SKU: 38689849534

Superior BRT4536 36" Traditional B-Vent Natural Gas Fireplace With Electronic Ignition and White Herringbone Refractory Panels

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Description

Superior BRT4536 36" Traditional B-Vent Natural Gas Fireplace With Electronic Ignition and White Herringbone Refractory PanelsThe BRT4000 B Vent Fireplaces feature multidimensional refractory log arrangement and deep glowing ember bed. An aluminized U tube dual burner provides real wood fire ambiance with 40,000 BTU. The BRT4000 ships smooth faced and include hidden screen pockets, easy access flue damper with safety shut off switch, and refractory. What's Included B Vent Gas Fireplace Transition Collar For vent connection Ceramic Log Pack Volcanic Stone Rock, Pan and Ember

The BRT4000 B-Vent Fireplaces feature multidimensional refractory log arrangement and deep glowing ember bed. An aluminized “U” tube dual burner provides real wood-fire ambiance with 40,000 BTU. The BRT4000 ships smooth faced and include hidden screen pockets, easy access flue damper with safety shut-off switch, and refractory.

What's Included

  • B-Vent Gas Fireplace
  • Transition Collar - For vent connection
  • Ceramic Log Pack
  • Volcanic Stone Rock, Pan and Ember Materials
  • Rear Log
  • Grate Stand

Not Included (Sold Separately)

  • Glass Doors
  • Outside Air Kit
  • Remote Control Kit
  • Gas Conversion Kit

Features

  • Available in 36” and 42” radiant smooth-faced models
  • Dual tube burner uses 6” b-vent
  • Electronic ignition system
  • Dramatic yellow flames with glowing ember bed
  • Detailed ceramic fiber “split oak” log set with log grate
  • White herringbone refractory panel interior (sides, back and hearth)
  • Screens retract into hidden screen pockets
  • Hidden gas controls with damper safety switch
  • Durable textured powder coat finish
  • Optional outside air kit for increased performance
  • Optional remote controls available for all models
  • Dual access pre-wired electrical J-box
  • 20 year limited warranty

Venting Notes

  • Uses Locally Sourced 6" B-Vent

Specifications

Brand Superior Fireplaces
Catalog Number F3200
Model Number BRT4536TEN-B "HB"
Product Type B-Vent Gas Fireplace
Fuel Type Natural Gas
Ignition Electronic
Framing Width
41-1/4"
Framing Height 40-3/8"
Framing Depth 21-3/8"
BTU 40,000
Design Style Traditional
View Style Front-View
Controls Optional Remote
Agency Listing Built to ANSI Z21.50 Standard, CSA 2.22

Product Dimensions

Warranty

ttps://cdn.shopify.com/s/files/1/0686/3156/0499/files/20-Years-Warranty.jpg?v=1681616895 Innovative Hearth Products ("IHP") 20-Year Limited Warranty warrants your Superior® Brand gas fireplace, Stove, or Insert ("Product") to be free from defects in materials and workmanship at the time of manufacture.

Innovative Hearth Products ("IHP") 20-Year Limited Warranty warrants your Superior ® Brand gas fireplace, Stove, or Insert ("Product") to be free from defects in materials and workmanship at the time of manufacture. The product body, firebox, and barrier carry the 20 Year Limited Warranty. Ceramic glass carries the 20 Year Limited Warranty against thermal breakage only. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the 20-Year Limited Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components for up to five years. THERE ARE EXCLUSIONS AND LIMITATIONS to this 20-Year Limited Warranty as described herein.

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product by an independent IHP dealer/distributor, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from IHP, regardless of the installation or occupancy date.

