Progress MOVEit Support Standard - 2 Year - Service Folder Disaster Recov

Progress MOVEit Support Standard - 2 Year - Service Folder Disaster Recov is a premium, long-term support program designed to safeguard and optimize MOVEit deployments. This 2-year plan delivers dependable technical assistance, proactive protection for your MOVEit investment, and a clear path to faster incident resolution. Built for IT teams managing critical data workflows, this service emphasizes reliability, predictable budgeting, and enhanced disaster recovery readiness. With formal phone support and a structured service cadence, you gain access to experienced engineers who understand MOVEit inside and out, enabling you to maintain high availability, ensure regulatory alignment, and maximize the business value of your MOVEit environment.

• 2-year service coverage that provides long-term stability, predictable costs, and continuity for MOVEit deployments.
• Phone Support included to quickly address incidents, minimize downtime, and accelerate problem resolution with direct access to skilled engineers.
• Technical protection of your MOVEit investment through expert guidance, best practices, and proactive maintenance to sustain performance and security.
• Disaster recovery readiness designed to help you respond faster to incidents, safeguard critical data, and maintain operations during disruptions.
• Value-focused service with clearly defined expectations, ensuring reliable results and a strong return on investment for IT teams and stakeholders.

Technical Details of Progress MOVEit Support Standard - 2 Year - Service Folder Disaster Recov

• Service duration: 2 years, providing extended coverage for planning, maintenance, and support activities.
• Support scope: Standard MOVEit support covering installations, configurations, and operational guidance for MOVEit environments.
• Primary channel: Phone support included, with escalation to engineering for complex issues and critical incidents.
• Key outcomes: Increased reliability, proactive maintenance, and alignment with disaster recovery workflows to minimize downtime.
• Eligibility and applicability: Suitable for organizations deploying MOVEit with mission-critical data workflows and regulatory or compliance considerations.

How to install Progress MOVEit Support Standard - 2 Year - Service Folder Disaster Recov

Note: This offering is a service enrollment rather than a software installation. Activation and enrollment are performed through your Progress account and MOVEit deployment team. To begin, contact your Progress representative or your MOVEit account manager to activate the 2-year plan and configure service details. Typical steps include:

• Confirm eligibility and place the MOVEit environment under active service by sharing your account and deployment information.
• Review the service level agreement (SLA), response times, and the scope of support to align expectations with operational needs.
• Link your MOVEit installation to the Progress support portal for streamlined ticketing, escalation, and knowledge sharing.
• Schedule a kickoff onboarding session with a dedicated technical account manager to review current configurations, backup strategies, and disaster recovery plans.
• Establish incident handling procedures and escalation paths with Progress engineering and your internal IT team, including disaster recovery runbooks and testing cadence.

Frequently asked questions

• Q: What does the 2-year Progress MOVEit Support Standard include? A: The plan provides two years of standard MOVEit support, including phone access to technical engineers, proactive guidance, updates on best practices, and disaster recovery readiness assistance to help you maintain uptime and compliance.
• Q: Is phone support available around the clock? A: Phone support is included as part of the service package, with defined SLAs that specify hours and escalation processes. Your account manager will confirm the exact support window for your deployment.
• Q: Do updates and security patches fall under this service? A: Yes. The Standard plan includes guidance on applying updates, security patches, and configuration improvements to strengthen the MOVEit environment and protect data.
• Q: How does this service enhance disaster recovery? A: The package emphasizes disaster recovery readiness by providing procedures, best practices, and engineering support to help you recover quickly from incidents and minimize data loss.
• Q: Who should consider Progress MOVEit Support Standard? A: IT teams responsible for MOVEit deployments that require reliable support, predictable budgeting, and enhanced resilience should consider this 2-year plan to maximize uptime and operational efficiency.