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Description
Extreme Networks Extremeworks Onsite Extended Service 1 YearProtect your network investment with Extreme Networks ExtremeWorks OnSite Extended Service. This 1 year program delivers on site labor, replacement parts, and proactive support designed to minimize downtime and maximize productivity for covered products. With 24x7 access to the Global Technical Assistance Center (GTAC), rapid on site technician response, and inclusive phone support, you can rely on Extreme Networks to keeping your critical
Protect your network investment with Extreme Networks ExtremeWorks OnSite Extended Service. This 1-year program delivers on-site labor, replacement parts, and proactive support designed to minimize downtime and maximize productivity for covered products. With 24x7 access to the Global Technical Assistance Center (GTAC), rapid on-site technician response, and inclusive phone support, you can rely on Extreme Networks to keeping your critical infrastructure running smoothly during peak demand or hardware failures. Engineered to support ongoing hardware maintenance, software updates, and upgrades, this service helps ensure your network stays current and protected.
- Comprehensive on-site protection includes on-site labor and replacement parts for eligible failures or upgrade-related work, all covered for a full 12 months from the date of purchase, so your network gear remains protected without unexpected costs.
- Rapid, reliable response features a Next Business Day parts-and-labor service response, with on-site field technician arrival within the published response time to diagnose, repair, or replace components on-site, minimizing downtime during critical periods.
- 24x7 worldwide support gives you round-the-clock access to GTAC by phone and web, ensuring problem reporting, guidance, and escalation are available whenever you need them, even outside regular business hours.
- Proactive maintenance and upgrades align with ongoing maintenance cycles, software updates, and upgrades, helping your network stay current, secure, and performant while reducing the risk of unexpected outages.
- Flexible, outcomes-driven service delivery is designed to protect your investment, simplify maintenance, and extend hardware life by delivering predictable service levels, streamlined escalation, and comprehensive coverage for Covered Products.
Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service
- Service Type: On-site Extended Service for Covered Products.
- Coverage: 1 year from date of purchase.
- Includes: On-site labor and replacement parts for eligible failures or upgrade-related work as defined by purchase level.
- Response Time: Next Business Day (parts and labor) for timely resolution.
- Support Access: 24x7 access to GTAC via telephone and web for problem reporting and assistance.
- Delivery of Value: Reduces downtime, simplifies maintenance, and protects your system’s reliability and performance.
How to install ExtremeWorks OnSite
- Verify eligibility and confirm the purchase details for your ExtremeWorks OnSite Extended Service (1 year), ensuring that the coverage matches your organizational requirements and the specified products.
- Confirm covered scope identify the covered products and the service level that aligns with your maintenance strategy, so you receive the appropriate on-site support and parts provisioning.
- Open a service request when a problem or upgrade need arises by contacting GTAC via phone or the web portal to report the issue and begin the escalation process.
- Provide essential details about the Covered Product (model, serial number, location, and the specific symptoms or upgrade requirements) to enable accurate diagnosis and efficient parts provisioning.
- GTAC coordination GTAC will review the information, assign a case, and coordinate with you to schedule an on-site visit within the published response time, ensuring the right skilled technician and parts are dispatched.
- Prepare for the visit ensure access to the equipment site, any on-site safety requirements are observed, and have relevant stakeholders available to participate in the diagnostic and repair process as needed.
Frequently asked questions
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What is included in ExtremeWorks OnSite Extended Service?
The service includes on-site labor and replacement parts for eligible hardware failures or upgrade-related work, 1-year coverage from the date of purchase, 24x7 GTAC support, and Next Business Day response to expedite repairs and minimize downtime.
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What is the typical response time?
Response time is Next Business Day for both parts and labor, with an on-site technician arriving within the published response window to diagnose and repair or replace components as needed.
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How do I access support?
Support is available 24x7 through GTAC via telephone and web. You can report problems, receive guidance, and escalate complex issues as part of the extended service, ensuring rapid help when you need it most.
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Does this service cover software updates and upgrades?
Yes. The Extended Service is designed to support ongoing hardware maintenance as well as software updates and upgrades, helping keep your network current and resilient over the 1-year period.
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How does this service align with maintenance cycles?
