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Description
HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service o Pc40 SupportExperience enterprise grade protection for your critical IT infrastructure with HPE Foundation Care. This comprehensive service combines robust hardware and software support to maximize availability, reduce downtime, and streamline IT operations. With remote diagnostics, on site hardware repair when needed, and Defective Media Retention included, your organization gains responsive, reliable assistancefrom initial issue identification to rapid
Experience enterprise-grade protection for your critical IT infrastructure with HPE Foundation Care. This comprehensive service combines robust hardware and software support to maximize availability, reduce downtime, and streamline IT operations. With remote diagnostics, on-site hardware repair when needed, and Defective Media Retention included, your organization gains responsive, reliable assistance—from initial issue identification to rapid resolution. Whether you’re running HPE hardware, selected third-party software, or a mix of both, this extended service is designed to keep your systems performing at peak efficiency for three full years.
- Comprehensive hardware and software coverage: HPE Foundation Care delivers remote diagnosis and support for hardware issues, along with practical options for Basic Software Support and Collaborative Call Management for eligible non-HPE software, ensuring a cohesive, end-to-end support experience for your IT stack.
- Defective Media Retention (DMR) included: When storage media faults occur, the Defective Media Retention feature helps protect data and facilitates efficient restoration, giving you added peace of mind during remediation and rebuild efforts.
- On-site hardware repair and rapid response: If remote resolution cannot fully address the problem, on-site hardware repair is available to minimize downtime, with a focus on getting critical systems back up quickly and with skilled experts on-site when required.
- Flexible software coverage and updates: For software products covered by HPE Foundation Care, you receive remote technical support, access to updates and patches, and, for eligible third-party software, updates as provided by the original software manufacturer—helping your environment stay current and secure.
- 3-year duration with predictable budgeting: The 3-year service window delivers long-term reliability, consistent support, and budgetary predictability, reducing the costs associated with unplanned outages and unplanned maintenance while maximizing system dependability.
Technical Details of HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service o Pc40
- Scope of coverage: Hardware products supported by HPE Foundation Care, with optional Basic Software Support and Collaborative Call Management for eligible non-HPE software; remote diagnosis and support are included, with on-site hardware repair when necessary to resolve hardware issues.
- Defective Media Retention (DMR): Included as part of the service to help address media defects and safeguard data during remediation and repair processes.
- Software support and updates: For software products covered by HPE Foundation Care, remote technical support is provided along with access to software updates and patches. Updates for eligible HPE-supported third-party software are included as they are released by the original software manufacturer.
- Service delivery and responsiveness: The service emphasizes reliable support to resolve technical issues efficiently, with on-site experts available as needed and remote diagnosis to expedite problem resolution.
- Service level and duration: A 3-year service duration is included to ensure maximum efficiency and precise results, helping minimize downtime and maintain system availability over a sustained period.
- Operational benefits: Designed to reduce inventory costs and increase dependability through standardized service delivery, predictable response, and access to skilled HPE resources for hardware and software challenges.
- Eligibility and enrollment: The specifications recognize hardware covered by the program and certain eligible software products; exact eligibility should be confirmed with HPE or a licensed reseller to determine which software products may be included as part of the hardware product coverage.
how to install HPE Foundation Care with Defective Media Retention
- Assess eligibility: Confirm that your HPE hardware and any included or eligible software align with the Foundation Care program, and identify any third-party software that may be covered under Collaboration Call Management.
- Obtain enrollment: Purchase the 3-year Extended Service package (Pc40 Support) through your HPE channel partner, reseller, or directly via HPE’s support channels, and obtain the enrollment details and service contract.
- Schedule activation: Work with HPE to activate the Foundation Care service on the applicable hardware and software assets. Provide serial numbers, SKUs, and any required business impact information to ensure accurate configuration of the service level and response commitments.
- Coordinate onboarding: Prepare your IT environment for proactive support—enable remote connectivity for diagnostic tools, verify network access for HPE remote support, and designate on-site contact persons who can authorize visits as needed.
- Establish escalation and review cadence: Define contact routes, escalation paths, and service review intervals to monitor performance, open tickets, and ensure alignment with internal IT objectives.
Frequently asked questions
- What is Defective Media Retention (DMR) in HPE Foundation Care? Defective Media Retention is a service feature that helps manage media faults by retaining defective media for evaluation and remediation, supporting faster problem diagnosis and recovery while safeguarding your data during repair processes.
- Does HPE Foundation Care cover software? Yes. For hardware products, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, plus remote software support and access to updates and patches for HPE-supported software and eligible third-party software as provided by the original manufacturers.
- What is included in the 3-year duration? The 3-year term covers hardware support, remote diagnostics, on-site hardware repair when required, Defective Media Retention, software support where applicable, updates and patches, and a predictable service framework designed to maximize system availability and reliability over three years.
- What is the typical response time? The service emphasizes Next Business Day parts and labor for convenient, fast resolution, along with on-site availability of experts to resolve issues promptly when remote resolution is insufficient.
- How do I enroll in this service? Enrollment is completed through your HPE channel partner, reseller, or direct HPE sales channels. After purchase, you’ll work with HPE to activate the service on your hardware and eligible software, set up remote access for diagnostics, and finalize the service level terms.
- Can this service help minimize downtime? Yes. By combining remote diagnostics, rapid on-site support when needed, and Defective Media Retention along with software updates, HPE Foundation Care aims to reduce downtime, accelerate issue resolution, and improve overall system dependability.
