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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 1 Year - Warranty l380 Gen10 SvcThe HPE Pointnext Tech Care Basic plan with Defective Media Retention offers reliable, post warranty protection for your Gen10 server environment. Designed to extend the life of critical hardware after the manufacturers warranty expires, this service delivers rapid on site support, essential parts and labor coverage, and the convenience of retaining defective media. With a 9x5 service window and Next Business Day response, you get proactive
The HPE Pointnext Tech Care Basic plan with Defective Media Retention offers reliable, post-warranty protection for your Gen10 server environment. Designed to extend the life of critical hardware after the manufacturer’s warranty expires, this service delivers rapid on-site support, essential parts and labor coverage, and the convenience of retaining defective media. With a 9x5 service window and Next Business Day response, you get proactive maintenance and fast issue resolution that helps minimize downtime, maximize productivity, and keep your data center operating at peak performance. This plan is ideal for businesses relying on HPE ProLiant Gen10 hardware where uptime is mission-critical and IT teams need predictable service costs with transparent coverage.
- Post-warranty protection with Defective Media Retention: Extend your hardware lifecycle beyond the factory warranty while retaining defective media for secure handling, audits, or disposal according to policy and compliance needs.
- On-site support with Next Business Day response: When a fault occurs, an on-site technician arrives by the next business day to diagnose, replace parts, and perform required maintenance, reducing downtime and preserving business continuity.
- 9x5 coverage for planned maintenance and rapid response: Business hours support ensures you have access to skilled technicians during standard operating hours, helping you plan maintenance windows with confidence.
- Parts and labor included: The plan covers both the replacement parts necessary to restore operation and the labor required to complete the service, simplifying budgeting and procurement.
- 1-year service duration with clear value: A full year of protection delivers predictable costs and sustained performance for critical Gen10 servers, enabling IT teams to focus on strategic initiatives rather than unplanned outages.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty
- Service type: HPE Pointnext Tech Care Basic with Defective Media Retention
- Coverage period: Post-warranty (beyond the original manufacturer warranty)
- Defective Media Retention: Yes, the defective media is retained by the customer for secure handling or disposal per policy
- Response time: Next Business Day (NBD)
- Support window: 9x5 business hours
- Service delivery method: On-site service at the customer location
- Geographic coverage: Within 100 miles of the customer site
- Inclusions: Parts & Labor
- Duration: 1 year
- Target equipment: HPE ProLiant Gen10 servers and associated components supported under Tech Care Basic
How to install HPE Pointnext Tech Care Basic with Defective Media Retention
Getting started with Tech Care Basic is straightforward and designed to fit into enterprise procurement processes. Follow these steps to activate coverage and ensure a smooth on-site experience when service is needed:
- Step 1: Verify eligibility. Confirm that the Gen10 server(s) you want covered falls within the supported hardware scope for Tech Care Basic and that post-warranty eligibility aligns with your procurement records.
- Step 2: Collect device details. Gather the model name, serial number, and any available identifiers (such as a product SKU or UPC) to speed up service activation and ensure precise coverage mapping.
- Step 3: Initiate service activation. Engage your HP partner, reseller, or HP support portal to initiate Tech Care Basic enrollment. Provide organization details, contact information, and the list of covered devices.
- Step 4: Confirm coverage terms. Review the 9x5 service hours, Next Business Day response commitment, and the Defective Media Retention policy to ensure alignment with data-handling and compliance requirements.
- Step 5: Schedule onboarding and ongoing maintenance. Once activated, work with the service administrator to schedule routine maintenance windows, define preferred on-site visit days, and establish notification preferences for proactive issue alerts.
- Step 6: Prepare for service visits. On the day of a service call, ensure access for the engineer, provide location directions, and have the serial numbers and asset tags ready to expedite diagnosis and repair.
Why choose HPE Pointnext Tech Care Basic?
Businesses depend on uptime, data integrity, and predictable support costs. HPE Pointnext Tech Care Basic with Defective Media Retention delivers:
- Reliability after warranty: A strategic extension that helps you bridge the gap between manufacturer support and ongoing operational needs.
- Operational efficiency: On-site technicians equipped with the right parts and expertise minimize disruption and accelerate recovery after hardware failures.
