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Description
AudioCodes Customer Technical Support (ACTS) - Extended Service - 1 Year - Service Part NumberExperience unparalleled technical support with the AudioCodes Customer Technical Support (ACTS) Extended Service. This comprehensive 1 Year service is specifically designed to provide extensive assistance for all AudioCodes products, ensuring that your business operations run smoothly without any interruptions. Whether you choose the 24x7 or 9x5 remote support option, you will have access to a dedicated Global Support team that is fully equipped with
Experience unparalleled technical support with the AudioCodes Customer Technical Support (ACTS) - Extended Service. This comprehensive 1-Year service is specifically designed to provide extensive assistance for all AudioCodes products, ensuring that your business operations run smoothly without any interruptions. Whether you choose the 24x7 or 9x5 remote support option, you will have access to a dedicated Global Support team that is fully equipped with the expertise and resources necessary to tackle any technical challenge you may encounter. Enjoy peace of mind knowing that AudioCodes has your back with reliable service and timely resolutions.
- Comprehensive Support: Our ACTS service delivers round-the-clock support options, including 24x7 or 9x5 coverage, to cater to your business needs and ensure uninterrupted service.
- Global Expertise: Benefit from the extensive knowledge and experience of our global support team, who are always ready to assist you with technical issues from anywhere in the world.
- Timely Software Updates: Gain access to critical software updates and patches, ensuring that your AudioCodes products are always running at peak performance.
- Flexible Hardware Replacement Options: Choose from a range of hardware replacement services, including Repair and Return, Advance Hardware Replacement, and a 4-hour Managed Spares service, tailored to your operational needs.
- Rapid Repair Service: Enjoy a 30-day repair service response time, allowing you to quickly resolve any issues and maintain productivity within your organization.
Technical Details of Product
- Service Duration: 1 Year
- Support Options: 24x7 or 9x5 Remote Support
- Response Time: 30 Day Repair Service
- Hardware Replacement: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares
- Global Presence: Local technical support available worldwide
- Software Access: Regular updates and patches included
How to Install
- Purchase the AudioCodes Customer Technical Support (ACTS) - Extended Service for your specific AudioCodes products.
- After purchase, you will receive confirmation with instructions to activate your service.
- Follow the provided instructions to register your devices and set up your preferred support option.
- Ensure that your team is aware of the support coverage hours and how to reach the Global Support team for assistance.
Frequently Asked Questions
-
Q: What is included in the ACTS service?
A: The ACTS service includes 24x7 or 9x5 remote support, access to software updates, and various hardware replacement options. -
Q: Can I choose between different support coverage options?
A: Yes, you can choose between 24x7 support or a 9x5 support schedule based on your business needs. -
Q: What is the response time for hardware repairs?
A: We offer a 30-day repair service response time to ensure your issues are addressed promptly. -
Q: How do I access software updates?
A: You will receive notifications and access instructions upon purchasing the ACTS service, allowing you to stay up to date with the latest software. -
Q: What should I do if I experience technical issues?
A: Contact our Global Support team through the designated support channels provided after your service activation for immediate assistance.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 5
Gorgeous
Format: Hardcover
Unique and lyrical storytelling combined with vibrant illustrations. I mean, who doesn't love horses?
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 23, 2024
★★★★★ 5
Hands Down Best on the Market
Scent: Sandalwood, Size: 2 Ounce (Pack of 1)
I have tried pretty much EVERY beard balm known to man at this point and while some have been okay, what makes this the hands down full on winner for me is not just it's effectiveness but it's scent. A sandalwood product that actually smells like REAL sandalwood and not some sweet, vanilla, gross whatever imitation pretty much every other "sandalwood" scented product out there these days smell like. I am so in love with the scent that I wish this were available as a cologne. As far as it's actual effectiveness, that is also five stars. It's effective without too much shine so it doesn't look too greasy. This is one of the only balms I have found that does NOT break me out. I use it for both my beard and my hair. It's an exceptional pomade! It isn't too greasy, it's got good hold. I'm not sure about conditioning quality yet, but it's been single digits temperature here and normally my beard feels very dry and kind of painful, I don't really know how else to describe it, and I haven't been having that problem since starting this product. Another bonus, it's a great barrier against wind/cold burn. I hope they don't stop selling this product because I for one know I would be a customer for life.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 7, 2026
★★★★★ 5
Smells great and works awesome
Scent: Vanilla, Size: 2 Ounce (Pack of 1)
It is always a great product. Smells great. Looks great. Keeps my beard soft. For the most parts controls my beard
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 15, 2026
★★★★★ 4
Repeat customer
Scent: Citrus, Vanilla, Sandalwood, & Cedarwood, Size: 1 Ounce (Pack of 4)
Works good, smells good, keeps the beard in check!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 15, 2026
★★★★★ 5
The ultimate beard balm
Scent: Sandalwood, Size: 2 Ounce (Pack of 1)
If you’re looking for a balm that actually absorbs into your skin rather than just sitting on top of it, Sandalwood Beach Balm is a game-changer. I’ve been using it consistently, and it’s become the highlight of my daily routine.
Why I’m a fan:
The Scent Profile: This isn't your typical "coconut and sunscreen" beach smell. It’s a warm, earthy, and creamy sandalwood that feels grounded and high-end. It’s subtle enough to wear all day but rich enough to notice.
Deep Hydration: It has a buttery consistency that melts on contact. It’s incredibly effective at soothing dry, "salty" skin after a day outdoors, leaving a healthy glow without the sticky residue.
Versatility: I’ve used it as a body moisturizer, a hand balm, and even a tiny bit on the ends of my hair to tame frizz. It works everywhere.
Clean Ingredients: You can tell there aren't a bunch of synthetic fillers. It feels "real" on the skin, and a little bit goes a long way, making the jar last much longer than expected.
Final Verdict: This is a must-have for your beach bag or your nightstand. It’s the perfect blend of rugged and refined. My skin has never felt softer or smelled better.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 23, 2026
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