SKU: 92709047587

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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Description

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B. C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post sale' experience was a cost center in most companies. In the

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.

Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.

From the initial planning stages through execution, you'll have expert guidance to help you:
  • Understand the context that led to the start of the Customer Success movement
  • Build a Customer Success strategy proven by the most competitive companies in the world
  • Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks
Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Binding Type: Hardcover
Publisher: Wiley
Published: 02/29/2016
ISBN: 9781119167969
Pages: 256
Weight: 0.93lbs
Size: 9.10h x 6.40w x 1.20d
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SKU: 92709047587

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Erik
West Palm Beach, US
★★★★★ 5
Good shorts but they run big
Size: 38, Color: Dusty Olive
I've been losing weight and picked these up in my new size (38). It turns out these are cut for a generous American midsection, and have an elastic fit in the waist, so you can (and probably should!) safely go down a size. I got mine in 34 instead and they fit great.
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Reviewed in the United States on May 22, 2026
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MB
Cuba, US
★★★★★ 5
Great fit, functional, most comfortable shorts!
Size: 30, Color: Anthracite Camo
These are my go-to shorts, I now have five pair in different camo colors! I suggest one waist size smaller than you normally wear, (I buy a 30 instead of a 32, because they stretch and would be too sloppy if I purchased my regular size). The large open slotted pocket on the left, behind the Velcro flap pocket, is perfect for a normal sized cell phone. Plenty of utility pockets for EDC. Since these stretch slightly to accommodate movement and sitting, they are extremely comfortable. Also, my wife says they are good looking on me, so that gets an extra star!
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Reviewed in the United States on March 24, 2026
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garym
San Leandro, US
★★★★★ 5
great shorts
Size: 38, Color: Gunmetal
excellent shorts. slightly loose around the waist, which i prefer. inseam is perfect just above the knee. light weight and roomy. wash well.
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Reviewed in the United States on May 24, 2026
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Leonard Ray Epley Jr
Lowell, US
★★★★★ 5
Love the material!
Size: Large, Color: Black
Very soft and beautiful material. The size was perfect. It works well for layering and can also be dressed up. It is not clingy at all. The quality is great.
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Reviewed in the United States on May 30, 2026
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Jessi
Lowell, US
★★★★★ 5
Worked well for my needs!
Size: X-Large, Color: Black
Nice thick material. I think these could be workout shirts or regular day attire. Soft, wash well, nice stretch, and arm pit gaps aren’t a so wide they look silly or sloppy. Good value for the money. True to size as well.
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Reviewed in the United States on April 24, 2026

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