EXCLUSIONS AND LIMITATIONS

This 20-Year Limited Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be provided. The product body, firebox, and barrier carry the 20 Year Limited Warranty from the date of installation. Vent components, trim components, and paint are excluded from this 20 Year Limited Warranty. The following do not carry the 20-Year Limited Warranty but are warranted as follows:

  • Burner – Repair or replacement for one year from the date of installation
  • Gas components – Repair or replacement for one year from the date of installation
  • Gaskets – Repair or replacement for one year from the date of installation
  • Logs – Replacement for one year from the date of installation against thermal breakage only
  • Optional blowers & remote controls – Repair or replacement for one year from the date of installation
  • Optional glass doors – Repair or replacement for 90 days from the date of installation
  • Tempered glass - Replacement for one year from the date of installation
  • Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component

Parts not otherwise listed carry a 90-day warranty from the date of installation.

Documents & Files

Frequently Asked Questions

Gas Fireplace Buying Guide

Gas fireplaces offer the beauty and realism of “live” dancing flames with all the conveniences of a modern gas appliance. With the flip of a switch or the click of a remote, you can immediately begin enjoying your fireplace without the effort of loading wood or cleaning ashes when you are done.

There are three main types of gas fireplaces to consider, Direct Vent gas fireplaces, Vent-Free gas fireplaces, and B-Vent gas fireplaces, that differ in their installation flexibility, features, and efficiencies. Another option to consider is an open-hearth Wood-Burning fireplace combined with a vented gas log set. You will find a wide range of designs and opening styles to choose from with gas fireplaces depending on the type you choose.

GAS FIREPLACE DESIGN STYLES

Traditional
Logs & Embers

Contemporary
Glass Floor Media

Transitional
Glass Floor Media & Log Accents

GAS FIREPLACE OPENING TYPES

Front Open

Linear

See-through

Peninsula

Corner Open

DIRECT VENT GAS FIREPLACES

These fireplaces offer a great balance between aesthetics, heating efficiency, and installation flexibility. Direct vent fireplaces are designed with sealed glass fronts and are vented using a special two-wall vent system. This sealed system brings all the air used for combustion into the fireplace through the outer vent wall and all the exhaust exits through the inner vent wall. No air loss from the home combined with the heat circulating features of these fireplaces makes them a very efficient source of supplemental heat.

Direct Vent Gas Fireplace Features

  • Choose from traditional, contemporary, and transitional models in a variety of sizes
  • Front-open, see-through, corner, peninsula, and linear-opening styles are available
  • Special co-axial vent system may be run vertically, horizontally, or a combination of both for optimal design flexibility
  • Power vent systems available for select models allowing for down-and-out installations
  • 50% to 80% heat-efficient models offer superb zone heating capabilities
  • Millivolt control models offer reliable on/off operation with remote control capabilities
  • Electronic ignition control models feature gas-saving intermittent pilot ignition (IPI) and seamless battery backup that provides continued operation in the event of a power failure
  • Wall switch, on/off remote controls, and multifunction remote controls are available for easy fireplace and features operation
  • A variety of interior liner and exterior trim options are available to fit your style

VENT-FREE GAS FIREPLACES

Vent-free or ventless gas fireplaces are a great choice if you are looking for the highest heating efficiency possible. Since they are not vented to the outside, all the heat produced is realized in the living space making them a superb supplemental heat source. The main byproduct of vent-free systems is moisture, so it is important that they are properly sized for the room. Download and complete the Air for Combustion and Ventilation Worksheet and check with local building codes to make sure a vent-free gas appliance is an appropriate option for your home.

Vent-free Gas Fireplace Features

  • Choose from complete fireplaces or fireboxes only that allow you to select from a wide variety of vent-free gas log sets sold separately
  • Available in traditional, contemporary, and transitional models in a variety of sizes
  • Front-open and linear-opening styles are available
  • No venting required but adequate air must be available for combustion and ventilation
  • 99.9% heat efficiency offers exceptional zone heating capabilities
  • Required oxygen depletion sensor (ODS) ignition pilot is included on all vent-free appliances that automatically shuts off the fireplace if oxygen levels drop below an 18% safety threshold
  • Bedroom and bathroom installations are limited (check appliance listings and approvals)
  • Millivolt control models offer reliable on/off operation with remote control capabilities
  • Electronic ignition control models feature gas-saving IPI and seamless battery backup that provides continued operation in the event of a power failure
  • Wall switch, on/off remote controls, and multifunction remote controls are available for easy fireplace and features operation
  • A variety of interior liner and exterior trim options are available to match your style

B-VENT GAS FIREPLACES

Primarily chosen for decorative applications, these fireplaces offer the aesthetic appeal of a traditional open-front fireplace with the convenience of gas controls. These fireplaces are vertically vented, naturally drafting appliances that use an economical Type-B gas vent for installation. Glass fronts and outside air kit options are available to help reduce the amount of room air that is drawn out of the living area.