- Asset protection: Defective Media Retention gives you control over defective drives, helping with data governance, audits, and proper disposal.
- Service predictability: Fixed 1-year coverage and transparent Next Business Day response create budgeting stability for IT operations.
- Compatibility and focus: Tailored for Gen10 systems, aligning with HP's Pointnext strategy to simplify maintenance and maximize performance.
What to expect during a typical on-site service visit
When you experience a hardware issue on Gen10 servers, Tech Care Basic coordinates a streamlined on-site visit designed to minimize downtime and restore services quickly. The responding technician arrives with a clear understanding of the affected hardware, the service level agreement (SLA), and the agreed-upon maintenance scope. The visit generally includes assessment, parts replacement if needed, firmware or driver updates as required by the diagnostic results, and verification testing to confirm system stability. Throughout the process, your organization maintains ownership of any defective media, in line with Defective Media Retention terms. This approach ensures you retain critical data handling control while benefiting from the expertise of HP-certified technicians and access to genuine HP replacement parts.
Frequently asked questions
- Q: What exactly does Defective Media Retention mean in this plan? A: Defective Media Retention allows you to retain the defective drive or media after it has been replaced, enabling secure handling, audits, or disposal according to your internal data governance policies.
- Q: Is the 1-year Tech Care Basic plan renewable? A: Yes. The plan can be renewed at the end of the initial 12-month term, with continued access to on-site maintenance, Next Business Day response, and parts and labor coverage based on the terms of the renewal agreement.
- Q: What equipment is eligible for Tech Care Basic? A: The plan is designed for HPE Gen10 servers and specified components. Confirm eligibility with your HP partner or support portal during activation.
- Q: How does Next Business Day service work? A: If a hardware issue is reported within service hours, a qualified HP technician is scheduled to arrive on-site by the next business day to perform diagnostics, replace parts, and restore operation where possible.
- Q: Are there mileage restrictions? A: Yes. On-site service is typically provided within 100 miles of the customer site, which helps ensure timely visits for mid-range data-center deployments.
- Q: How do I activate Tech Care Basic after purchase? A: Activation is typically completed through your HP enterprise portal or via your authorized reseller. You will provide device details, serial numbers, and confirmation of post-warranty status to enable service requests.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 29 reviews
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Product Reviews
★★★★★ 5
Nicest Bed Pillow Protectors I have found!
Size: Body
I have ordered these pillow protector cases multiple times for pillows that are extra thick or lofted as these seem to be very comfortable, durable, and really protect the pillow itself! They wash up well if there is any sort of stain. Nice bed pillows can be a real investment…it’s both easier to wash these protectors with my bed linens and more sanitary overall. Thin pillow protectors either wrinkle or fail to actually protect the pillow itself from whatever…dust mites, head lice, sweat, make up, skin care, spit up….be sure to follow the instructions for laundering and drying them and they will last a long time!
My experience is these protectors keep my pillows from getting lumpy or bunching up, so promote a better night’s sleep!
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Reviewed in the United States on March 30, 2026
★★★★★ 5
This is definitely not your average pillow protector!
You have to see and feel this pillow protector to understand just how good it is (photos and videos just don't do it justice). It looks and feels like some sort of fancy premium luxury pillow case, but it's a zippered pillow protector! I always thought pillow protectors were just a simple white cotton zippered pillow case in order to add another layer in addition to the pillow case, but this pillow protector from COOP Home Goods completely blows me away. I just kept going, "Omg, are you kidding me? This is just a pillow protector?! Wow!"
The only negative is, the zippered opening is too small. When I tried to put my brand new COOP pillow into it (I have the pillow that has approximately 15,000 reviews), it was very difficult. This was before I removed any of the filling for customization though, which I still needed to do. I finally got around to doing that and I probably removed about 1/3rd of the filling because I'm mostly a stomach sleeper, so I'm sure the pillow protector will be much easier to put on the next time I remove it, but I'm not going to remove it until I have to wash it because I don't want to be stuck trying to put it back on again! That's how annoying it was to put on. I'm keeping it though because I'm hoping it will mean I'll never have to wash the pillowcase or especially the pillow! That'd be awesome. I recently upgraded from a MyPillow Premium and I hated washing it (it was always a mini project, so I am hoping to be completely done with that).
