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HPE Foundation Care Software Support - 5 Year - Service rcp Cp500 VmxfersvcHPE Foundation Care Software Support offers a unified, proactive approach to maintaining your IT infrastructure by pairing robust hardware support with comprehensive software services. This 5 year service is designed to maximize uptime, optimize performance, and reduce total cost of ownership by delivering reliable access to Hewlett Packard Enterprises (HPE) expert resources. With remote diagnostics, rapid escalation, and coordinated support for both
HPE Foundation Care Software Support offers a unified, proactive approach to maintaining your IT infrastructure by pairing robust hardware support with comprehensive software services. This 5-year service is designed to maximize uptime, optimize performance, and reduce total cost of ownership by delivering reliable access to Hewlett Packard Enterprise’s (HPE) expert resources. With remote diagnostics, rapid escalation, and coordinated support for both HPE and select third-party products, Foundation Care helps your IT team resolve issues faster, minimize downtime, and keep your systems running smoothly through predictable coverage and timely software updates. This service is crafted to grow with your environment, providing scalable assistance across hardware and software components so your organization can focus on core operations rather than maintenance concerns.
- Comprehensive hardware and software coverage: HPE Foundation Care delivers remote diagnosis for hardware issues and, when needed, on-site hardware repairs to resolve problems efficiently. For software, the program extends remote technical support, access to updates and patches, and, where eligible, Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring a coordinated response across both hardware and software layers.
- Rapid response and support channels: Benefit from a minimum 2-hour phone support response time, designed to align with business needs and ensure reliable access to skilled engineers when incidents occur. Email support is included to provide additional channels for problem reporting, ticket tracking, and status updates, helping your team stay informed throughout the resolution process.
- 5-year service duration for long-term stability: With a five-year coverage window, your organization gains predictable budgeting and uninterrupted support as your infrastructure evolves. This extended term helps you maintain service levels, coordinate upgrades, and plan capacity without the disruption of frequent renewals, contributing to a stable IT environment.
- Updates, patches, and third-party software support: For software covered under Foundation Care, HPE offers remote access to technical support and software updates. Updates for selected HPE-supported third-party software products are included as they become available from the original software manufacturer, helping you stay current without separate maintenance contracts.
- Collaborative and proactive maintenance approach: The service emphasizes proactive health checks and collaborative management, enabling more efficient escalation paths and smoother communication between your IT team and HPE experts. This collaborative model helps resolve complex issues faster and contributes to ongoing system availability and reliability.
Technical Details of HPE Foundation Care Software Support - 5 Year
Technical details for this product are typically derived from the specifications section of the corresponding SKU or UPC in the official catalog. Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference.
How to Install HPE Foundation Care Software Support
- Verify eligibility and prepare documentation: Confirm that your hardware and software products are eligible for HPE Foundation Care and gather necessary identifiers, such as service tags, SKUs, or model numbers. Prepare your company contact details, billing information, and any existing support contracts to streamline activation.
- Initiate service activation with HPE: Contact HPE sales or customer support to initiate the Foundation Care enrollment. Provide the hardware and software inventory, including the 5-year coverage requirement, to ensure accurate scope and pricing. If you are upgrading from a prior support plan, specify the transition timeline and any ongoing services.
- Define coverage scope and service levels: Work with an HPE representative to determine the exact hardware and software components included, select response targets, and confirm whether Basic Software Support and Collaborative Call Management will apply to eligible non-HPE software. Establish preferred communication channels (phone, email) and on-site needs if applicable.
- Plan implementation and activation: Schedule the activation date and confirm access credentials for HPE’s support portal. Ensure your IT team is prepared to share diagnostic information, remote access requirements (where applicable), and escalation contacts to accelerate incident handling.
- Test and validate service readiness: After activation, verify that the service is tracking incidents properly, and perform a test issue or simulated event to confirm that remote diagnostics, software updates, and access to patches function as expected. Document the process for ongoing internal reference and training.
Frequently asked questions
- What does HPE Foundation Care Software Support include? It combines hardware and software support to increase system availability. Hardware benefits include remote diagnosis and on-site repair when needed, while software benefits encompass remote technical support, access to updates and patches, and, for eligible cases, Basic Software Support and Collaborative Call Management for selected non-HPE software. Updates for selected third-party software are provided as they are released by the original manufacturers. Email and phone support are included to ensure rapid communication and problem resolution.
