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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty Dmr Pldl365gen+ SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an essential operational support service designed to enhance the performance and reliability of HPE hardware and software products post warranty. This comprehensive service focuses on reducing risks and ensuring seamless business operations, allowing IT teams to innovate and improve efficiency rather than merely react to issues as they arise. Proactive Support: HPE Tech Care Service
The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential operational support service designed to enhance the performance and reliability of HPE hardware and software products post-warranty. This comprehensive service focuses on reducing risks and ensuring seamless business operations, allowing IT teams to innovate and improve efficiency rather than merely react to issues as they arise.
- Proactive Support: HPE Tech Care Service empowers IT teams by providing proactive technical guidance, helping them to identify and implement better ways to manage and utilize their technology.
- Direct Access to Specialists: Customers receive direct access to product-specific specialists who offer expert advice and solutions tailored to their unique operational needs.
- Multiple Support Channels: Enjoy flexible support options, including telephone support, real-time chat, automated incident logging, and HPE moderated forums with defined response times for efficient issue resolution.
- Defective Media Retention: The service includes a defective media retention feature that allows customers to keep faulty parts, providing peace of mind and enhancing operational reliability.
- Quick Response Times: With Next Business Day parts and labor service response, you can limit downtime and maintain productivity with maximum reliability.
Technical Details of the Product
- Service Type: Operational Support Service
- Service Duration: 2 Years
- Support Channels: Telephone, real-time chat, automated incident logging, HPE moderated forums
- Response Time: Next Business Day for parts and labor
- Defective Media Retention: Included in the service package
How to Install
Installation of the HPE Pointnext Tech Care Basic service is straightforward. Follow these simple steps:
- Contact your HPE sales representative or authorized partner to purchase the service.
- Provide necessary information about your current HPE hardware and software products.
- Upon purchase, you will receive a confirmation email with details on how to access your support services.
- Familiarize yourself with the support channels available to you, including the real-time chat and telephone support.
- For defect management, ensure you know the procedure for reporting issues and retaining defective media.
Frequently Asked Questions
1. What is HPE Pointnext Tech Care Basic?
HPE Pointnext Tech Care Basic is an operational support service that provides technical guidance, direct access to specialists, and various support channels to enhance the efficiency and reliability of your HPE hardware and software products after the warranty period.
2. How does the defective media retention feature work?
The defective media retention feature allows customers to keep faulty disks or storage media that have been identified as defective. This provides peace of mind and ensures that sensitive data is properly managed.
3. What is the expected response time for support?
HPE Pointnext Tech Care Basic includes a Next Business Day response time for parts and labor, which minimizes downtime and helps maintain operational efficiency.
4. Can I access support through multiple channels?
Yes, customers can access support through various channels, including telephone, real-time chat, automated incident logging, and moderated forums to ensure prompt and effective assistance.
5. How long does the service last?
The HPE Pointnext Tech Care Basic service lasts for 2 years, providing reliable support throughout this period.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 28 reviews
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Product Reviews
★★★★★ 5
Made a big improvement in cabin noise—highly recommend
Model: SLH20025
Siless Hybrid made a huge difference in reducing noise in the floor of my truck cabin. In some areas, there was basically just bare sheet metal between the inside and outside, so adding this really helped the truck feel more solid and noticeably quieter on the road.
I used Kilmat on the doors, and honestly I wish I had used Siless Hybrid there too, but it was too late by the time I realized the difference. This material is very sticky, easy to cut, and simple to apply, which made the install pretty smooth.
Just a heads-up: the tacky side gets messy and will bond to clothing really easily, so be careful during installation. Overall, I’d definitely buy it again—great product with real results.
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Reviewed in the United States on December 2, 2025
★★★★★ 5
Very good product at a fair price
Model: SLH20025
Very good sound deadener and heat shield, it is a bit sticky to work with, but easy to shape and cut
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Reviewed in the United States on April 19, 2026
★★★★★ 5
I wish I had Siless 20 years ago!!!
