings of ball fetching and stopped working. Just a disappointment that they can't get this issue solved.
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Reviewed in the United States on December 18, 2025
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Chris Aultman
Fort Morgan, US
★★★★★ 5
Doggy and Daddy like the pretty lights
My dog loves this ball! So do his friends. He's not much of a ball guy during the day, but loses his mind with this ball. And I like it because the pretty changy colors agree with my edibles. Very durable and the charge seems to last at least five hours.
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Reviewed in the United States on December 23, 2025
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Jiggs
Battle Creek, US
★★★★★ 5
Charging does take some time.......
Works equivalent to as they may.....
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Reviewed in the United States on April 23, 2026

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