- How long does the service last? The service is available for a full 5-year term, providing long-term coverage intended to stabilize maintenance costs and ensure consistent support across your IT environment.
- Does it cover third-party software? Yes, for eligible non-HPE software, the service may include Collaborative Call Management and access to software updates and patches as they become available from the software vendor. Basic Software Support may also be included for certain non-HPE software depending on eligibility and product coverage.
- What are the response times? The service includes a 2-hour phone support response time to address urgent issues promptly, with remote diagnostics and escalation as needed. On-site hardware repair is available if remote resolution cannot restore service.
- Is email support included? Yes, email support is included to help you report problems, request information, and receive status updates, complementing the real-time phone support and remote diagnostics.
- Can this service be used for multiple devices? Foundation Care coverage is designed to apply to eligible HPE hardware products and, for software, eligible HPE-supported products as described in the terms. The exact number of devices covered and the scope of software included will depend on the contractual agreement and fulfillment of eligibility criteria.
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4.3 ★★★★★
Based on 26 reviews
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Product Reviews
★★★★★ 3
3.5 stars, A little boring to say the least.
Format: Kindle
Wow so I'm not sure where to begin on this one. This was a very different take on the legend of Arthur and Excalibur. This is told from the point of view of Morgan the sister of Arthur. Honestly the first 50% of this book is world building and character building which unfortunately was super boring for me. Morgan to me was a female MC that had a hard time in believing in herself. Sometimes taking too long to understand exactly what was going on around her. Draven was also a different male MC, like I couldn't put my finger on him and what he was all about. It was not until the last 10% of the book did we get some answers on the mystery that is Draven. The other 50% of the book centered around this big journey with everyone having a different motive. We see a spark of magic around this time that had me excited but then we never expanded upon that and what it could mean for the female MC. I feel like I want to read the second book just to see where this goes, but the spice was probably a 2 out of 5. Side characters are ok, Lancelet was fun but I almost felt like I wanted more.
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Reviewed in the United States on September 13, 2023
★★★★★ 5
A bewitching retelling of Arthurian legend!
Format: Kindle
In a land where the Fae have nearly become only a legend and those who still posses even a morsel of the blood are few and far between, Morgan finds herself cast aside by most of society due to her rumored half-Fae lineage, including her brother, King Arthur. With the kingdom at the brink of war, Arthur entrusts her with a quest to retrieve a Fae weapon of legendary power: the sword of Perun, Excalibur. Accompanied by men she loathes, Captain Kairos Draven and Ragnar Whitehorn, she embarks on her long and unbeknownst perilous journey, only to find that things she once believed to be myth are in fact very real. With devastating twists, omitted truths, witty banter and fierce action, Queen of Roses leaves you begging to know more about the secrets of Aercanum!
Wow, wow, wow! Going into this story, I did not realize that it was going to be a retelling of Arthurian legend, especially not one with a fantastical twist! The unique spin almost gave me The Witcher vibes and I think adding Fae into the mix was quite interesting. I knew the basics of the legend but after reading this book, it has piqued my interest and makes me want to learn more about it. My attention was snatched as soon as I finished the prologue and I knew that I was going to devour this story. I truly enjoyed the gender swaps and even how Arthur was portrayed as villainous. Morgan’s past and even her parts of her present is absolutely heartbreaking, and I felt for her at times. I can only recall one other book that made me hate characters the way I despised Florian and Arthur, leaving me with my blood boiling and feeling disgusted. Even after finishing the book, Draven is still a mystery to me and I cannot figure out how to feel about him. I guess they just means that the author did an excellent job at conveying each character’s persona! The rich world building and imagery made it easy for me to visualize the places that the group visited along their journey. I am truly engulfed in this story and I cannot wait to see wait fate awaits Morgan and how the Fae will be even more incorporated in the next book!.
I received a free copy of this book and am voluntarily leaving a review.