The 1-year coverage is structured to align with standard maintenance cycles, software update cadence, and upgrade planning, delivering predictable cost and support timing that supports enterprise network goals.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
OUTSTANDING
Format: Kindle
This was very, very good. The world is vast and characters are complex. There is a good plot with a whole lot going on. This is well written. Good twists and turns and some heart breaking moments. You will love these characters, they have heart and loyalty. I am hoping that there will be several more books. We've yet to see anything from the Sea Court but only a mention of them here and there. The Wood Court was given a quick couple of scenes, and only as far as some warriors, we've yet to enter their court and the Shadow Court, I'm not sure if they will be a force for good or bad, but they definitely will play a much bigger role moving forward. This is primarily the Ice and Air Courts. Told in multiple views, which I loved, it gives you a chance to see things from different eyes. There's alot of political maneuvering and deception. I loved it and will pick up the next book as it becomes available. If you like The Fae and the courts, you should love this. I think the author has mucn in store for us.
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Reviewed in the United States on March 8, 2020
★★★★★ 4
Definitely worth the read!
Format: Kindle
After taking a deep breath and taking in that wicked twist of an ending, I have finally composed myself. My first thought when I started this book was that I love Reyna's character. I was intrigued by her connection with her familiar and the Ruin that is plaguing her land. It came as no surprise that she took her sister's place in an attempt to protect her. When they reach the Air Court everything slows down. This is where it was iffy for me. First of all, I like multiple POV's in books however 7 is a bit much. It starts to interrupt the story line. I felt like I was finally making progress connecting with one character, then it was switched to another person. I felt they all had necessary or pertinent information but not necessarily were they all POV worthy. The only other thing that annoyed me was that Reyna constantly was " trapped." She would rush off without thinking, only to need rescuing. She is brilliant in a fight, but she really doesn't think through anything. Lorcan is amazing. I know he might be on the "bad" list, but his background is so interesting. Eislyn(Reyna's sister) is really so sweet, but calculating. I enjoyed her and Thane's dialogue. The author did an amazing job with the imagery in this book. Everything was so detailed it was easy to fall into the scene. I love unexpected twists and while part of the ending I expected, I wasn't expecting how it took place. All in all, I found it very entertaining and I am very invested in continuing this series.
Favorite quotes:
"The truth may be twisted but never false."
"Who was she if she was not the enemy of the Air Court? What was her purpose of she no longer has that?"
"In a war-torn land, love was always a lie."
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Reviewed in the United States on March 4, 2020
★★★★★ 5
Great Read!!! Great story!!!
Format: Kindle
The series is long, but Ms. Wolfhart does a fantastic job of weaving this tale while bringing so much to the characters. Surprises and plot twists along the way to keep you intrigued. There is some graphic sex, but is no way the focal point. Grammar was excellent (a rare find with a lot of self publishers) with only a few noted errors. I rarely give 4 stars, let alone 5.
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Reviewed in the United States on April 30, 2021
★★★★★ 3
Sadly, DNF
Format: Kindle
I read this thru KU. I LOVED the synopsis. And then I began reading... and it was a DNF at 68% after picking it up and putting it down several times because I really loved the main female character.
*****SPOILERS*****
Pros:
The world is unique, intriguing and fun. The primary female character is bad-a** but not a b*tech or a mary sue. The primary female has depth. I really want to know what happens to her even tho it's been weeks and I don't remember her name. The villains to the point I read are pretty good -- an ever present threat of mysterious and possibly many culprits.
Cons:
Way, way too many points of view. I stopped counting at 7. It's the prime reason why I don't care about most of the characters or remember their names even when I like them. There's just too many points of view so almost none of the characters have enough book space for the author to properly develop them. This literally killed the book for me. Actually it killed my desire to read. For weeks.
The main male is more villain than hero. He agreed to marry the main female then locks her up & eschews her for her sister, all while bad mouthing her as unfit to rule when he never spent any time with her getting to know her. He is actually unfit to rule as he is blind to the woes of his own kingdom and starts off a peace mission to secure a ceasefire through marriage by murdering an inn full of people in her country for no real reason. Plus, he constantly makes promises he does not keep. And it's gross of him to pine for the sister behind the main female's back.
*****
As much as I really wanted to see what happened to the main female character, it wasn't enough for me to keep trying to slog thru this book. There was a lot of potential here that just fell short.
Hence, 3 stars.
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Reviewed in the United States on June 19, 2021
★★★★★ 5
Fae Courts with High Intrigue
Format: Kindle
This book is one that just builds and builds and then surprises you to no end. You may think you know the villains and then you are jolted in another direction. Princess Reyna is a real gem, strong of character, a fierce fighter, and loyal to her family and kingdom. Just when you think she and Lorcan, well you know, the plot is flipped. Can't wait to see where this goes in book two.
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Reviewed in the United States on July 7, 2023