SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

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The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

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SKU: 42166451438

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M. C. Crammer
Cuba, US
★★★★★ 5
This would be a terrific book even without the mystery!
Format: Mass Market Paperback
The book has so much literary merit, that it could be placed among the novels. However, the excellent mystery plot also wins it a place among the mysteries. Haines creates characters who are memorable and vivid and places them in the Mississippi Delta town of Zinnia (I'm kind of reminded of the movie "In the Heat of the Night"). Sarah Booth is living in the ancestral home -- she is an orphan and an only child, the last of the Delaneys -- but is about to lose it, because she is destitute despite her social credentials. Her only company at Dahlia House - the antebellum house -- is the ghost of a slave, who appears in a variety of outfits and "encourages" Sarah to get to work reproducing. In an attempt to earn some money, Sarah takes on the task of trying to get to the truth of a scandal from 20 years ago in which first a leading citizen and then the leading citizen's wife die in some very questionable accidents. THe two young offspring are whispered to have something to do with it, and Sarah's client wants to find out if Hamilton the Fifth is as bad as rumors have it. Hamilton the Fifth is a romantic interest worthy of Evanovich -- and did I mention the book is often funny? Sarah is stirring up some dangerous memories and some deaths start to follow. I really loved this book and can hardly wait to read the next in this series and discover what happens to Sarah.
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Reviewed in the United States on April 19, 2004
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Jenny Schwartz
Natrona Heights, US
★★★★★ 3
Southern Melancholy
Format: Kindle
On the plus side, "Them Bones" delivered on transporting me to the Mississippi delta (how do you stop typing Mississippi? it just begs to go on endlessly, like banana). I was there in the South and in a small country town. Brilliant on setting, which is what I like in a cosy mystery. The mystery itself took a while to settle in and then, well, I guessed the plot. That meant instead of suspense, I plodded through having my hunches confirmed. But if I'd been charmed, that wouldn't have mattered. This is not a negative review, but I'm heading towards the big problem I had with the book -- and I think this may be related to the fact that I was so busy and looking to enjoy some simply, happy downtime. "Them Bones" has humour and a southern feel, but it also struck me as melancholic. And melancholy I did not need. For others (and maybe for me at a different time) that sense of mourning and tangled history might resonate. But it was a heavy load for the plot to carry. Three stars for a solid read.
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Reviewed in the United States on July 24, 2015
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Amanda H
Fort Morgan, US
★★★★★ 4
Expect to be hooked
Format: Kindle
Great cozy mystery with characters that become friends in a story that is great 'light" reading for an escape from the usual serious stories and politics on the news. Some laughs, some scares, some regular activities to fill out the characters are in good balance for the genre.
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Reviewed in the United States on December 17, 2019
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GLThaler
Phoenix, US
★★★★★ 5
Not Really a Daddy's Girl Any More..but can sure know how to use it..
Format: Mass Market Paperback
I have at least five of this series that have been in the TBR pile on the bedroom bookshelf..What was I thinking? I absolutely loved this first one for many reasons.One being the rich content that makes up this book, as well as the main protagonist, an Ole Miss Southern Belle, Sarah Booth Delaney, a bit of an outlier when it comes to her former stereotype in the Daddy's Girls(DG's) clique...which is what endears me to her most...never, ever typecast someone as starting out as cut from the same cloth when circumstances aide in their character development..a definite asset in this case. Independent and also in need of money to save the Family home, Dahlia House.and in no hurry to give up her independence for marriage but will consider some stops along the way..when all her former buds have married for economic security rather than love. The dot of on the 'i' is a several generations removed ghost in the form of Jitty..her great, great, grandmother's maid who provides insights and caustic humor throughout. Thrown into these dire circumstances, she latches on to the opportunity to become a Private Investigator. Add a transgender character who happens to work for a local paper in the gossip area, and Sarah Booth is off to the races. Sprinkle in an alleged, physic who is a mainstay of her life long and still successful "DG's, Tinkie, " a murder mystery, a sibling in a psych ward(comfortable of course) a sheriff, and you have all the ingredients of a good ol moss draped mystery. You gotta love it..I know I did.
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Reviewed in the United States on May 6, 2015
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Mally Trusty
Louisville, US
★★★★★ 5
Mystery that keeps you guessing
Format: Kindle
This book kept me up reading too many nights because I just couldn't stop reading!! The majority of my reading list consists of murder mysteries. I love trying to figure "who done it?" right along with the main character. My track record for "solving" the case is pretty good but this one had me stumped. I loved that! The author does a great job of giving detail without being overwhelming. The story is of a ex-socialite (Sarah-Booth) who is willing to do anything to save her beloved home. (Think Scarlet O'Hara) In the process of trying to come up with funds, she uncovers a two-decade mystery. She will risk everything, not only to save her home but solve the mystery.
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Reviewed in the United States on September 8, 2014

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