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Description
HPE Foundation Care with CDMR - Post Warranty - 1 Year - WarrantyPrepare your IT environment for maximum uptime with HPE Foundation Care with CDMR. This Post Warranty, 1 year service extends comprehensive hardware and software support beyond the standard warranty window, giving you seasoned HPE engineers, reliable remote diagnostics, and on site repairs when needed. Whether youre protecting mission critical servers, storage, or network devices, this service is designed to reduce downtime, accelerate issue
Prepare your IT environment for maximum uptime with HPE Foundation Care with CDMR. This Post-Warranty, 1-year service extends comprehensive hardware and software support beyond the standard warranty window, giving you seasoned HPE engineers, reliable remote diagnostics, and on-site repairs when needed. Whether you’re protecting mission-critical servers, storage, or network devices, this service is designed to reduce downtime, accelerate issue resolution, and keep your workloads running smoothly. The Foundation Care program also includes access to software updates, patches, and documentation, ensuring your environment stays current with the latest fixes and best practices. With a range of service levels to choose from and flexible coverage for eligible third-party software, HPE Foundation Care with CDMR is built to align with your operational needs and budget.
- Comprehensive hardware and software coverage: remote diagnosis, proactive monitoring, and on-site hardware repair when required to restore service quickly.
- Flexible service levels: choose from Next Business Day (NBD) 1-year service, 24x7 coverage, or Collaborative Tech Response (CTR) options to match your business hours and urgency—delivering dependable support whenever you need it.
- Software support and updates: for eligible software, receive remote technical support and access to essential software updates and patches, keeping systems secure and compatible with the latest releases.
- Collaborative and knowledge-enabled: electronic access to product and support information, plus Collaborative Call Management for selected non-HPE software, ensuring coordinated, efficient problem resolution with your IT team.
- Post-warranty simplicity: designed to extend essential support beyond the warranty period with a straightforward enrollment process, reliable response times, and predictable annual cost—so you can plan with confidence.
Technical Details of HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty
- Service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service. Availability and response times depend on product eligibility and local conditions.
- Coverage scope: hardware support for covered HPE hardware products, software support for covered software products. For eligible third-party products, coverage depends on information availability from the original manufacturer.
- Delivery model: remote diagnosis and remote support with on-site hardware repair when required to resolve issues affecting hardware functionality.
- Software support: Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, with access to software updates and patches where applicable.
- Access to information: electronic access to related product and support information so your IT staff can locate essential resources quickly and efficiently.
- Reporting and communication: incidents can be reported via telephone or web portal (where available) or through automated remote support solutions 24/7, ensuring rapid engagement.
- Eligibility and scope caveats: product eligibility may vary by region and product line; local HPE sales offices can confirm availability and coverage for your specific hardware and software.
- Duration: 1-year service period from the start date of coverage, with renewal options to extend coverage beyond the initial term.
- CDMR specifics: includes post-warranty coverage under the Foundation Care framework with the CDMR designation, combining remote support with on-site options to optimize resolution times and operational continuity.
- Escalation and collaboration: tailored escalation paths and collaborative support arrangements for complex issues, coordinating with your internal IT team and, when appropriate, third-party vendors.
How to install HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty
- Verify eligibility: confirm that your hardware and software assets fall within the Foundation Care coverage guidelines and identify the intended service level (NBD, 24x7, or CTR).
- Gather essential details: collect product model numbers, serial numbers, and any relevant SKU or UPC identifiers (if available) to streamline enrollment and validation with HPE.
- Initiate service enrollment: contact your HPE account team or the local HPE sales office to initiate Foundation Care enrollment, specifying CDMR and the desired post-warranty term.
- Configure service level and scope: select the required coverage windows and levels (NBD, 24x7, CTR) and define whether software and/or third-party software are included under the coverage for your environment.
- Provide access and readiness: confirm remote support access, provide necessary network details for remote diagnostics, and designate on-site contact information if on-site repair is anticipated.
