SKU: 64813627255

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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Description

Secret Service: Hidden Systems That Deliver Unforgettable Customer ServiceForeword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences"

Binding Type: Paperback
Publisher: Amacom
Published: 01/28/2003
ISBN: 9780814471715
Pages: 208
Weight: 0.64lbs
Size: 9.04h x 6.06w x 0.57d
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SKU: 64813627255

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Pin
New York, US
★★★★★ 5
Very nice jacket
Color: Blue Wash, Size: Medium
Solid, warm and cool jacket. Wearing this for one year already. Still good
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Reviewed in the United States on June 6, 2026
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Thayne Moffitt
Draper, US
★★★★★ 5
A little more expensive than the name brand but worth it
Color: Mid Blue Wash, Size: X-Large
Comfortable fit in the size I ordered. Good quality, nice looking. I love the deep, spacious inside pockets.
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Reviewed in the United States on January 26, 2026
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Alexander K.
Chelsea, US
★★★★★ 5
Good quality
Color: Mid Blue Wash, Size: Medium
Good jacket. Looks exactly as on picture. And description is accurate
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Reviewed in the United States on October 16, 2025
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Dailin Yuliet Fuentes
Whiting, US
★★★★★ 5
La chaqueta perfecta🙂
Color: Mid Blue Wash, Size: X-Large
Muy buena calidad la tela y talla exacta como la describe el vendedor
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Reviewed in the United States on April 17, 2026
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JOHN CHEESEHEAD
Draper, US
★★★★★ 4
Returned Item-Didn't Fit Properly
Color: Blue Wash, Size: X-Large
Good quality material but had to be returned since it was too tight and unable to button up in front.
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Reviewed in the United States on January 30, 2026

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