Pay in installments of $12.95 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 27 - Aug 1
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
The Practical Guide To World-Class IT Service ManagementTake a behind the scenes look at the past, present, and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.Binding Type: Hardcover
Publisher: Anima Group
Published: 03/14/2017
ISBN: 9780578188980
Pages: 460
Weight: 1.72lbs
Size: 9.02h x 5.98w x 1.00d
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 14 reviews
Sort
Product Reviews
★★★★★ 5
Heaven sent
Size: Jumbo (25-Inch), Color: Dark Grey
My back suddenly decided to show me who's the boss. This reading pillow has been a God send! It is substantial without being too hard, soft enough to be comfortable without being too soft, absolutely no lumps! The outside cover is removable to allow for machine washing and is so soft to the touch. There is a handle on the back that makes it easy to move. This has allowed me to be able to sit upright, much appreciated!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 19, 2026
★★★★★ 5
Huge, super soft, cozy pillow!
Size: Jumbo (25-Inch), Color: Sage
This pillow is awesome! As a plus size person who can't sleep laying flat, the size and support level is perfect. This pillow is huge! The quality is very high, the stitching is precise, and the sage green material is soft and cozy. Great value for the price! I highly recommend this reading pillow!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 28, 2026
★★★★★ 5
MUST BUY Item for Breastfeeding Moms
Size: Standard (18-Inch), Color: Dark Grey
MUST GET item for breastfeeding moms. It is a soft pillow with a removable washable cover. The material is like a suede, which can make it hot to lean on if you typically feel hot when breastfeeding or sleeping. It allows you to sit up straight while in bed with great support.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 1, 2026
★★★★★ 5
It's perfect support.
Size: Extra Back Support (21-Inch), Color: Dark Grey
The best way to describe the super comfy reading pillow is super comfy. I use it to sit up while watching something soothing to my mind on tv and due to its comfyness and softness, it's perfectly just right for my back. The funny thing is within a few minutes I'm knocked out sleep, which is a good thing. It's soft but firm lumbar area and arms feels oh so comfortable. It gives the best sleep quality and less toss and turning. I highly recommend.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 7, 2026
★★★★★ 4
Great Size and Comfort
Size: Extra Back Support (21-Inch), Color: Dark Grey
2 months after buying a different reading pillow I felt it was time to buy a different one based on the comfort and support. I found this one listed for a good price. After carefully looking through the listing, I bought the 21" size. On my first night of usage, I was already impressed with the comfort and support vs the reading pillow I had bought 2 months prior. I like how this one has nice support for my neck and head as I'm relaxing on my bed with my laptop and phone. The texture of the filling gives it a very nice combination of cushioning and firmness. The horizontal feature line in the center of the pillow is a nice feature for back and neck support thanks to it giving the pillow some flexibility. As for the arms, their length, width, height, and cushioning are very good for resting my arm while I'm using the wireless mouse with my laptop.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 27, 2026