- Activate and verify: complete the activation with HPE, verify incident reporting channels (phone or web portal), and confirm notification preferences and escalation procedures with your IT team and HPE support contact.
Frequently asked questions
- What is HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty? It is a post-warranty, comprehensive service plan from Hewlett Packard Enterprise that covers both hardware and software, with remote diagnostics, on-site repair if needed, software updates, and access to essential product information. The CDMR designation adds collaborative support features to optimize issue resolution for your environment.
- What does it cover for hardware and software? Hardware coverage includes remote diagnosis and on-site repair for covered devices. Software coverage includes remote technical support and access to updates/patches for eligible software products. For third-party software, coverage depends on the availability of information from the original manufacturer.
- How many service levels are available, and what do they mean? There are three core service levels: Next Business Day (NBD) Service, 24x7 Service, and CTR Service. NBD offers rapid hands-on support the following business day, 24x7 provides around-the-clock coverage and response, and CTR focuses on collaborative technical response coordination for critical issues.
- How long does the policy last, and can it be renewed? The standard term is 1 year from enrollment, with renewal options available to extend coverage and maintain continuity of support beyond the initial term.
- Can Foundation Care cover third-party software? Coverage for third-party software is available for eligible products where information is provided by the original software vendor; availability varies by region and product, and your local HPE representative can confirm exact coverage.
- How do I get support and report incidents? Incidents can be reported by phone or via a web portal where available, and autonomous remote support solutions may automatically trigger alerts 24/7 to accelerate response times.
- What are the benefits of having Foundation Care with CDMR? You gain predictable support costs, faster restoration of service, access to expert HPE engineers, timely software updates, and a structured escalation path to minimize downtime and maintain business continuity.
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4.1 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 5
A book worth rereading
Format: Hardcover
This was a book club pick. Honestly, I wouldn't have chosen to read this myself, but I'm glad that I did. I would have missed out on an incredible story.
I've been reading a lot of thriller and fantasy books lately, that I forgot how much I enjoy sci-fi. This brought it back for me. There's a lot of science-heavy discussions in the book and I loved it! When I got to a subject or term I didn't know, I would go online and learn more about it. I feel that Grace is a dork like me because he wouldn't curse. He had little anecdotes he uses in place of swearing. Something I definitely do myself!
A lot of the book is the MMC talking to himself. Surprisingly, it worked. There's so much humor that it kept the story going. There was not a lull. Usually I dislike info-dumping as an introduction to get all the background story told, but I didn't mind it at all. Maybe I'm being biased because I love science talk.
**SPOILERS AHEAD**
What makes the whole plot engaging is the fact that the plot doesn't seem too fantastical. It's something that could happen. There's a lot of ethics and morals involved in determining what should be done. I would hate to be in a position where I have to chose what's best for everyone. That's why Stratt is a necessary character. I hated some of her decisions and how she operated, but you need someone who's focused on the general welfare of humanity. I would be too focused on myself, my family, etc. As much as it hurts to admit, I'm selfish (and a coward) like Grace. I wouldn't want to die. But was it right for Stratt to force him on the mission? This could also be taken religiously. If God has a plan and things happen for a reason, is it our right to deter what's going to happen? God wiped out the world many times because of humanity's sins, what if this was God's doing? So many questions and debates on right vs wrong, ethics vs morals, and religion vs humanity made for a incredible book club discussion.
I love how this book ended. I wish I could continue reading about Rocky and Grace's adventures, it's that fascinating. However, I think Grace staying on Erid was the best outcome. If the roles were reversed, I don't think Rocky would have the same welcome. I feel that those in charge would have dissected and kept Rocky hostage, all in the name of science. Just as the Astrophage were first introduced, the first things the scientists did was poke and probe. Essentially torturing the Astrophage to see what makes them tick. I think Rocky would have the same fate.