B-vent Gas Fireplace Features

  • Available in traditional models in a variety of sizes
  • Front-open and see-through opening styles are available
  • Uses economical B-vent natural draft chimney systems for vertical installation through roofline
  • Primarily used in decorative applications due to 10% to 30% lower heating efficiency
  • Millivolt control models offer reliable on/off operation with remote control capabilities
  • Electronic ignition control models feature gas-saving IPI and seamless battery backup that provides continued operation in the event of a power failure
  • Wall switch, on/off remote controls, and multifunction remote controls are available for easy fireplace and features operation
  • A variety of interior liner options are available

WOOD-BURNING FIREPLACES & GAS LOG SETS

Today’s factory-built, open-hearth, wood-burning fireplaces offer the look and feel of a traditional masonry-constructed fireplace at a much lower installed cost. They also are considered a “dual-fuel” appliance in that they can be used to burn natural wood or be retrofitted with gas log sets. Because the chimney system can withstand the higher temperatures of burning wood, it can also accept gas log sets that burn with larger flames than a gas-only fireplace. Combined with heavy-duty grates and realistic ember beds, a wood-burning fireplace combined with a vented gas log set is an option to consider if you want a decorative fireplace.

Wood-burning Fireplaces & Gas Log Sets Features

  • Available in traditional models in a variety of sizes
  • Limited to front-open opening style
  • Wood-burning-listed natural draft chimney systems for vertical installation through roofline
  • Vented gas log sets require that fireplace be operated with glass doors and damper fully open
  • Used in decorative applications due to low, less than 10% heating efficiency
  • Gas log sets are sold separately and come in a variety of realistic wood styles
  • Gas log burner systems include match-light and electronic ignition controls
  • A variety of poured refractory or “kiln-fired” firebrick interior liner options are available
Gas Log Set Buying Guide

Gas log sets bring the enjoyment of “having a fire” at home without the effort and cleanup associated with a natural wood fire. Gas log sets have detailed log arrangements that mimic the look and feel of real wood logs paired with dancing yellow flames for the ultimate in realism and ease of use.

There are two main types of gas log sets to consider: vent-free gas log sets that offer a superb balance between appearance and heating efficiency and vented gas log sets that create larger, more random flame presentations that come closest to a real wood fire.

GAS LOG SET DESIGN STYLES

Vent-Free Gas Log Set

Vented Gas Log Set

VENT-FREE GAS LOG SETS

Vent-free or ventless gas log sets are a great choice if you are looking for the highest heating efficiency possible. They’re a superb supplemental heating source when used in an approved vent-free firebox or wood-burning fireplace with the damper closed. Since vent-free gas logs produce moisture, it’s important they’re properly sized for the room you use them in. Download and complete the Air for Combustion and Ventilation Worksheet and check with local building codes to make sure a vent-free gas appliance is an appropriate option for your application.

Vent-free Gas Log Set Features

  • Use in approved vent-free fireboxes, and factory-built and masonry wood-burning fireplaces
  • Do not use in factory-built fireplaces that state unvented gas logs should not be used
  • No venting required; however, adequate air must be available for combustion and ventilation
  • 99.9% heat efficiency offers exceptional zone heating capabilities
  • Required oxygen depletion sensor (ODS) ignition pilot is included on all vent-free gas log burners that automatically shuts off unit if oxygen levels drop below an 18% safety threshold
  • Millivolt control models offer reliable on/off operation with remote control capabilities
  • Electronic ignition control models feature gas-saving intermittent pilot ignition (IPI) and seamless battery backup that provides continued operation in the event of a power failure
  • Wall switch, on/off remote controls, and multifunction remote controls are available for easy control of electronic ignition models
  • A variety of highly detailed logs available with realistic wood grain textures and colors
  • Outdoor-specific models with stainless-steel burners and grates are also available