I contacted COOP about the small opening and they said, "We do have plans to change the zipper placement on our pillow protectors, however, production has not started and we do not have a firm date to provide you with at this time." They also reminded me that the pillow can be "bent and manipulated" (their words) into the pillow protector. See next paragraph though to understand why I didn't want to handle the pillow too much, otherwise I would've just done that instinctively.
There is one more negative aspect that's worth mentioning, but it's due to a personal issue (there's nothing COOP can do about it). I have rough dry skin on my hands, and the material (40% Bamboo-derived Viscose Rayon, 60% Polyester) is rather 'catchy' on my hands. If you have rough dry skin and if you've ever tried to handle something made out of silk, you know what I'm talking about; you can't enjoy the silky smooth texture. This isn't anywhere near as bad as silk, but it's just bad enough that it's worth mentioning. I think it's due to the Bamboo-derived Viscose Rayon. The pillows are the same way for me due to the pillow case. That's probably what made the pillow case so difficult to put on because I was trying to be very careful not to get my skin flakes all over everything from just "manhandling" it, which is what I should've done and then just vacuumed it clean. heh I won't use lotion though because I don't like the idea of getting lotion on everything I touch every day, and it makes my hands sweat much easier - especially in the summer. So, I prefer to just deal with clean but rough dry hands.
I guess another negative thing could be that it's not possible to just buy 1 pillow protector. These are 2-packs. I only needed 1 pillow protector and I only wanted 1. I would've gladly paid $15 for just 1.
So anyway, beyond that, these pillow protectors truly have that "wow!" factor. They're exactly as advertised and more (because some things are only possible to know about by experiencing them for yourself).
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Reviewed in the United States on March 15, 2018
★★★★★ 5
Best pillow protector ive ever used!
Size: Body
I was afraid this pillow protector would inflate with air like every other pillow protector I've ever used (from super cheap to super not cheap). Man was I wrong! You can't even tell it's on the pillow and it doesn't take away from the squishy goodness of the pillow. I love these body pillow protectors so much I've ordered 5 so I'm never without! I also use their regular sized pillow protectors and it's the same exceptional quality. Coop home Good's outdid themselves with this one and I couldn't be happier. Body pillows are expensive and this is a good way for me to protect my investment without sacrificing any comfort! LOVE IT!
UPDATE: I've been using these for a few months now and they're just as soft now as the day I put them on. But I have finally given in to the fact that they're a tad troublesome getting on and off. When I first got them I washed them often and line dried (these take a long time to dry, you have to flip them inside out over and over to get them fully dried because the inside will hold the water from the washing machine). However over time I've found myself washing them less frequently because it takes all day to get them dry but also because I'm always nervous the zipper will break during put ons and take offs. You are supposed to squish your pillow into and out of the opening which obviously is very possible but there's no way to avoid putting stress on the zipper opening during this process. Another thing about these protectors is that the greyish strip along the sides is NOT water proof. So everytime I do take the protectors off i find new stains along the sides where the pillow had no protection. And I could be wrong but I think the non-water proof gusseted sides are an essential to the extreme comfort of these protectors so I can't be too picky (otherwise I believe these would inflate with air anytime pressure is applied). If I didn't have young children I probably would've never even realized the sides aren't waterproof. I would still take the coop Home Good's pillow protector with non water proof gusseted sides over the average pillow protector ANY DAY.
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Reviewed in the United States on May 15, 2018
★★★★★ 5
Good pillow protector
Size: Queen Size (Pack of 2)
Looks and feels very durable. Didn't notice and odor when opened or in use. Fits my Coop Home Goods pillow perfectly! Sleep quality is still good with these covers on.
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Reviewed in the United States on March 29, 2026
★★★★★ 4
Very nice but expensive
Size: Queen Size (Pack of 2)
I love these cases, they didn't let out as much air as I had hoped for out the sides so I only zip it up half way so my pillow stays squishy and moldable and not partially filled with air which changes the feel of your pillow. Other then that they are great, they are very soft and quite, there is no noise whatsoever and there is some thickness to it adding a little more softness to your pillow. I ended up buying a second set. I just wish it had a little more airflow through the sides so I didn't have to leave it unzipped, that kind of defeats the purpose. I also think they are a little more expensive then they should be.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 2, 2026
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