Oh, and my favorite part is the relationship between Rocky and Grace. I cried so many times when I was reading. Scared that something bad was going to happen to either of them. Especially in the scene where Rocky busted out of his tunnel to save Grace. I got upset and told the book that 'if Rocky dies, I swear, this is the worst book ever!' And the scene where Rocky learns about radiation poisoning. How he slowly becomes aware of what happened to his crew, his friends. I was a mess.
This book is definitely one that I could go back and reread.
I did watch the movie afterwards. There's a lot of differences to adapt the story to screen, but it was okay. They got the humor down pat, but I didn't get the direness of the whole situation nor the special bond that both MCs had.
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Reviewed in the United States on April 20, 2026
★★★★★ 5
A Brilliant, Emotional, and Unforgettable Sci-Fi Adventure
Format: Paperback
Project Hail Mary by Andy Weir is one of those rare novels that delivers everything you could want from science fiction: gripping suspense, fascinating science, humor, heart, and a genuinely moving story about survival and friendship.
The novel follows Ryland Grace, a middle school science teacher who wakes up alone on a spacecraft with no memory of who he is or why he’s there. As his memories slowly return, the stakes become clear: humanity is facing extinction, and he may be the only person who can stop it. The mystery unfolds at a perfect pace, blending high tension with moments of discovery that keep you turning the pages.
What makes this book stand out is how seamlessly it combines hard science with accessibility. Like the author’s earlier work, the scientific details feel authentic and well researched, but they never overwhelm the story. Instead, the problem-solving becomes the engine of the plot. Each obstacle feels real, and the solutions are both clever and satisfying.
The biggest surprise—and the emotional core of the novel—is the relationship that develops during the mission. Without giving anything away, it adds warmth, humor, and depth that elevate the story far beyond a typical survival thriller. By the end, the novel becomes less about science and more about courage, trust, and the willingness to sacrifice for others.
The pacing is excellent throughout, with a balance of suspense, humor, and heartfelt moments. If there’s a small drawback, it’s that some plot developments feel a bit convenient. But the strong characters and emotional payoff more than make up for it.
Overall, this is a must-read for fans of science fiction, space exploration, and anyone who enjoys smart, character-driven storytelling. It’s thrilling, funny, deeply human, and surprisingly emotional. I finished it feeling both entertained and uplifted. Highly recommended.
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Reviewed in the United States on February 19, 2026
★★★★★ 5
Proof that lightning strikes twice ... Weir has done it again!
Format: Hardcover
According to a 2003 article on the NASA website, "NASA-funded scientists have recently learned that cloud-to-ground lightning frequently strikes the ground in two or more places ..." and that the third and fourth strokes of a lightning flash will follow the same path as the second stroke. In other words, lightning DOES strike the same place twice.
But you don't need to search the web for this information. If you want proof that lightning strikes twice, just read Andy Weir's newest book, Project Hail Mary, and you'll see that Weir has created a giant sci-fi bestseller, in the same electric path as The Martian.
Ryland Grace has a puzzle on his hands. He wakes up without a clue as to where he is, but he seems to be alone except for a computer AI that was keeping him alive. Unfortunately it didn't seem to be doing the same for two others in his ... wherever he is ... as he notes the decayed corpses in their creches on the ... well, it's a ship. A space ship. And bit by bit Grace puts the pieces of the puzzle together.
An alien microbe has been discovered. Ryland Grace is brought on to the science team to learn more about the life form because Grace, currently a middle school science teacher, wrote papers about the notation that there does not need to be water to create life. Only in a biozone such as Earth's would water be needed, but other building blocks could be used in other systems.
The science community as a whole mocked Grace, which is why he left and went on to teach kids, but now, he may be the best suited to understand this new life form. And as he remembers more and more, he also remembers that this life form is feeding on the energy output of the sun, which is decreasing the energy that gets to Earth, which spells disaster - as in the end of all life as currently known - on Earth if something isn't done.
Scientists discover that Sol isn't the only star that is losing its energy output - likely due to the alien consumption, but that there is one star, in the center of all the known stars losing their energy, that remains constant with its output. In which case, the answer to the survival for Earth is likely found there, at Tau Ceti.
