HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service E920 2u Svc

Discover a resilient, cost-conscious way to safeguard your HPE E920 2U servers with the HPE Pointnext Tech Care Basic plan. This extended service is designed to minimize downtime, protect your critical data, and keep your operations running smoothly through reliable on-site support, rapid response times, and comprehensive parts and labor coverage. With Defective Media Retention, you gain enhanced control over hardware faults, ensuring faster fault analysis and streamlined repairs without the complexity of returning media. The combination of a three-year term, 9x5 coverage, and Next Business Day availability makes this plan an ideal solution for data centers, remote facilities, and busy IT environments demanding high availability.

• On-site coverage with 9x5 support and Next Business Day response: Get expert engineers dispatched to your location during standard business hours to diagnose, repair, and restore services quickly, minimizing disruption to your workloads.
• Defective Media Retention included: When defective media is identified during service, you retain the media for secure handling and expedited investigation, allowing you to take rapid corrective action without waiting for return shipments.
• Extended 3-year service duration: Protect your investment with long-term coverage that aligns with the lifecycle of your E920 2U servers, helping you manage costs and maintain steady, predictable budgeting.
• Parts & Labor included: Comprehensive coverage that covers both replacement parts and technician labor, reducing unexpected repair costs and speeding up repair times for higher productivity.
• Next Business Day service within 100 miles: If a replacement part is available, a technician can arrive with the necessary components the next business day, provided the location falls within a 100-mile radius of the service center, ensuring rapid restoration of critical services.

Technial Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service E920 2u Svc

• Service Type: Extended on-site maintenance with Defective Media Retention
• Coverage Window: 9x5 business hours
• Response Time: Next Business Day (NBD)
• Geographic Coverage: On-site support within a 100-mile radius of the customer site
• Duration: 3 years
• Parts & Labor: Included
• Defective Media Retention: Included
• Applicable Equipment: E920 2U server hardware and related components

How to install HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service E920 2u Svc

• Determine eligibility and gather details: Collect the service contract number, device serial numbers, and the location where service will be delivered. Confirm that the E920 2U servers are within the covered product family and that the service level aligns with your needs.
• Verify coverage region and hours: Ensure the installation address falls within the 100-mile service radius and that the 9x5 operating hours match your business schedule for on-site visits and response times.
• Activate the contract: Work with your HP/HPE account representative or authorized reseller to activate the Pointnext Tech Care Basic plan in your asset management system, linking your devices to the service contract.
• Prepare the site for on-site service: Provide clear access to the hardware, ensure safe power and network connectivity (as required for diagnostics), and identify any critical workloads that require priority attention during a visit.
• Schedule the on-site visit: Coordinate with the designated service provider to book an appointment within the 9x5 window. Have the device serial numbers and Defective Media Retention requirements ready for the technician upon arrival.
• On-site engagement and resolution: The technician will diagnose the issue, perform necessary parts replacement under the Parts & Labor coverage, and retain defective media per policy. After service, verify that the systems are back to full operation and update your asset records accordingly.

Frequently asked questions

• What is included in the HPE Pointnext Tech Care Basic with Defective Media Retention? This extended service provides on-site maintenance for 9x5 hours with Next Business Day response, three-year coverage, Parts & Labor, and Defective Media Retention. It is designed to keep your E920 2U servers operating with minimal downtime and predictable costs.
• What does Defective Media Retention mean in practice? If defective media is identified during service, you retain possession of the media rather than returning it to the vendor. This enables faster fault analysis and secure handling, while still receiving expert repair or replacement services under the contract.
• What is the response time for service requests? The plan offers Next Business Day (NBD) response within the defined coverage area, helping to minimize downtime for critical workloads.
• Are there distance limitations I should be aware of? Yes, on-site visits and Next Business Day support are available within a 100-mile radius of the customer site, ensuring timely access to field engineers for most standard data-center locations.
• How do I activate or renew this service? Activation typically involves coordinating with your HP/HPE account manager or authorized reseller, linking your E920 2U hardware to the Pointnext Tech Care Basic contract, and ensuring that the contract term, coverage window, and Defective Media Retention options are correctly configured. Renewal follows your organization’s procurement process and asset lifecycle planning.
• Does this service cover software, firmware, or only hardware? The service focuses on hardware maintenance and repair for the covered E920 2U servers, including parts and labor. Software and firmware updates may be addressed separately under HP/HPE software services or support offerings.