Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbd Ahr-h30395

Experience enterprise-grade assurance with Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS, an extended service offering designed to keep your network healthy, secure, and up-to-date. This proactive monitoring solution delivers continuous remote network monitoring, expert technical support, and seamless operational software updates and upgrades for Covered Products. With MonitoringPLUS, you gain real-time visibility into network health, performance, and security issues, all accessed through Extreme Networks’ NetworkControl Center (NCC) — a centralized portal that provides saved configurations, an inventory database, and standardized network reports. The service is purpose-built to minimize downtime, optimize performance, and maximize the efficiency of your IT operations through a 24x7 support model, reliable parts replacement, and rapid problem resolution. Whether you’re safeguarding critical business services or remote offices, MonitoringPLUS offers peace of mind, fast responses, and a clear path to consistent, predictable network outcomes.

• Continuous remote network monitoring with real-time health analysis, problem detection, and correlated event reporting to prevent outages and optimize performance.
• 24x7 access to Extreme Networks NetworkControl Center (NCC) for problem reporting, questions, and hands-on assistance, ensuring you stay informed and in control around the clock.
• Operational Software updates and upgrades included, so your network runs with the latest features, security patches, and compatibility improvements without manual effort.
• Advanced parts replacement and service response designed to minimize downtime, including Next Business Day (NBD) advance parts replacement to boost repair speed and efficiency.
• Email and telephone support are included, delivering multiple channels for rapid problem resolution and expert guidance whenever you need it.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS - Extended Service

• Service duration: 1 year
• Service type: Managed Services MonitoringPLUS (Extended Service)
• Coverage: Remote monitoring of Covered Products with continuous health checks, issue detection, and correlation across devices and services
• Operational Software updates and upgrades: Included to maintain feature parity, security, and compatibility with evolving environments
• Support channels: 24x7 access to NCC via web and telephone, plus email support for issue resolution and guidance
• Alarm and notification framework: Pre-prescribed alarm notifications for events detected through remote monitoring, enabling prompt customer-initiated maintenance or remediation
• Data and reporting: Saved configurations, inventory database, and standardized network reports for transparent health metrics and auditability
• Parts and service delivery: Next Business Day - Advance Parts Replacement for efficient on-site or remote remediation where applicable
• Operational scope: Designed for Covered Products as defined in the service terms, with a clear process for monitoring, updates, and parts management

How to install ExtremeWorks MonitoringPLUS

Because MonitoringPLUS is a managed service, there is no on-site hardware installation required beyond what is already deployed in your network. Activation centers on enrolling your environment in the NetworkControl Center (NCC) and enabling remote telemetry from your Covered Products. A typical activation and setup flow includes confirming eligibility, registering devices, and establishing monitoring and alert preferences. The following steps outline a standard activation path to get MonitoringPLUS up and running quickly and effectively:

• Enroll your account in NetworkControl Center (NCC) and assign the MonitoringPLUS service to the relevant devices and components within your network.
• Ensure outbound connectivity from your devices to NCC, including firewall and routing configurations that permit telemetry, status updates, and alarm notifications.
• Configure monitoring thresholds, alert channels, and notification preferences (email, NCC alerts, and other integrated channels) to align with your operational priorities.
• Review and validate saved configurations, inventory records, and standardized reporting templates to ensure accurate visibility and traceability.
• Monitor the initial activation window (typically the first 24–72 hours) for alarms or anomalies and respond in accordance with established maintenance procedures.

Frequently asked questions

• What is ExtremeWorks Managed Services MonitoringPLUS – Extended Service? It is a 1-year managed service from Extreme Networks that provides continuous remote network monitoring, 24x7 access to the NetworkControl Center, operational software updates and upgrades, proactive parts replacement, and comprehensive support to optimize network health and performance.
• What does MonitoringPLUS include? It includes remote monitoring and correlation of network events, real-time health insights, pre-prescribed alarm notifications, NCC access for problem reporting and assistance, software updates and upgrades, email and telephone support, and Next Business Day advance parts replacement to minimize downtime.
• How long does the service last? The service duration is 1 year from the activation date, with ongoing value through continuous updates, monitoring, and support during that period.
• How do I access support and monitor my network? You can access Extreme Networks NetworkControl Center (NCC) 24x7 via web or phone for monitoring dashboards, alarms, configuration data, and expert assistance. Email support is also available for problem resolution and guidance.
• Is hardware replacement covered? Yes—MonitoringPLUS includes Next Business Day (NBD) advance parts replacement to expedite remediation and reduce downtime, subject to service terms and coverage of the Covered Products.
• What is required to activate MonitoringPLUS? Activation involves enrolling your account in NCC, associating the relevant devices with the service, allowing telemetry from Covered Products, and configuring alert preferences to match your operational needs.