The world's best scientific minds come together (by force and coercion) to create a ship that can get to Tau Ceti in twelve years (using the alien microbe as fuel) with shuttle pods to bring back answers to how to save the planet, but for the crew, it's a one-way trip.
Knowing why he's there is only the first puzzle for Grace. Now he has to figure out how to save Earth. There's a very small window of time for him to discover the way to save the human race and get the answers sent back. Take too long and the shuttles will return to a dead planet.
This book is amazing.
Author Andy Weir brings us back to the magic that made The Martian so successful - an abandoned scientist trying to survive. But Ryland Grace's story is more complicated because he's not just trying to survive, but also help humanity survive.
There's lots and lots of science - which is part of Weir's writing signature - and there's also a really wonderful story.
It's hard for me to tell you just what I liked about this book because anything I write will be a spoiler and a huge part of the joy in this book is making the discoveries with Ryland Grace.
Grace is our main character, but through the liberal use of flashbacks, we have a full cast of characters - at least one quite important to the story. Everyone is unique and individual which makes it easy to read, but just as with The Martian, where Mark Watney's personality carries the story, Ryland Grace here is the smart-mouth, sometimes funny, obsessed scientist infusing his personal tastes into his discoveries. He's also quite smart - which is good since he will need his intellect to save all of humanity.
This is a page-turner. I did not want to put this book down. Neither did my 21 year old son who picked up my copy after I was well into it and finished it before I did. And days later he's still talking about how much he liked it and quoting sections of it to me at the dinner table.
I hope Ballantine Books will do a very large print run because this is going to be huge seller and you definitely don't want to miss out on the biggest thing to come out in 2021.
Looking for a good book? Project Hail Mary by Andy Weir is proof that lightning strikes twice as this has all the excitement and energy of Weir's debut novel, with a more complicated storyline that will hold the reader all the way to the end.
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Reviewed in the United States on May 10, 2021
★★★★★ 4
Excellent Hard Sci-Fi… Until the Politics Pull You Out
Format: Kindle
I was really excited to dive into Project Hail Mary. As a longtime Isaac Asimov fan, I’ve been craving fresh, modern hard science fiction that actually respects the science. This book delivered — at least for a while.
The author injects real science into the story in a way that’s both fun and fantastic. You don’t need to be an engineer to follow it; a solid high-school education is plenty. The concepts stretch your imagination without ever feeling impossible, and for the first chunk of the book I was hooked. I genuinely thought I’d found a new favorite author.
Then the jarring interruptions started.
Out of nowhere you get yanked out of the immersive sci-fi world by modern political pandering that feels completely unnecessary. A random parenthetical about Columbus “discovering an already inhabited world” when comparing something to the New World. Casual pronoun lectures. Characters selected or described by race and identity in ways that scream “check the boxes.” These moments don’t serve the story — they feel injected. Once you notice the author’s leanings, it becomes hard to unsee.
Each time it happens, the fantasy evaporates. It takes several chapters to sink back into the story… only for the next micro-lecture to pull you right back out.
Overall, I loved the writing, the hard science, and the imagination. It’s some of the best sci-fi I’ve read in years. I just wish the author had trusted the story instead of sneaking in real-world politics. It’s like eating the best meal of your life… and then finding a hair or two in it.
Strongly recommended for the sci-fi, with the above caveat.
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Reviewed in the United States on May 17, 2026
★★★★★ 5
ABSOLUTELY A MUST for Omegaverse Girls!!!
I ABSOLUTELY LOVE Jillian West and her books!!! I’m so happy I already bought book two and now I have to buy the others for the Assurance Security series!!
Not gonna lie Val kind of annoyed me at the beginning but she grew on me!! Her men are chef’s kisses!!! Holt annoys me some but I can let it slide. I already bought part two so I’m going to be reading that in between work phone calls!!!! DON’T TELL MY BOSS 😂😂😂😂
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Reviewed in the United States on September 30, 2025