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Reviewed in the United States on August 11, 2023
★★★★★ 4
Enchanting
Format: Kindle
"Queen of Roses" by Briar Boleyn is a delightful and refreshing reimagining of the classic tale of King Arthur, with a captivating twist that places the spotlight on Morgan, a character who has often been overshadowed in traditional retellings. Boleyn's creative decision to shift the narrative perspective to Morgan breathes new life into the story, offering readers an intriguing and compelling look at the Arthurian world from an entirely different angle.
One of the most commendable aspects of this book is its incorporation of Fae elements, which adds an enchanting layer of magic and mystery to the already familiar Arthurian setting. Boleyn skillfully weaves the world of the Fae into the narrative, creating a captivating backdrop against which the events of the story unfold. This addition not only adds depth to the world-building but also provides ample opportunities for twists and turns that keep readers thoroughly engrossed.
However, while the book boasts numerous strengths, it does have one noticeable flaw: the characterization of Morgan. While it is reasonable to create a flawed and complex protagonist, it appears that at times, Morgan's character becomes overly difficult and hard to relate to. Her persistently negative perception of one of the main male characters, who is a potential love interest, despite his efforts to support and assist her, may come across as somewhat irrational and could test the patience of some readers. Striking a balance between a strong, independent character and one who can recognize genuine support and affection could have enhanced the overall reader experience.
Nonetheless, the allure of "Queen of Roses" lies in its innovative approach to the Arthurian legend and its skillful blending of fantasy elements into a familiar narrative. Boleyn's evocative prose draws readers into a world where magic, destiny, and fate entwine, leaving us eager to uncover the mysteries that unfold within the pages.
I received a free copy of this book via Booksprout and am voluntarily leaving a review.
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Reviewed in the United States on July 28, 2023
★★★★★ 5
An action-packed dark romantasy
Format: Kindle
I loved this book! Queen of Roses is an Arthurian-inspired dark romantasy that is the first book in the Blood of Fae series. The story follows Morgan, the princess of Camelot who is rumored to be part fae. Fueled by prejudiced hatred and a mistrust of fae blood, Morgan’s abusive father strips her of her birthright and hands it to her half-brother, Arthur. Instead of becoming queen, Morgan is commanded to join the temple of the goddesses when she comes of age.
However, Arthur turns into a psychopathic, power-hungry, fae-hating king as he ages. He develops malevolent plans and commands Morgan to find an ancient weapon with legendary power. Although Morgan is wary of Arthur’s intentions, she embraces the opportunity to go on a journey and potentially change her fate.
The story picks up from there and we follow Morgan on her quest to find the ancient relic. It’s full of high stakes adventure, mystery, tension, banter, forced proximity, hidden magic, self discovery, and betrayal. This first installment of the series intricately develops the world building and character development. There’s little romance in this book, but it is evident that it is a slow burn that will continue to develop throughout the remainder of the series.
Overall, I loved the world building, the epic fantasy, Morgan’s journey of self discovery, and all of the twists and turns that set the stage for the future installments. I can’t wait to see what happens next!
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Reviewed in the United States on April 7, 2024
★★★★★ 4
Arthurian Fae Quest…say less.
Format: Kindle
A fae centered Arthurian tale unlike any I’ve read so far. The author did a great job at descriptive world building, with scenes easily playing out in my minds eye. There was plenty of action, suspense, and even a touch of horror. An enemies to lovers, slow burn romance, a quest, with plot twist and turns aplenty. There was a love triangle, which I’m not usually a fan of but, it played out well in this story line. The FMC, Morgan Pendragon, was so blatantly naïve, yet I typically expect as much in a ‘book one’ of a series, especially one that features a fairly sheltered princess. I was happy to read that in spite of this, she still showed a strong sense of morals, fire, and spine. Now our MMC? Kairos Draven, aka Void’s Edge. Oh, how I’m a sucker for a smoking’ hot grumpy warrior alpha with a witty mouth, and a strong sense of “touch her and die” attitude, so you know who held all my cards. That ending? Just made me swoon all the harder. Now add a battlecat that rivals the size of a horse…and well Ms. Briar Boleyn you have well and truly stolen my heart. I’m excited to see where the story goes from here, and follow along to see more of the characters growth. I went into this story fairly blind, and I think I enjoyed it all the more because of it.
Once the story got going, it had me in an absolute chokehold and it was difficult to put down.
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Reviewed in the United States on May 12, 2024