VENTED GAS LOG SETS

Primarily chosen for decorative applications, vented gas log sets offer the ambiance of a traditional real wood fire with the convenience of gas. Since these log sets are only approved for use in fully vented wood-burning fireplaces that can withstand higher temperatures, they are able to burn with larger, more realistic flames and embers. Electronic ignition models combined with remote controls bring another level of convenience. Vented gas log sets also eliminate the work and mess associated with building, tending, and cleaning up after a wood fire.

Vented Gas Log Set Features

  • For use in fully vented and operational wood-burning fireplaces only
  • Fireplace must be operated with glass doors and damper in fully open position
  • Used in decorative applications due to low, less than 10% heating efficiency
  • Match-light models available for natural gas applications (safety pilot kits required for LP gas)
  • Electronic ignition control models feature gas-saving intermittent pilot ignition (IPI) and seamless battery backup that provides continued operation in the event of a power failure
  • Wall switch, on/off remote controls, and multifunction remote controls are available for easy control of electronic ignition models
  • A variety of highly detailed logs available with realistic wood grain textures and colors
  • Outdoor-specific models with stainless-steel burners and grates are also available
Tips for Safe Operation

Our Commitment to Safety

Superior products are constructed with the utmost care and precision and designs comply with national safety standards. However, personal safety begins with good fire management. The temperatures of surfaces in and around a fire can become extremely hot during operation. It is essential to monitor traffic around a Superior Fireplace to prevent burns and to protect the overall safety of your home and loved ones.

Tips for Safe Operation

  • Always read and follow the instructions for the safe use and maintenance of your Superior Fireplace.
  • Surfaces on fireplaces, stoves, and inserts get EXTREMELY HOT!
  • The glass on the front of a fireplace reaches EXTREMELY HIGH temperatures and can cause severe burns if touched.
  • Surfaces around the fire—especially glass doors or panels—can stay very hot for long periods of time after operation has ended. Be aware that surfaces may stay warm from a lit pilot light, even if the product is not operating.
  • Never leave young children or pets alone when operating a Superior Fireplace.
  • Educate your family about fire safety before you begin operating a new Superior Fireplace.
  • Use a firescreen (if applicable) for added safety.
  • Always keep a hearth product remote away from small children.

Remember, Safety is a Responsibility with any Fire-Associated Product

Read and understand the information in the Homeowner’s Care and Operation Manual that accompanies each appliance. Refer to these tips regularly and review with those in your home to assure careful operation and long-lasting comfort.

For more information on hearth product safety, visit the Hearth, Patio, & Barbecue Association (HPBA) at www.hpba.org.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 38689849534

