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Description
Lenovo Essential Service - 5 Year - Warranty Warranty Ess Svc-5yMaximize uptime for your core business workloads and safeguard sensitive data with Lenovo Essential Service 5 Year warranty. This comprehensive support plan blends Foundation benefits with rapid 4 hour onsite response and 24 7 coverage, delivering dependable efficiency and peace of mind for environments where downtime is not an option. The Essential service is designed to accelerate issue resolution by providing on site installation of replacement
Maximize uptime for your core business workloads and safeguard sensitive data with Lenovo Essential Service 5-Year warranty. This comprehensive support plan blends Foundation benefits with rapid 4-hour onsite response and 24/7 coverage, delivering dependable efficiency and peace of mind for environments where downtime is not an option. The Essential service is designed to accelerate issue resolution by providing on-site installation of replacement parts as part of the base warranty upgrade, ensuring your hardware stays current and productive. With the YourDrive YourData retention service, you can make informed decisions about future investments while preserving critical information. This plan emphasizes reliability through a combination of electronic and physical service sub-types, clear parts & labor coverage, and a five-year duration to sustain maximum productivity and precise results over the long term. It’s an ideal fit for businesses that rely on Lenovo equipment for essential operations and demand fast, professional support to maintain continuous service.
With Lenovo Essential Service, you don’t just get a warranty—you gain a proactive, end-to-end service experience that prioritizes rapid response, skilled technicians, and structured data protection. In addition to the expert on-site assistance, the 5-year term provides budgeting predictability and ongoing confidence that your service levels will align with evolving business needs. Whether you’re safeguarding customer data, maintaining high-availability servers, or ensuring your workstations and devices stay up and running, this service is engineered to minimize disruption and maximize system reliability.
- 4-hour on-site response with 24x7 availability to minimize downtime for critical workloads
- 5-year service duration to ensure long-term protection, stability, and predictable budgeting
- Base warranty upgrade covering on-site installation of all replacement parts for faster recovery
- YourDrive YourData retention service to support informed equipment lifecycle decisions
- Electronic and Physical service sub-type with robust Parts & Labor coverage for maximum productivity
Technical Details of Lenovo Essential Service - 5 Year
- Service level: Essential (Foundation benefits plus enhanced on-site support)
- Response time: 4-hour on-site response
- Availability: 24 hours per day, 7 days per week
- Duration: 5 years
- On-site installation of replacement parts included as part of base warranty upgrade
- YourDrive YourData retention service included
- Service sub-type: Electronic and Physical service with comprehensive Parts & Labor coverage
How to install Lenovo Essential Service - 5 Year
- Confirm eligibility for the Essential Service plan and understand the coverage specifics for your devices
- Coordinate with Lenovo support to schedule an on-site visit for part installation or preventive service, as needed
- Prepare equipment for on-site service, including access for technicians and notification of any dependencies
- On-site technician performs replacement part installation or service tasks as specified in the coverage, ensuring proper testing after completion
- Activate and verify YourDrive YourData retention services and confirm service is fully functional
Frequently asked questions
- What does Lenovo Essential Service - 5 Year include? It provides 4-hour on-site response, 24x7 coverage, a 5-year service term, and on-site installation of replacement parts as part of the base warranty upgrade, along with the YourDrive YourData retention service and a combination of electronic and physical service sub-types with strong Parts & Labor coverage.
- What is the YourDrive YourData retention service? A data retention service designed to help you make informed decisions about data and device lifecycle, enabling smarter investments and improved data protection within the context of Lenovo support.
- How long does the coverage last? The coverage extends for 5 years from the start date of the service agreement, providing long-term reliability and budgeting predictability.
- Does this plan replace Foundation benefits? Yes, Lenovo Essential Service includes all Foundation benefits and adds enhanced on-site response, 24/7 availability, and additional features such as on-site part installation and the retention service.
- Is on-site installation of replacement parts included? Yes, the base warranty upgrade covers on-site installation of all replacement parts to expedite repair and minimize downtime.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 5 reviews
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Product Reviews
★★★★★ 5
Good product-May need to troubleshoot
I am giving this product five stars even though I had issues resetting my printer because it was not product fault. The maintenance box was easy to install. Based on other reviews, I was prepared for the wic reset site that looked suspicious. I will say it is legit. I purchased a reset key which I later found out that I did not need. Read further and I will explain.
After I downloaded the WIC software, I spent over 2 hours troubleshooting yrying to reset my printer. I am writing this hoping that it might help others. In the end, the problem was my Wi-Fi was not recognizing the printer. When I was trying to reset it. I ended up connecting my printer via USB cable and I was immediately able to reset my printer and start printing again. I am going to list the troubleshooting steps I took, but you might want to try that first. In addition, before purchasing a reset key, they do offer a trial key. If you have never used a trial on that printer. I suggest doing this first because in the end I used the trial rather than the key that I had purchased.
