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Description
HPE Tech Care Essential - Post Warranty - 2 Year - WarrantyMaximize uptime and operational efficiency with HPE Tech Care Essential. This post warranty support plan from HPE Pointnext is designed to empower IT teams to move the business forward rather than simply chasing issues. By combining proactive guidance, direct access to product specific specialists, and flexible support channels, Tech Care Essential helps you protect your critical hardware and software investments long after the manufacturers warranty
Maximize uptime and operational efficiency with HPE Tech Care Essential. This post-warranty support plan from HPE Pointnext is designed to empower IT teams to move the business forward rather than simply chasing issues. By combining proactive guidance, direct access to product-specific specialists, and flexible support channels, Tech Care Essential helps you protect your critical hardware and software investments long after the manufacturer’s warranty expires. With a clear 2-year service window, you gain predictable coverage that supports your organization’s needs as it scales and evolves in today’s fast-paced technology landscape.
- Proactive, product-specific support across multiple channels. Access expert assistance from certified HPE technicians through phone, real-time chat, and moderated forums with defined response times. Automated incident logging captures issues for faster resolution and helpful trend analysis, so your team can address root causes before they impact operations. This multi-channel approach ensures you get help when and where you need it, minimizing downtime and boosting productivity.
- On-site service for convenience and rapid resolution. When issues cannot be resolved remotely, on-site service brings skilled technicians to your location. This option reduces mean time to repair and minimizes disruption to mission-critical workloads, helping your enterprise stay focused on core objectives rather than IT interruptions.
- 2-year service duration for steady, predictable support. A two-year commitment delivers continuity and budgeting clarity, allowing your organization to plan ahead with confidence. This long-term coverage helps you avoid coverage gaps and ensures consistent access to the resources you need as you expand or refresh your infrastructure.
- Direct access to product-specific specialists and practical guidance. HPE Tech Care Essential offers expert, vendor-specific insights tailored to your hardware and software. In addition to technical troubleshooting, customers receive guidance that helps optimize configuration, performance, security, and operational efficiency, enabling your team to extract more value from existing investments.
- Transparent service levels and proactive risk reduction. Benefit from defined response times, ongoing proactive guidance, and continuous improvement recommendations. The combination of proactive support and rapid escalation paths minimizes risk, reduces recurrence of issues, and keeps your environment running smoothly so you can focus on strategic initiatives.
Technical Details of HPE Tech Care Essential
- Service Type: Post-warranty support plan for HPE hardware and software.
- Duration: 2 years of coverage.
- Coverage Focus: Operational support to protect against breakdowns after the manufacturer’s warranty expires.
- Support Channels: Telephone support, real-time chat, moderated forums with defined response times, and automated incident logging.
- Access: Direct access to product-specific specialists and general technical guidance to help reduce risk and improve efficiency.
- Key Benefits: Proactive issue detection, faster issue resolution, on-site options, and ongoing optimization guidance to maintain high productivity.
How to Install HPE Tech Care Essential
- Confirm your device’s post-warranty status and verify that HPE Tech Care Essential is the right coverage for your environment.
- Contact your HPE representative or authorized reseller to initiate enrollment in the 2-year Tech Care Essential plan.
- Provide essential device details (model, serial number, and any available UPC/SKU information) to accurately configure the service for your hardware and software stack.
- Choose your preferred support channels (phone and/or real-time chat) and determine whether on-site service will be needed for your environment.
- Activate the plan, establish your primary points of contact, and begin leveraging proactive guidance, incident logging, and access to product-specific specialists from day one.
Frequently asked questions
- What is HPE Tech Care Essential? A post-warranty support plan from HPE Pointnext that provides two years of operational support for HPE hardware and software, including multiple support channels, on-site options, and access to product-specific specialists for proactive guidance and efficient issue resolution.
- What does “post-warranty” mean? It means coverage continues after the manufacturer’s warranty ends, offering ongoing support to help maintain uptime, reduce risk, and keep systems running smoothly.
- What support channels are included? Tech Care Essential includes telephone support, real-time chat, moderated forums with defined response times, and automated incident logging, providing flexible and timely assistance across different scenarios.
- Is on-site service available? Yes. On-site service is available to address issues that require on-premises attention, improving resolution speed and minimizing business disruption.
- Who benefits from this plan? Organizations seeking reliable, long-term support for HPE hardware and software beyond the initial warranty, with access to specialists and proactive guidance to optimize operations.
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4.3 ★★★★★
Based on 28 reviews
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Product Reviews
★★★★★ 4
Good but not as good
Format: Kindle
Freedom From Fear #1 was one of the most interesting and informational books I've ever read. Part Two was interesting but I did not learn much more about the war than I had known before other than the fact that, while Japan lost the war, Anglo-Saxons are no longer in control in the Far East. I somewhat disagree with his ending ideas about the "good" war, that it wasn't so "good" after all in it's outcome. However, those who fought in it and their families would probably disagree.
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Reviewed in the United States on May 22, 2014
★★★★★ 5
The Innovator's DNA - Disruptive Research - Disruptive Writing
A Politically Correct Status Quo
It is politically correct in management circles to say that you are "results oriented" or that you "drive for results" in your organization.