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4.4 ★★★★★
Based on 27 reviews
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A
Verified Purchase
ASim
Draper, US
★★★★★ 5
Helping hand
Color: White02
After looking at more expensive models, I decided to go with this one, and I’m really impressed with how well it performs. It cleans my entire house effortlessly, moving over bathroom rugs, high-pile carpet, area rugs, and hardwood floors without any trouble. The mapping feature works extremely well, and if a door is closed or something blocks its path, it easily navigates around it. It truly feels like having an extra helping hand with cleaning. I absolutely love it!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 17, 2026
W
Verified Purchase
Will E.
Boise, US
★★★★★ 1
Fatal flaw
Color: White
We have this robot's dock in our kitchen, and off of the kitchen, 12 feet or so to the left of the dock, there is a step down into the family room. Even though the dock has been in the same location since we first unboxed this robot, and the robot knows it has not moved from the dock since it last "went home," the robot does an "establishing location" every time it leaves the dock for a new mission. More than half the time when it does this, it makes a beeline directly towards that family room step, and careens off of it. We've set up "no-go" zones, and an invisible wall, and everything else we can to make it avoid this hazard. As soon as it leaves the dock, it announces "establishing location", and proceeds to launch itself directly over the step. My wife has commented that we don't know why it's lost its will to live, as it certainly seems to attempt to self destruct regularly. I've had to rescue it from the bottom of the step so many times, emptying the dust bin on the cheap robot honestly feels like less work. When it does stop at the top of the step, and realizes it where it is, it announces "invisible wall or no-go zone detected. Please move robot." We'll take the robot back to the dock, restart it, and...there it goes again right off the step. Our other complaint is how buggy the phone app is. Often times we'll have to completely close out of the app and reopen it multiple times to get the control screen of the robot to load, and things like selecting 1 or 2 passes, or the vacuum level, requires you to swipe to a different screen and back to be able to adjust the settings. Modifying the map to add no-go zones, pops a box somewhere far off the screen, requiring you to zoom way out, find it, and carefully drag it to the location you'd like it. If you happen to accidentally tap outside of the box, the box locks, you're no longer able to edit it, so you must delete it and start over again. It's like playing the old Operation board game. The Tuya Smart app that the cheap robot uses always worked flawlessly. You also can't disable its tendency to try to "jump" obstacles. We have a stationary bouncer for our child, with a flanged outer ring on its base. The robot will run up on this ramp and get stuck. It will then back up and Dukes of Hazard itself over the ring into the inner space. Once there, it can't get out, due to the vertical inner edge of the ring, so it cries for help after moving around under the bouncer for 20 minutes, trying to find an exit. I've established no-go zones for this, but we tend to move the bouncer to different areas in the house, depending on what we're doing, so we're left with sections of floor that don't get swept, and a stuck robot. A firmware update to make the robot trust that the dock location, which is saved in the generated map, is valid until proven otherwise when leaving the dock would alleviate 99% of our frustration. The robot knows if it's been picked up or moved. Why it has to establish its location every single time a new "mission" is initiated, when it returns and leaves from a fixed point on the saved map every time makes zero sense. When my wife's frustration leads her to donate this to the local thrift store, we'll be looking at a different manufacturer than roborock.
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Reviewed in the United States on July 25, 2025
S
Verified Purchase
SLM
Boise, US
★★★★★ 5
Brilliant so far!
Color: Black
Update Jan 24 2019: I have had a little time to see how this vacuum performs in a number of situations. There are some good updates, and some not so good. Let's do the not so good first. Map saving feature in the app is listed as "Beta" and it is clearly beta. It will save the map, but every ~3 to 6 runs, it also seems to shift that map, overwrite parts of it and get confused in the process. The result is, in my case, that I find my vacuum in the kitchen closet, when she thinks she's in my bedroom, across the house. Last night I had to use the remote control to drive her to the dock, and then when I told her to dock, she ignored the dock and tried to drive down the hall to my office closet, where the dock was now "located". So map saving needs work. The good news is, it can be re-set by simply docking the robot and turning off map saving and then turning it back on, and that they know it's beta so it will get an update or two to fix this problem in the future. The good news is also... map saving is only necessary to use zone cleaning and no-go zones. So some people can get away without even using it, and re-setting it isn't very difficult. The good news that I have discovered is that this robot is even more versatile than I thought. It turns out the LIDAR tower on