SKU: 55899834959

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty Dl345g10+ Svc

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Description

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty Dl345g10+ SvcHPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention offers an enterprisegrade support experience designed to keep your IT infrastructure resilient and productive. Built for reliability, this extended warranty goes beyond traditional break fix help by delivering proactive guidance, fast access to productspecific specialists, and a robust defective material retention program that minimizes downtime. Whether youre

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention offers an enterprise‑grade support experience designed to keep your IT infrastructure resilient and productive. Built for reliability, this extended warranty goes beyond traditional break/fix help by delivering proactive guidance, fast access to product‑specific specialists, and a robust defective material retention program that minimizes downtime. Whether you’re running critical workloads, managing complex software environments, or supporting a growing data center, Tech Care helps IT teams move forward with confidence, not just react to issues. With 24/7 telephone support, expert online chat, automated incident logging, and a real‑time community forum, you have a comprehensive safety net that aligns with your business priorities and technology roadmap.

  • Comprehensive coverage with defective material retention: This plan combines full hardware and software support under HPE Tech Care with a comprehensive defective material retention service. In practice, that means faster identification, replacement, or repair of defective components, reducing repair cycles and preserving uptime. By addressing defective materials as a defined part of the service, IT teams can plan more accurately and avoid surprise costs, while maintaining system performance and reliability across the fleet.
  • On‑site service and rapid response for mission‑critical environments: The offering prioritizes on‑site service delivery where it matters most, ensuring that hardware issues impacting production can be resolved quickly. With Next Business Day parts and labor, you get timely completion of service requests, minimized downtime, and greater operational predictability. This combination helps organizations maintain high availability for essential applications, databases, and virtualization workloads, so your teams stay productive even when hardware faults occur.
  • Proactive support with access to product‑specific experts: HPE Tech Care goes beyond reactive troubleshooting by enabling direct access to specialists who understand the nuances of your hardware and software. You’ll receive general technical guidance to optimize operations, reduce risk, and uncover efficiencies you might not discover through reactive support alone. The service is designed to help customers not only fix issues but continually improve the way they manage and operate their IT landscape.
  • Multi‑channel convenience and real‑time collaboration: Support is accessible through multiple channels designed to fit busy IT schedules. Telephone support is available 24/7 to log incidents, while expert online chat provides rapid answers to technical questions. In addition, HPE moderated forums offer defined response times and an active community for peer insights. Automated incident logging helps managers track case status and ensures transparency across the service lifecycle, from initial logging to final resolution.
  • Long‑term value with a three‑year service lifecycle: With a 3‑year duration, this plan aligns with typical hardware refresh cycles and software maintenance timelines. The extended coverage provides ongoing protection, reduces risk of unexpected expenses, and helps IT leaders budget more effectively. By combining durable warranty protection with proactive guidance, the service supports sustained productivity and smoother technology evolution over an extended period.

Technical Details of HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Warranty - 3 Year - Warranty Dl345g10+ Svc

  • Warranty duration: 3 years of service coverage, designed to protect hardware and software assets throughout a typical asset lifecycle and in line with technology refresh planning.
  • Coverage scope: HPE hardware and software products under the Tech Care umbrella, including access to product‑specific specialists and general technical guidance to address a broad range of operational needs.
  • Defective material retention: Comprehensive defective material retention as a core component of the service, enabling faster replacement or remediation of faulty components and reducing downtime associated with material defects.
  • On‑site service and speed of repair: On‑site service location support with Next Business Day parts and labor for timely completion and heightened usability of critical systems.
  • Response and access channels: 24/7 telephone logging of incidents, expert online chat for quick technical questions, moderated forums with defined response times, and automated incident logging to streamline case management.
  • Support personnel: Access to product‑specific specialists who understand the intricacies of your environment, complemented by general technical guidance aimed at optimizing efficiency and reducing operational risk.
  • Service delivery model: A combination of remote guidance, rapid incident handling, and on‑site visits as required by the service level and the nature of the issue, designed to minimize downtime and maximize system availability.
  • Proactive features: Proactive problem detection, health checks, and guidance to help prevent incidents before they impact business operations, along with ongoing recommendations tailored to your hardware and software stack.
  • Incident management: Automated logging, real‑time status updates, and structured escalation paths to ensure timely resolution and visibility for IT leadership and stakeholders.

how to install HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Warranty - 3 Year

  • Step 1 — Verify eligibility and purchase: Confirm that your organization is enrolled or eligible for HPE Pointnext Tech Care Basic Service and complete the purchase through your HPE account or authorized reseller. Ensure you have the correct product identifiers (model, serial/SKU) ready for activation.
  • Step 2 — Gather device information: Compile the necessary device details, including the hardware model, serial numbers, software versions, and the location that will receive service visits. Accurate data helps route incidents efficiently and ensures the correct support level for your assets.
  • Step 3 — Activate the service: Activate the Tech Care plan in the HPE Customer Portal or through your procurement channel. Associate the service with the appropriate assets and designate a primary contact who will coordinate service requests and approvals.
  • Step 4 — Schedule service delivery: Establish preferred service modalities (remote diagnostics, on‑site visits, or a mix) and set up escalation contacts. Arrange your on‑site service windows to align with production schedules and maintenance windows, ensuring minimal disruption during critical periods.
  • Step 5 — Use support channels and monitor health: Start logging incidents via the 24/7 telephone line or online chat as needed. Regularly monitor health checks and leverage proactive guidance and health recommendations to keep the environment optimized. Retain your service records for audits and future planning, and renew or adjust coverage as your assets evolve.

Frequently asked questions

  • Q: What does HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention include?