Here are a few additional troubleshooting steps you could try:
1. Ensure Correct Reset Key: Double-check that the reset key you purchased is for the correct model of your printer. If it's specific to another model or region, it may not work correctly.
2. Reinstall WIC Software: Uninstall and reinstall the WIC software to make sure it's functioning properly. Sometimes a corrupted installation can cause errors.
3. Run the Software as Administrator: Make sure you are running the WIC software as an administrator. Right-click on the WIC Reset tool icon and choose "Run as Administrator."
4. Disable Firewall/Antivirus Temporarily: Your firewall or antivirus software may be interfering with the connection. Temporarily disable them and try again to see if that helps. Make sure to turn it back on when finished.
5. Try a Different USB Port: If you are connecting via USB, try switching to another port. Alternatively, if you're using Wi-Fi, you might want to try a USB connection to see if that helps the software communicate with the printer. This is what worked for me.
6. Use a Different Computer: If possible, try using the reset software and key on a different computer. Sometimes system-specific issues can interfere with communication between the software and the printer.
7. Check for Firmware Updates: Ensure that your printer's firmware is up to date. If it's outdated, it might cause incompatibility with the reset tool. Be cautious, as some updates can prevent third-party reset tools from working.
If none of the above works, it might be worth contacting the vendor of the reset key. They may have specific guidance or offer a replacement key if the one you purchased is faulty.
Last resort would probably be to call Epson.
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Reviewed in the United States on October 20, 2024
★★★★★ 5
Perfect for my Epson 2720!
When my Epson 2720 printer pooped out on me and said my ink waste box was full, I was so sad. After watching a billion YouTube videos, I learned there are a ton of people selling new ink boxes and I had no clue which one to pick.
I am the most electronically illiterate person on the planet so I just knew it wouldn't be easy for me to fix... wrong! This kit came with the new ink waste box, tools to change it out, a bag to throw the ink filled box into, instructions, and an extra pad for next time.
After removing the old box, the new one slid in perfectly. Resetting the wic code was extremely easy as well! The instructions show step by step diagrams on what to do. It was a fast and simple process.
It all worked out too well for me (normally it's a domino effect of chaos when I repair something) so the first print to see if it all worked was a nail biter. It printed beautifully!
If you have a 2720 that needs repaired, this is the product for you!
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Reviewed in the United States on February 14, 2026
★★★★★ 5
Worked printer fixed
Works well for what I needed , good instructions, for replacement, ink quality and fixed printer
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Reviewed in the United States on May 7, 2026
★★★★★ 5
Great replacement waste ink pad!
This waste ink pad maintenance box works well as a replacement for my printer. It was easy to install and fits perfectly. The extra sponge is a nice bonus and helps absorb excess ink effectively. The packaging was secure and arrived in good condition.
My only small complaint is that it didn’t come with clear instructions, so I had to search online to be sure I was installing it correctly. Other than that, it does the job and is a cost-effective alternative to the original brand.
Would definitely recommend if you’re looking for a reliable maintenance box!
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Reviewed in the United States on July 25, 2025
★★★★★ 4
MAC OS users read this
1. There is no way around needing to reset the waste ink counter by downloading software, unless you want to pay for Epson to fix your printer. Replacing the waste ink tank alone will not make your printer work. Most of the WIC software you'll find if you google search this issue is only for WINDOWS.
2. The software recommendation that came with this part was for WINDOWS users only. It's an .exe file. I researched and found one that's for MAC, and LINUX (as well as windows.) I had to read the FAQ on that site to learn how to tell my MAC I was willing to bypass security and install it, but this was simple, and I was even able to use a trial key instead of paying. The trial key reset the counter to 80% so I'll need to go through the process again sooner than if I'd paid, but I was pleased to find out it would work first before buying a key. The site was "my printer club."
3. I have zero affiliation with "my printer club." Just trying to help out MAC users who may think they're out of luck, as it even says on the Epson site, direct quote: "Yes, the service alert and service repair process may be temporarily delayed on most printers by using the Maintenance Reset Utility to enable printing for a short period of time. This method is available to Windows users (Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP) as a one-time option while customers determine the best next steps for repairs. Currently there is no Maintenance Reset Utility available to Mac OS users."
4. Installing the waste tank purchased here was quick and easy. I'm only giving 4 stars because I had no idea when I bought it that their instructions weren't for MAC.
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Reviewed in the United States on November 4, 2024