top, with which it "sees", is actually a button in and of itself, and when the vacuum tries to go under something it can't fit under, the button gets depressed and she will conclude she can't fit. Also, I can not only set my vacuum to perform a scheduled cleanup multiple times per day, but I can also schedule them at different suction settings; so, for example, I currently have it set to vacuum once a day every day except Sunday on Balanced mode, and then on Sunday vacuum on Max mode. I did try the mopping feature, and I was surprised at how useful it actually turns out to be. I followed the advice I was given to have it perform mopping in zones and have it repeat the zone 3x. There was a zone for each room/hall, and it never ran out of water. I did have to re-fill it after each zone was finished, and it took a lot of manually changing water and cleaning the pad, but it works well enough that even my skeptical girlfriend was forced to admit she saw a real difference. So far the only problem I see is that the app needs updating to correct the map saving feature. Which is going to happen... so I'll maintain my 5 star rating. Original Review: I am coming from three years with a Neato brand D80. I named him Dudly Do-Bot as a joke, but it quickly became "Dumba** Dudley" because he was, shall we say, not very intelligent. He managed to destroy a family heirloom in the form of a mirror, and knocked over it's replacement several times, as well as knocking over small tables with glassware on them, etc. In the end, I was constantly having to help him out from under things, out from corners, and put the dustbin back in several times a cleaning with him beeping incessantly at all times of day. In the end, I had to replace him. But Dudley did do one thing right. When he wasn't beeping and screwing up, he kept the dust down in my house, which is why I bought him; and without him, it quickly became a problem for me to breathe again. My girlfriend works as a housekeeper, so she wasn't exactly keen on coming home and vacuuming, and I have no vacuum otherwise (tile floors). So a replacement was necessary. I looked at Neato, Roomba and a number of other options. After a lot of consideration, I was planning to get the Xiaomi Mi, based on amazing reviews. Then this one came out and the reviews were even better. That coupled with the improvements and the wet mopping feature sealed the deal. While I had to pay various bills first, I did manage to get it about a month after Dudley bit the dust. I have only had it about 24 hours as of this writing, but I will be doing this review in sections over time. So this is "part 1" of the review. And I have to say, I am significantly impressed. Maybe not as much as I might have been were I not as well studied on what the options were, but regardless, I am still significantly impressed. Here is why. First, getting started was not difficult. I just had to pay attention to the instruction booklet and the Mi Home app while it was being connected to the network. It took me about 7 minutes all told. Second, updating the vacuum's firmware was easy and flawless. Third, the instruction booklet is better than I expected; it is translated into English well, although you can tell that whomever did it was speaking English as a second language, as there are some minor word choice errors. That is true in the app as well; but in most cases, it still can be figured out, and the errors are rare and minor in almost all cases. It was a nice change of pace from the crazy "English" I have seen in some other Chinese product manuals. Fourth, the app is very well done. I say that as someone who used to be a programmer. It has a lot of features, and in fact has almost every feature I could think of or want. For example, nobody who has reviewed this vacuum seems to have mentioned that this vacuum has unlimited configurability for when and where. You can set it to vacuum on a schedule of as frequently as once a day, but you can also create multiple schedules - meaning that you can, for example, have it vacuum five times on Monday, once on Tuesday, not on Wednesday, three times on Thursday, and then four times on Friday, while skipping the weekends. Zone cleaning allows you to set up multiple zones where it should clean and make up to three passes, all during the same cleaning. So you can have it clean the bathroom rug, the floor next to your bed, and the kitchen, for example, and do so 1, 2 or 3 times in a row. Virtual barriers work to prevent it from going where you don't want it to go, but so far they have been entirely unnecessary: she recognizes and honors the magnetic barriers I placed around my bedroom mirror for Dudley, and has not touched the mirror. But even if she did, it wouldn't matter, as she is so gentle that she doesn't disturb the pipettes I have situated on top of the perfumery components and glassware on even the smallest (folding) table in my perfumery lab. I couldn't have left that table out at all with Dudley, as he would have (did regularly) either gotten stuck and knocked everything off of it or knocked it over. She also doesn't move the shoe I have holding open my bedroom door for her, which Dudley would always plow through, getting himself locked in my bedroom, which of course resulted in endless beeping from him. Dudley was a bull in a china shop. My new vacuum is surprisingly careful, gentle and precise. Dudley did not intelligently use his side brush, except by always taking a course that would put it closest to the wall. But