The status quo in business schools is to indoctrinate students in the delivery skills of analyzing, planning, detail-oriented implementing, and disciplined executing.
This book and the research upon which it is based disrupts that politically correct status quo.
Clayton Christensen has spent close to two decades creating the research, conceptual, and application foundation of the disruptive innovation body of knowledge. He has been working for more than 8 years with Jeff Dyer and Hal Gregersen, both gifted researchers, teachers, and consultants in their own right, on this project. These guys are a disruptive "dream team" of contributors.
This book articulates an extension of the disruptive innovation body of knowledge that clearly describes an individual profile of the disruptive innovator and an organizational profile of an organization that makes disruptive innovation happen.
So what makes this book disruptive?
The first thing is timing. It arrives on the scene at a time when innovation is one of the most critical components of a solution to our global financial and organizational mess. If we are to get out of our morass of debt and sluggish growth and respond to the continually emerging challenges of a burgeoning global society it will ride on the backs and wings of innovation. The status quo must be disrupted for us to survive and thrive!
Second is the audacity of the core models. The authors claim that innovation can be learned at both the individual and organizational level. Individuals can increase their ability to discover (Discovery Quotient - DQ) and learn to be more innovative. They cite the four specific behavioral skills of asking questions, engaging in observations, networking with people who have a different point of view, and experimenting to figure out what can work as the common elements of what innovators do. They also identify the cognitive skill of associational thinking, the ability to find connections between ideas that do not seem to be related to each other, as the connection between the behavioral skills and the generation of ideas. They extend their claim that the innovation competency can be learned to the organizational domain by saying that organizations can become more innovative through developing and leading people, designing and implementing processes, and advocating and living by philosophies that support innovation. These two arguments stand in stark contrast to the beliefs and practices of a vast majority of leaders and institutions.
(For a diagram of the Model see [...])
'And all of this is built upon the third source of disruption: research. Their work is based on well-founded research into the "DNA" of the world's leading innovators and the world's most innovative organizations. The authors conducted nearly 100 interviews of world class innovators and their colleagues to get at the heart of what innovators do. They also interviewed and surveyed executives who are not innovators. (Their survey data base has over 5000 respondents in it.) So they have been able to compare and contrast the two populations to more clearly see what it takes to effectively innovate.
They have also done research on business results attributable to innovation. Collaborating with HOLT (a division of Credit Suisse) they were able to craft a measurement called the "innovation premium." This measure identifies if an organization's market capitalization can be accounted for by existing cash flows or if there is an innovation influence on the stock price. By using this measure, they have been able to clearly and objectively identify which organizations are benefiting from innovation.
Yet to Explore
The tension in the balance of influence and power between the leaders with predominantly "Discovery" or "Delivery" mindsets is an area that has yet to be explored. If the premises of this book are sound, and I believe they are, we need to figure out how to manage that tension and balance in order to generate, incubate, and strengthen innovative ideas as we bring them to full fruition in the marketplace. Great ideas that are not delivered upon are simply recreational pursuits that do not build great people, great institutions, and great societies. So there is work yet to do.
Invest Your Time and Effort
This book makes a significant contribution to both the disruptive innovation body of knowledge and the evolving body of practice on innovating disruptively. It is well worth reading, pondering, and acting upon.
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Reviewed in the United States on August 18, 2011
★★★★★ 5
Inspiring and well-written
This is a very interesting book written by some Harvard profs. They did a large national survey of innovative businesses and their leaders. The book posits that innovative people follow five skills: associating, questioning, observing, networking, and experimenting. These skills can be found at the individual or organizational level. The idea is that most people have these skills in their DNA and can bring them out with some practice. There are a lot of interesting and inspiring examples like Steve Jobs and Jeff Bezos. Although this book seems like a self-help type book with a lot of hype, it has an academic underpinning. Any organization that is interested in promoting innovation could benefit from encouraging these 5 skills. If you are interested in innovation or creativity in business or any organization that produces something, you will like this book. The books is a little distracting to read because it has sidebars all through it giving interesting examples that break up reading concentration. Aside from that, it is a well-written book that is easy and enjoyable to read. I enjoyed the book greatly and found it to be inspiring.
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Reviewed in the United States on December 5, 2015
★★★★★ 4
Great read and research. But what about daily application for regular people?
The research piece behind this book might be the next thing I read, as I'm intrigued by the academic rigor applied.
The reveal and living examples of the five skills - questioning, networking, experimenting, observing and associating - are tangible and approachable given their articulation through well-known and highly visible entrepreneurs running innovative companies. There's much to be gleaned by looking at the way these people behave and, even through simple emulation, enhancing one's own skills.
My only real disappointment with the book is its limited approach to practical, daily application for those not yet at the top of the tree. It's rather a different kettle of fish for the innovation-minded, but stuck in bureaucracy, worker who wants to make things better, is still motivated, and hasn't been crushed by the machine. How does that person actively innovate? And, in some cases, get away with it? This book (or an accompanying volume) focussing on daily, in-work, innovation would be useful.
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Reviewed in the United States on May 23, 2013
★★★★★ 5
A Favorite Book on Innovation
Format: Hardcover
Very well written and enough stories to help the true content stick. This is a favorite book of mine and has lead to interesting conversations to boot.
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Reviewed in the United States on September 29, 2025