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Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responsepls Nbd Ahr-16176Experience the ultimate in network reliability and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan offers comprehensive support for one year, enabling businesses to focus on their core operations while leaving network management to the experts. With proactive monitoring, swift incident resolution, and expert technical support, your network infrastructure is in safe hands. Proactive Network
Experience the ultimate in network reliability and peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan offers comprehensive support for one year, enabling businesses to focus on their core operations while leaving network management to the experts. With proactive monitoring, swift incident resolution, and expert technical support, your network infrastructure is in safe hands.
- Proactive Network Monitoring: Benefit from continuous remote monitoring of your network, allowing our dedicated team to identify potential issues before they escalate into significant disruptions.
- Incident and Problem Management: Our robust incident response protocols ensure any network incidents are addressed quickly and efficiently, minimizing downtime and maintaining seamless operations.
- Technical Support and Software Updates: Access expert technical support and stay up-to-date with the latest operational software updates, ensuring your network is fortified with the most current features and security measures.
- Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service in case of hardware failure, keeping your network operational and efficient.
- Dedicated Account Management: Every customer receives a dedicated managed services account manager who conducts scheduled review sessions, ensuring your unique network requirements are met.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR Support
- Features: Email support, proactive monitoring, incident management
- Parts Replacement: Next Business Day service response
- Access: Extreme Networks Managed Services Gateway for real-time network insights
How to Install
Getting started with Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple:
- Contact your Extreme Networks representative to purchase the service package.
- Provide the necessary information about your network infrastructure for initial setup and assessment.
- Gain access to the Extreme Networks Managed Services Gateway, where you can monitor real-time network health and performance metrics.
- Schedule your first review session with your dedicated account manager to establish service expectations and goals.
- Enjoy enhanced network performance and peace of mind knowing expert support is just an email away.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous network monitoring, incident management, software updates, and advanced parts replacement.
- How does the Next Business Day parts replacement work? In case of hardware failure, simply notify your account manager, and we will ensure that replacement parts are delivered by the next business day.
- Can I upgrade my service plan? Yes, service plans can be adjusted according to your evolving business needs. Consult with your managed services account manager for options.
- What support options are available? You can access email support for any mishaps or inquiries. Our team is ready to assist you with any network-related challenges.
- Is training provided for using the Managed Services Gateway? Yes, our team will guide you through the features of the Managed Services Gateway during your initial setup and ongoing review sessions.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 7 reviews
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Product Reviews
★★★★★ 5
Great job by Asurion!
Asurion handled my claim quickly and efficiently. My return was picked up by UPS and an Amazon gift card for the full amount was received as promised. Very happy with the process.
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Reviewed in the United States on April 17, 2026
★★★★★ 1
Make sure you read the terms and conditions and don't let them off the hook
Asurion is counting on the fact that you don't know how to read. They made the claim process aggravating and as difficult as possible. I CAN read and had to review the terms and conditions with them on the phone and threaten to involve an attorney before they would honor the coverage. They tried to say my product was not portable, when the word "portable" is literally in the name of the product. Then they tried to say the the accidental drop was not covered, but it clearly states in the terms and conditions that an accidental drop and a cracked screen is a covered event. I buy the coverage almost every time I am offered it, but I will be rethinking that going forward and Amazon should consider finding a different company to issue the protection plans for their products because I fear this is the beginning of a lot of complaints. I have filed a claim in the past and it was very straightforward and easy, but they must have a new company managing the plans now, because it was anything but easy. If I was an older person who was not tech savy, or who just took someone's word at face value, I would be out the cost of my item and the protection plan. BUYER BEWARE
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Reviewed in the United States on August 20, 2025
★★★★★ 5
Refunded money quickly
Good service
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Reviewed in the United States on May 3, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026