SKU: 35519711231

HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 Svc

Sale price$784.03 Regular price$871.14
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Description

HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 SvcUnlock enterprise grade protection for your HPE Gen11 DL20 workloads with the HPE Pointnext Tech Care Basic Extended Service. Spanning six years, this service delivers proactive guidance, rapid response, and a robust mix of remote and on site support designed to minimize downtime, optimize performance, and control total cost of ownership. By connecting IT teams with product specific specialists, Tech Care helps you move beyond reactive break fix to a

Unlock enterprise-grade protection for your HPE Gen11 DL20 workloads with the HPE Pointnext Tech Care Basic Extended Service. Spanning six years, this service delivers proactive guidance, rapid response, and a robust mix of remote and on-site support designed to minimize downtime, optimize performance, and control total cost of ownership. By connecting IT teams with product-specific specialists, Tech Care helps you move beyond reactive break-fix to a proactive, efficient, and secure operating environment.

  • Comprehensive coverage for HPE hardware and software, spanning on-premises deployments and cloud-enabled, as-a-service environments, to protect your Gen11 Dl20 investment.
  • Proactive technical guidance and a knowledge base that helps you prevent incidents, optimize configurations, and improve operational efficiency across workloads.
  • Direct access to product-specific specialists through multiple channels—telephone, real-time chat, automated incident logging, and moderated forums—so you get timely, accurate answers.
  • Next Business Day parts and labor service ensures fast issue resolution with minimal downtime, keeping critical systems online and meeting production SLAs.
  • Long-term reliability with a 6-year service duration that supports predictable total cost of ownership and smooth asset lifecycle management.

Technical Details of HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 Svc

  • Service duration: 6 years, providing long-term coverage and budget predictability.
  • Service level: Next Business Day - Parts and Labor, designed to minimize downtime and accelerate restoration.
  • Scope of coverage: Hardware and software support for HPE Gen11 DL20 systems, including supported operating environments and key software stacks.
  • Support channels: Telephone, real-time chat, automated incident logging, and HPE moderated forums, with defined response times to reduce disruption.
  • Knowledge resources: Access to HPE Knowledge Base and General Technical Guidance to help with operation, management, and security of the supported product.

How to install HPE Pointnext Tech Care Basic - Extended Service - 6 Year - Service Dl20 Gen11 Svc

  • Verify eligibility and confirm that your Dl20 Gen11 system is within the Tech Care Basic Extended Service coverage window and scope.
  • Gather essential product details: model (Dl20 Gen11), serial number, SKU, purchase date, and any existing maintenance or entitlement records.
  • Contact HPE Support through your preferred channel (phone, real-time chat, or the online service portal) to initiate activation and enrollment.
  • Provide service tagging and account information so requests are routed to the correct product family and coverage plan for faster triage.
  • Configure service preferences (remote vs. on-site support), schedule any required visits, and confirm Next Business Day response expectations based on regional availability.
  • Document and store all service details in your ITSM or asset management system, and set reminders for renewal to maintain continuous coverage.

Frequently asked questions

  • What is included with HPE Pointnext Tech Care Basic - Extended Service? It provides hardware and software support for the covered HPE product, proactive technical guidance, multi-channel access to product specialists, knowledge-base resources, and Next Business Day parts and labor response.
  • How long does the coverage last? The service is designed to cover the product for six years, offering long-term protection and cost predictability.
  • Does this service cover both hardware and software components? Yes. The coverage extends to supported hardware and software for the Gen11 Dl20 system within the defined scope of Tech Care Basic Extended Service.
  • What service levels can I expect? Next Business Day parts and labor service response ensures timely parts replacement and repair work to minimize downtime, along with access to technical resources and guidance.
  • How do I access support? Support is available through multiple channels, including telephone, real-time chat, automated incident logging, and moderated forums, with defined response times to manage issues efficiently.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 35519711231