    A: This service combines hardware and software coverage under HPE Tech Care with a defective material retention program. It provides 24/7 telephone access, expert online chat, forums with defined response times, automated incident logging, on‑site support when needed, and Next Business Day parts and labor to minimize downtime. It also includes access to product‑specific specialists and general technical guidance to help optimize your environment.

  • Q: How long is the warranty period?

    A: The service is structured as a 3‑year extended coverage period, designed to align with typical asset lifecycles and refresh cycles for many HPE devices and software deployments.

  • Q: Is on‑site service included?

    A: Yes. On‑site service is part of the plan, with Next Business Day parts and labor to support rapid repair or replacement and to minimize downtime for critical systems.

  • Q: How quickly are issues addressed?

    A: Response times are determined by the service level and the nature of the issue. The plan emphasizes fast, predictable response through multiple channels, including 24/7 telephone access, online chat, and automated incident logging, with Next Business Day parts and labor to expedite resolution.

  • Q: How do I contact HPE Tech Care for support?

    A: You can log incidents via the 24/7 telephone line, initiate expert online chat for technical questions, or post inquiries in HPE moderated forums. Automated incident logging helps you track case status in real time, and product‑specific specialists are available to provide targeted guidance and troubleshooting.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 55899834959

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carolyn
Houston, US
★★★★★ 5
Sensitive skin
Such a good product. I use after micro needling when skin is sensitive. Also a great product to use as a barrier serum when starting tretinoin cream.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 24, 2026
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Verified Purchase
Lindsay
Birmingham, US
★★★★★ 5
Saved my skin during an eczema flare up
This saved my skin! I had an eczema flare on my face, and my usual products weren’t working. A friend recommended the Avene brand and within 3 days of using this rescue barrier serum, my flare was almost completely gone! This saved my face!
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Reviewed in the United States on April 11, 2026
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Verified Purchase
B Helton
Grantham, US
★★★★★ 1
PLEASE REVIEW — FORMULA CHANGED!!!
I wish I would’ve posted a review PRIOR to the formula changing but just know that I LOVED this serum. I’ve struggled with hormonal acne (PCOS) and eczema for as long as I can remember. Finally, last summer my dermatologist put me on (3) different RX including Spironolactone and Accutane. I was so tired so I stopped everything except for CeraVe cleanser, retinol (Tretinoin) and CeraVe healing ointment. My made up skin routine was working until I used too much Tretinoin and burned my face. I had read great reviews about this product so I thought, I might as well try it — and IT WORKED! I’ve been using this product for almost a year and I loved it. However, 3 weeks ago when I ordered it, I noticed the bottle had a green tint. I could tell after one use that the feel of the serum was different, more watery, not as thick as it used to be. The smell was also different. Still, I kept using it for nearly 2 weeks and I experienced 2 breakouts! Sure enough, I stopped the product and within a few days, my skin was back to normal. I am very upset because as someone who has extremely sensitive skin, this worked but unfortunately, the new formula isn’t for me.
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Reviewed in the United States on May 14, 2026
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Verified Purchase
nicolehedge
Grantham, US
★★★★★ 5
Miracle cream
Size: 13.5 Ounce (Pack of 1)
I have been having crazy acne due to a severe reaction to salicylic acid, among other things. My face was incredibly inflamed, itchy, sensitive, red and painful. My dermatologist started me on an oral antibiotic and a clindamycin/benzoyl peroxide topical. The topical was still drying me out quite a bit so I got this lotion and it's literally a miracle cream. My skin is hydrated, no itchy or stinging and the redness has gone down so much. It's also helping my open sores to heal more quickly. Yes, it's a combination of all 3 products working together but I can definitely see and feel the cream repairing my skin barrier. I will be starting on accutane after a month of antibiotics and will continue to use this balm to keep me from drying up like a prune.
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Reviewed in the United States on May 6, 2026
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M. Prieto
Waukegan, US
★★★★★ 5
Works amazing! My eczema is clearing up on my face!
Size: 13.5 Ounce (Pack of 1)
I've been struggling with eczema all of my life and I'm insanely sensitive to all sorts of creams. I've tried just about everything you could find. Colloidal oatmeal ones...to hypo allergenic creams in high end stores. I react to goat's milk and even ones with no fragrance. Well, for the first time ever, I found a cream that seems to be doing the trick. I'm on meds to help with the eczema, but the issue was the eye area, upper forehead [between eyebrows], and right under the nose and around the lips. I'd always get this redness and it didn't matter what creams I used. I recently switched to a Clinique soap [more like a moisturizer that comes out of a bottle] for my face, but it still wasn't getting better. It helped, but the redness wasn't going away! I read online about this cream. I don't use a ton. I put literally a drop under each eye and gently tap it into the area. I also just dab a tiny amount on any other red spot. I'm primarily using this for areas where the redness won't go away. Well, three days after starting this my skin is FINALLY healing around my eyes and in the other zones. My mom even noticed! I can tell you, this is a THICK cream. It's too heavy to slather all over your face. Use it to target areas and use a lighter moisturizer [Aveeno has a sensitive face cream that's new and works]. This cream will help the skin heal [all those annoying patches and redness]. It's worth the money. I suspect it's going to take me ages to finish this bottle off. But, it just is so nice to see my face and not have some sort of weird raccoon look. FYI - I do have some patches on my legs which I glob it on and it's helping that heal too. If you need a good hydrating cream that helps protect the skin and helps it get over that bump where it's irritated, this may work for you. Oh, it has absolutely no scent - none. That was a nice surprise. It's designed for sensitive skin. Initially, I was worried about the cost, but now that my eczema is healing up, it's worth every penny. This worked better than all those steroids and hydrocortisone my docs kept giving me. I was so stressed over the wrinkles under my eyes and for once, it's looking nice. :)
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Reviewed in the United States on January 24, 2023

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