- Is there a limit to the software covered? Coverage for software depends on eligibility and the terms of the hardware product. Basic Software Support and Collaborative Call Management apply to selected non-HPE software, and updates are provided for eligible HPE-supported software and third-party software as stated by the original software manufacturers.
- What if I need a service extension beyond three years? Extensions or renewals are typically offered through the same HPE channels prior to the end of the term. Contact your HPE representative or partner to discuss renewal options and any changes in service scope or terms.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 12 reviews
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Product Reviews
★★★★★ 4
This was more than I expected...
Format: Kindle
So...I finished this book at nearly 2am! It was just that hard to put down. I loved that it's set in the same world as Fates Hollow but in the future. Poor Pandora has been through so much but there's light at the end of the tunnel for her. She finally meets her dad and it turns out he's amazing. In order to help her learn about demon society and how to control her magic he sends her to the Demon Reform Academy. There she meets 2 awesome demons who help her and care for her. She also sadly meets her 3 tormentors. I will say though that while they do bully Pandora they also rescue her several times and defend her. They too have traumatizing pasts and can't see the good that is in front of them. Of course demon society needs to be shaken up too since that's part of the problem. I really enjoyed this read. I teared up a few times throughout the book but I liked the characters and that ending...well it looks like 3 in denial are going to need to grovel hard.
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Reviewed in the United States on June 1, 2024
★★★★★ 5
MUST READ BOOK!!
Format: Kindle
I was in a huge reading slump, when one of my favorite authors recommended this book in her readers group (The amazing Marie Mistry 🫶) and I absolutely DEVOURED this book. Now I’m in the club crying about having to wait until December for Term 2!
This book is about a girl named Pandora who has suffered a life that nobody would ever wish to have. This book is about Pandora learning how to live, learning about herself and what she really wants. She has a long journey to find out all of these things, but she took the first steps in this book and it was beautiful to read. Some of the men in this book are our dream men, Hunter and Reed 😍 and then we have the men who need some work and who we all really just want to beat up until they admit what they really feel, Skel, Bram and Dexter. But that cliffy was a killer and I absolutely cannot wait until the next book!!
You have written an absolute dream of a book Lyra and I eagerly await the next installment in this series!!!
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Reviewed in the United States on June 7, 2024
★★★★★ 5
Addicting!
Format: Kindle
I could not stop reading. It was so refreshing to have a series start so completely different than most fated mates/fantasy academy rh I’ve been reading. From the desert scenery to the magic and feeding plus the psychological trauma the characters are there to deal with. Pandora is absolutely adorable and I totally relate to hiding behind my hair. I love that she’s literally the most scary type of demon but it’s not the usual “badass mc” persona (which I do love a badass that can fend for herself and kick ass from the start but it was a nice change of pace). I’m not usually a big fan of bully within the harem but each character has their reasons for their actions and also conflicting feelings about them. I adore Dex and Reed! Complete opposites but their personalities and inner monologues made them instant favs. I can’t wait to see the character growth with the guys and continued strength for Pandora.
The captivating characters and references to the Fate Hallow series added so much depth and now I need another reread while I wait for book 2. The concept of magic and the unique feeding habits of the demon characters were intriguing. I can't wait for the next book to continue this thrilling journey.
In summary, this book is a must-read for fantasy and magic academy rh fans. With its enchanting characters, nods to the Fate Hallow series, and imaginative concepts, it offers an immersive reading experience that hwill leave you craving for more.
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Reviewed in the United States on June 5, 2024
★★★★★ 4
Best academy I've read this year
Format: Kindle
I need a few things when it comes to a first book of a PNR romance series
1-Good world building (which this totally did)
2-An FMC I can root for (oh hell yes, Pandora is someone I can cheer for)
3-Good drama (can you say GROVEL BOYS!)
4-Enough story to make you feel like you really read something with meat (you saw this book is like 600 pages, yeah?)
5-A hook at the end so I want more! (please, Lyra, gimmie more?!? I need more!!)
Be aware this book is a slow burn, but damn do I feel like there'll be some big payoff when it finally happens. Who doesn't like the buildup?
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Reviewed in the United States on June 4, 2024
★★★★★ 5
Pandora’s Pain, Power, and Passion
Format: Kindle
I absolutely love this new world Lyra Winters has created! The spin on a Demon Academy setting was fresh, unique, and completely addictive.
Pandora is a character who immediately captured my heart. Thought to be powerless and enduring years of brutal abuse from her mother, it’s no surprise that her powers emerge at the exact moment she needs them most. After her mother’s death, Pandora discovers her father is none other than Death himself, a soul eater with a dark legacy. Her journey at the academy is anything but easy, filled with challenges tied to her father’s infamous reputation, her barely controlled abilities, and the cruelty of those around her.
Pandora is easy to root for, you feel every ounce of her pain, resilience, and growth. Along the way she meets Reed, a half-human dream demon who’s kind, steady, and the kind of friend everyone wishes they had. There’s also Hunter, a vengeance demon and counselor connected to her father, who adds another intriguing layer to her story. Then there are the bullies: Dexter, a brooding shadow demon; Bram, a chaos demon with a drinking problem and deep hatred for demon nobility; and Skel, a fear demon wrestling with his own darkness. They might hurt her, but they also can’t seem to stay away when she’s in danger, making for some deliciously complicated dynamics.
This book hits so many of my favorite tropes: friends to lovers, enemies to lovers, and of course, the irresistible “who hurt you?” storyline. I devoured it, and I’m already diving straight into book two!
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Reviewed in the United States on September 4, 2025
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