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4.0 ★★★★★
Based on 7 reviews
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heidinicole
Belleville, US
★★★★★ 5
Best pillow!
Size: Standard (2 Pillows + 2 Protectors), Style: Medium, Configuration: Pillows + Protectors
These are the most comfortable pillows ever. I would recommend going with the medium fill.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 10, 2026
M
Verified Purchase
Maureen M.
Port Orchard, US
★★★★★ 5
So comfortable!
Size: Standard (2 Pillows + 2 Protectors), Style: Medium, Configuration: Pillows + Protectors
The best pillow I've ever gotten. I always slept on two pillows and now I only need this one. The height is perfect and it is so comfortable. I highly recommend this pillow for people like me who could never find the right one.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 12, 2026
T
Verified Purchase
TJ
Los Angeles, US
★★★★★ 5
Feel like I am in hotel
Size: Standard (Pack of 2), Style: Soft, Configuration: Pillow
These pillows are absolutely amazing! They feel just like the luxurious ones you find in high-end hotels—soft, fluffy, and super comfortable. They provide great support for my head and neck, helping me sleep better every night. The white design is clean and classic, and they hold their shape well without going flat. I bought two and couldn’t be happier—worth every penny! Highly recommend for anyone wanting hotel-quality comfort at home.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 1, 2026
A
Verified Purchase
Alyssa Romano
Houston, US
★★★★★ 5
Great set of pillows!!!
Size: Standard (Pack of 2), Style: Soft, Configuration: Pillow
I ordered this set of two down alternative pillows to replace some older pillows, and I’m honestly really impressed with the quality. Right out of the package, the pillows fluffed up nicely and felt soft yet supportive. They have that plush feel you want without being too flat or too firm, which makes them comfortable in multiple sleeping positions. I’ve been sleeping on these for a bit now and they’ve held their shape well throughout the night. They provide good neck support while still feeling cozy, and I don’t wake up with soreness or stiffness. What I like most is how breathable they feel compared to some other pillows I’ve tried. They stay comfortable without overheating, and the down alternative fill makes them a great option for anyone with allergies. Overall, this set is an excellent value for the price. If you’re looking for soft, supportive pillows that feel comfortable and well made, I would definitely recommend these.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 10, 2026
G
Verified Purchase
Gary
Alexandria, US
★★★★★ 4
Great, soft, high-quality pillows, but too thick for me
Size: Standard (Pack of 2), Style: Soft, Configuration: Pillow
This will be a brief review of my pillow journey. I tried a few of the most popular pillows, like MyPillow, Amazon Basics, bamboo/shredded foam, memory pillows, but my most common complaint about them were that they were all just too high and firm for me. I am a restless sleeper and alternate between back, side, and stomach sleeping, and I strongly preferred the stomach sleeper/flat pillows with a polyester fiber/down alternative filling. Here's a ranking of my 4 top pillows: Eversnug Adjustable Layer Pillows - (#1) These were THE pillow for me. I had never heard of these pillows or the company, but I really like being able to adjust my pillow. These pillows came with 2 small, 2 medium, and 2 large pillows and 2 twin zippable pillow pouches. All of them were polyester fiber filled and somewhat flat and soft, but not lumpy. The pillows may not come the exact same sizes, but they are close enough for me. These are the pillows I ultimately decided to stick with, despite being slightly more expensive than the others at $50 for a set of 2 pillows. Nappler Bamboo Shredded Memory Foam Pillow - (#2) Before I found the Eversnug pillows, I was trying the adjustable bamboo shredded memory foam ones. These were my go-to whenever I was testing pillows I didn't like very much. The only downside to these pillows is that if you don't add enough filling, you could feel the edges of the shredded foam. Also, the "bamboo" cover was way too warm and the inner zipper would get too easily caught. Amazon Basics Down Alternative Pillow - (#3) I don't think I've ever been disappointed by an Amazon Basics product yet. These pillows were soft, amazing pillows, but they were 1-2 inches too thick/firm for me. MyPillow - (#4) Despite all the hype around these, they were too lumpy and 1 inch too thick for me. Like I said previously, I ended up going with the Eversnug Adjustable pillows, which I absolutely adore. A tiny bonus is that you can take the pillows you don't use and rest them on your sides or between your knees for some extra cushioning.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 12, 2023

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