SKU: 46362498082

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls 4hr Ahr 17403

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Description

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls 4hr Ahr 17403Elevate your network reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service. This comprehensive 1 year offering combines proactive remote monitoring, expert incident and problem management, and proactive configuration control to prevent disruptions before they impact your business. Designed for enterprises that rely on consistent uptime, ResponsePLUS delivers rapid, reliable support and a streamlined management

Elevate your network reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive 1-year offering combines proactive remote monitoring, expert incident and problem management, and proactive configuration control to prevent disruptions before they impact your business. Designed for enterprises that rely on consistent uptime, ResponsePLUS delivers rapid, reliable support and a streamlined management experience, giving you the confidence to focus on core operations while your network runs smoothly.

With ResponsePLUS, you receive ongoing operational software updates and upgrades, advanced parts replacement, and real-time visibility into network health and security. A dedicated managed services account manager is assigned to your account, and scheduled review sessions ensure alignment with your goals. The service includes access to the Extreme Networks Managed Services Gateway for live health metrics, performance data, security insights, saved configurations, an inventory database, and standardized network reports. This integrated approach helps identify potentially critical situations early, enabling proactive actions that minimize downtime and maximize network productivity.

  • Proactive remote monitoring and incident/problem management: Continuous oversight of your network with quick detection, diagnosis, and resolution of issues to keep operations running without interruption.
  • 4-hour advance parts replacement and fast service response: A guaranteed four-hour response for hardware parts replacement to restore services quickly and reduce downtime.
  • Proactive change and configuration management: Structured planning and execution of configuration changes, reducing risk and ensuring consistency across devices and sites.
  • Operational software updates and upgrades: Regular firmware and software updates to keep devices secure, compatible, and performing at peak levels.
  • Real-time visibility via Managed Services Gateway: Real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized reports for informed decision-making.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Ew Responsepls 4hr Ahr 17403

  • Service duration: 1 year of comprehensive managed services coverage.
  • Response time for parts replacement: 4-hour advance parts replacement service response time to minimize downtime.
  • Monitoring scope: Continuous proactive remote network monitoring, along with incident and problem management.
  • Configuration management: Proactive change and configuration management to reduce risk and improve network stability.
  • Software updates: Ongoing operational software updates and upgrades for covered products.
  • Parts coverage: Advanced parts replacement for Covered Products as defined by the service terms.
  • Managed Services Gateway: Real-time access to health, performance, security, saved configurations, and an inventory database with standardized reports.
  • Account management: A designated managed services account manager with scheduled review sessions.
  • Preventive focus: Designed to identify potentially critical network situations and take actions before they become business disruptions.
  • Support channels: Includes email support to help manage any mishaps quickly and efficiently.

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

  • Step 1 — Confirm eligibility and purchase: Validate your organization’s eligibility for ResponsePLUS and complete the 1-year service enrollment.
  • Step 2 — Access credentials: Receive secure access details and the Managed Services Gateway URL from Extreme Networks.
  • Step 3 — Initial setup: Log in, verify network inventory, saved configurations, and establish a baseline health profile.
  • Step 4 — Assign account manager: A dedicated managed services account manager is assigned; schedule a kickoff and review cadence.
  • Step 5 — Enable monitoring and reporting: Activate continuous remote monitoring, alerts, and standard network reports through the gateway.
  • Step 6 — Ongoing service delivery: Begin proactive management, software updates, and 4-hour parts replacement as needed; conduct periodic reviews per the schedule.

Frequently asked questions

  • Q: What exactly is included in ResponsePLUS - AHR?
    A: ResponsePLUS - AHR includes proactive remote network monitoring, incident and problem management, proactive change/configuration management, operational software updates and upgrades, advanced parts replacement for covered products, access to the Managed Services Gateway, and a dedicated account manager with scheduled reviews.
  • Q: What does the 4-hour parts replacement guarantee cover?
    A: The 4-hour advance parts replacement service guarantees that replacement parts are provided within four hours of issue detection to restore service quickly and maintain productivity.
  • Q: How can I access real-time network insights?
    A: Through the Managed Services Gateway, you get real-time health, performance, and security insights, saved configurations, an inventory database, and standardized network reports all in one portal.
  • Q: Do I receive ongoing support beyond monitoring?
    A: Yes. The service includes email support, an assigned account manager, and scheduled review sessions to ensure continuous alignment and accountability.
  • Q: Can the service be renewed after one year?
    A: Renewal options are available to extend coverage; contact your Extreme Networks representative to discuss terms and pricing.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
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  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 46362498082

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4.8 ★★★★★
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Verified Purchase
Lola
West Palm Beach, US
★★★★★ 5
Protection Paid Off...Super Quick
The protection plan was easy to obtain and even easier to submit a claim. It came in very handy, especially with a device that you know is important but are uncertain if it will endure "the test of time." Knowing I had the Asurion plan to begin with made me more confident to purchase the device. When the claim needed to be filed it was a breeze and the process from start to reimbursement was super quick. Was happy to get the full paid price back and used it to buy a replacement right away. It's a no-brainer, get it with any electronics...peace of mind so worth it!
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Reviewed in the United States on September 17, 2024
M
Verified Purchase
Marj
Lake Worth, US
★★★★★ 4
Printers are okay refurbished.
For refurbished it was good had since 2022 just started not being able to connect. Hp quite not compatible any more.
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Reviewed in the United States on September 26, 2025
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Verified Purchase
Lillian
West Palm Beach, US
★★★★★ 5
Refunded my purchase price
I purchased the "TESmart" 2 computer KVM Switch. I always get the added warranty these day for electronics and I am glad I did. It has now been 3 years and the unit has stopped working correctly. It would switch between computers but the mouse and keyboard stopped working for one of the computers. I'm not sure exactly which component stopped working because the keyboard and mouse worked fine for the other computer. I did plugged the mouse and keyboard directly to the computer in question and they worked fine. I believe the "push threw" stopped for my W11 computer, meanwhile, the W7 computer keeps trucking on. I say all that to say this, it's worth paying a few dollars more to get that little bit of extra security on the electronics these days. Unfortunately the prices have gone up on the KVM switches, at least the ones worth buying so I am in search of a new one now. ASURION was easy to work with. It wasn't that much of a hassle. The slight glitch I experienced was their automatic system didn't register my claim correctly. Only mistake I made was making the claim over a weekend. I would say if you make a claim do it during the normal business hours. I was able to chat with an agent during working hours and they were able to remedy the issue quickly. I did have to ship the KVM switch and its components to Asurion but they paid for shipping and once I was able to package and ship the unit back, Asurion refunded my purchase price completely with an Amazon Gift Card. So, all in all, it's all good!
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Reviewed in the United States on June 8, 2024
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Verified Purchase
John Byrd
Omaha, US
★★★★★ 5
Asurion Rocks!
Fantastic response. They did a great job of processing the claim. Money well spent! Great service and great protection plan.
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Reviewed in the United States on July 30, 2025
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PAUL MARIA
Whiting, US
★★★★★ 5
Something good you should have
Something you should consider to have they were with you and give you your money back if there’s a problem
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Reviewed in the United States on February 15, 2026

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