Fortinet FortiCare Essential Support - Extended Service (Renewal) - 5 Year - Service

Protect your Fortinet security infrastructure with Fortinet FortiCare Essential Support - Extended Service (Renewal) for 5 years. This renewal ensures ongoing protection, predictable budgeting, and rapid support so your network and endpoints stay secure with minimal downtime. Designed for organizations that rely on Fortinet’s proven security technologies, this service delivers reliable hardware replacement through Service Depot, continued access to Fortinet experts, and a streamlined renewal experience that keeps your security posture strong year after year.

• 5-Year Renewal Coverage: Extend your Fortinet support window with FortiCare Essential Support, providing continued access to Fortinet experts and critical resources for a full five years. This extended coverage is designed to keep your deployments aligned with evolving security needs and compliance requirements.
• Fast, Reliable Service Depot with Exchange: When hardware issues arise, the service depot and exchange process enables rapid replacements to minimize downtime. Fortinet’s logistics network is structured to keep your business operations flowing and your security stack protected during unexpected outages.
• Predictable Total Cost of Ownership: Lock in a clear renewal price and avoid surprising maintenance costs. This clarity helps IT teams forecast budgets, manage procurement, and plan long-term security investments with confidence.
• Priority Technical Support and Escalation: Enjoy expedited access to Fortinet engineers and escalation channels. Quick access to skilled professionals helps resolve complex security incidents faster and reduces the time to restore normal operations.
• Hassle-Free Renewal Experience: A straightforward renewal workflow, clear service terms, and seamless entitlement transfers simplify administration. This minimizes administrative overhead and keeps your security operations continuously aligned with Fortinet’s best practices.

Technical Details of Fortinet FortiCare Essential Support - Extended Service (Renewal) - 5 Year - Service

• Coverage Type: Essential Support - Extended Service (Renewal)
• Duration: 5 Years
• Service Delivery Model: Service Depot with Exchange
• Replacement Service: Included to handle hardware mishaps and reduce downtime
• Support Access: Includes Fortinet technical support and service resources as part of the entitlement

How to install Fortinet FortiCare Essential Support - Extended Service (Renewal)

Activation of the renewal is generally attached to your existing Fortinet device portfolio through your Fortinet account or the authorized partner who manages your procurement. Typical steps include verifying renewal eligibility, gathering device serial numbers or service tag information, and submitting the renewal request through the Fortinet portal or your partner’s systems. Once the renewal is processed, the entitlement is activated against your current devices, ensuring service coverage begins on the specified renewal date. There is no on-site installation required for the renewal itself; this is an entitlement that attaches to your Fortinet devices, enabling service depot exchanges and ongoing support as outlined in the terms. If a hardware issue occurs, follow the standard RMA process to initiate a replacement through Fortinet’s Service Depot network, and your devices will be serviced according to the contracted service level.

Frequently asked questions

• What does Fortinet FortiCare Essential Support - Extended Service (Renewal) include? It extends your existing FortiCare Essential Support for five years, with continued access to Fortinet technical support and the service depot replacement capability to handle hardware mishaps, all designed to help maintain uptime and operational resilience.
• How long does the renewal last? The renewal period is five years from the start date of the renewed entitlement, providing long-term stability for budgeting and planning.
• What is Service Depot and Exchange? Service Depot is Fortinet’s process for exchanging hardware components or devices to minimize downtime. Exchange means you receive a replacement part or unit through Fortinet’s depot network, helping you restore functionality quickly.
• Do I need to install or configure anything after renewing? No special on-site installation is required for the renewal itself. Activation is handled through your Fortinet account or your partner, and the service entitlement applies to your existing devices. If a replacement is needed, follow the standard RMA procedures for depot exchanges.
• How do I renew Fortinet FortiCare Essential Support? Renewal is typically completed via your Fortinet account or through your authorized Fortinet partner. You will receive confirmation of eligibility, pricing, and renewal terms, after which the renewal becomes active on the designated renewal date.