Model: SLH20025, Model: SLH20025
I have installed all kinds of insulation in vehicles over many years. I only needed to purchase 2 boxes to complete the entire interior siding of my 2025 chevy express, what a great value! I wanted to insulate my locksmith van for sound and heat. The sound reduction virtually eliminated the road noise. These panels also look amazing. It got up to 110F in the sun with the doors closed. After adding Siless insulation the temperature maxed out at 97F. That is a massive difference. Plus, I didn't even finish with the roof before testing. Siless Hybrid 3in1 was extremely easy to cut and adhere onto metal panels. I'm impressed with the quality of the individual panels and the adhesive is not toxic smelling compared to some others. My favorite thing about these panels is you can actually take them off and readjust them before they finally stick and they do not leave any black residue behind when you pull them up to adjust them. All I needed was a heat gun, knife and a roller to complete this job. The size of each panel is perfect, you can handle them with ease. I probably won't need your product again for a while, but when I do I will definitely be back.
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Reviewed in the United States on September 21, 2025
★★★★★ 5
Works well and is easy to install.
Model: SLH20025, Model: SLH20025
I was sound and heat insulating a generator bay in my class A RV so I did three tests before and during material application: I did a sound level test to see how effective the material was for my application, a "stickiness" test, and a flammability test. This was indoors on a dry 78°F day. From beginning to end, the entire process, including testing, took 5 hours to install 25 sqft or material in a very complex area. One hour for cleaning, 3 hours for installation, and 1 hour for test setup and testing.
Using a sound meter, I took before and after readings and determined that I reduced the sound level by 2.2 db (40% energy decrease) with a noticeable decrease in sound and frequency. The generator bay is located under the master bedroom in the aft portion of the coach. The sound went from a rattling, vibrating generator noise to a more tolerable low level rumble.
The material was easy to apply. I did some testing prior to application and determined that surface preparation is key. I cleaned my painted metal surface and then degreased with acetone and the material stuck well. Be careful and purposeful when you apply the material because once it was stuck to the metal, it was quite difficult to remove or reposition.
Since it was going to be installed into a gasoline powered generator bay located under our sleeping quarters, I did some flame testing to determine the level of risk. Although not highly flammable after installation, my testing revealed that the PE used will catch on fire under certain circumstances. In order to reduce the risk, I used aluminized duct tape to ensure that all the edges were sealed and the PE was not exposed to direct flame in the event of a fire. I also decided to install an automatic fire extinguisher as an added precaution. In all fairness there should be one installed in the generator bay anyway.
All in all, I am very satisfied with the product and the results. I have recommended this product to my other RV owner friends.
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Reviewed in the United States on April 13, 2025
★★★★★ 5
Great product. Best value i could find
Model: SLH20025
I'm using talk to text, so forgive any grammatical and spelling errors.
I ordered this product after doing a bit of research on sound dampening materials. I had been doing car stereo for quite some time since my teens. Itook a break for 20 years or so. I'm now 40 and back in the day there was dynamat. And that was about it. as irecently bought a new 2017 F350 crew cab. I wanted to put in a new stereo system and being that it was my dream truck. I was going to put in my dream stereo. But before I could do that, I needed to start with the sound deadening. I looked into today's leading product and found a company called resonx. Had taken their place as king of the hill in sound deadly. I researched their products and found the materials they were built from and Silas was the closest match at the best price I used Silas Max. First, then Silas 3 and 1 hybrid over that on all exterior panels. Then, on the interior panels. I used the 3 and 1 hybrid . on the floor I used Silas Max. Then, the 3 and 1 hybrid, then Silas liner over that the car is incredibly quiet . As far as sound dampening and deadening, it works very well for the money really can't beat it. Do your homework no How and where to apply it? And you really can't go wrong or about $400. I did. What would have cost me easily? Two thousand in other brands highly recommend the product prep work.Is everything do your homework?Do it right and you will be happy with this stuff
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Reviewed in the United States on May 6, 2026