what good does that do when the brush stopped spinning, and nothing I did would get it to spin again? My Roborock S5 has a very intelligently programmed and used side brush, which spins gently when she is cleaning away from walls so that it sweeps debris into her path, and when she is near the wall, it spins faster to get things out from next to the wall. Both work very well, and you can tell that a lot of consideration was put into that. Furthermore, she will move in small arcs to use that brush to sweep intelligently, not just in a straight line. That makes it much more effective still. The only time so far that I had to rescue her was when she managed to swallow the old telephone wire I have near the baseboard coming out of my garage in the kitchen, which Dudley never could get to somehow. When she realized she was caught, she moved backward, which brought a folding chair down around her, trapping her. I have also found evidence that she has been intelligently designed to detect tangles and clogs (socks, for example) and will reverse the direction of her brushes to "spit them out". Have not seen this first hand yet (except for the side brush spinning backwards), but I have found socks on the floor in my bedroom where they were not before she vacuumed, and if she wasn't doing that, it should have gotten stuck in her main brush. It didn't. Dudley could not fit under my bed. To my surprise, she does - and she has cleaned the entire surface under it. The first time she got stuck because my cat had torn up the liner on the bottom of the box spring, but I ripped it off and now she deftly cleans under my bed. The first time we ran her fully, the house hadn't been vacuumed in a week, and with a cat and two Yorkies, it gets pretty funky by that point. I picked up most of the pine needles they brought in, but I did leave a few 2-3 inch pieces on the ground to see if they would clog her like they did Dudley. Nope, she sucked 'em right up and kept on going. Another thing I really like is that when she was done with her first complete cleaning, her dust bin was completely full. With Dudley, he would fill it right where the air came in, leaving the sides of the dustbin empty. It required me to tap the dirt down into the sides, or empty it three times as frequently. She fills her dust bin much more efficiently, which should require less effort on my part. I also was very surprised to see how much she picked up during today's full cleaning, after I emptied the dust bin yesterday. It was 1/3rd full again. There are a lot of other features I like. It speaks to me in a pleasant female voice, and it was in English by default. If it gets lost, there is a feature in the app for finding your vacuum, which plays music continuously until you press a button on the top of the robot. The software has a volume control, and you can update and change the language packs, although right now there is only one in English. Updating the language pack installed on the vacuum was something I didn't expect them to be doing. It also includes a remote control for manual control. You have the four different vacuuming modes (quiet, balanced, turbo and max) plus the mopping mode (I haven't used mopping mode yet). It even has a Do Not Disturb mode, where you can set it to not vacuum or make sounds. By default this is set for between 22:00 (10 PM) and 8:00. You can also request help and give feedback directly through the app. I have not had to request help, so I can't say how that goes. Overall, the machine and the app are both 5 star. I am very pleased and very impressed. Even my girlfriend likes the new vacuum. She was expecting to hate it as she did Dudley, but was quickly won over by how intelligently it works. The only downside I can see has to be the reports of some people having trouble when they need customer service, but if this company is competent enough to get everything else right, I am sure they will eventually get that right too. One thing I notice that Roborock/Xiaomi could improve is the one thing that Neato (Dudley) does better. That is, the cleaning path. Neato makes sure that their vacuums move back and forth along the long side of whatever area they are cleaning; lengthwise. The Roborock cleans in a widthwise pattern, meaning it takes shorter paths and must make more turns. This is not as efficient for time or cleaning. That said, the higher suction on the Roborock and it's obviously higher intelligence more than makes up for the difference. There's more, but I can't remember it. I'll update this review in a few weeks or months and give you more information. If you're looking for a great robotic vacuum, though, I can (so far) heartily recommend this one. We shall see how well she lasts.
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Reviewed in the United States on January 10, 2019
W
Verified Purchase
waxy29
Draper, US
★★★★★ 3
Very meticulous!
Color: White02
Update: I forgot to mention battery life. The battery will not last long for large homes. The vac will have to dock and recharge if you have a large home. I still consider it a worthwhile purchase! It’s a nice vac for a daily surface clean. It’s not going to get everything. I would recommend doing a deep clean with your normal vac once a week. Also when running it for the first time I recommend skipping the mapping function and just vacuum. It’s going to map while cleaning! The app is somewhat confusing for me as far as setting up barriers and areas to avoid. I love that you can set it to clean whenever. It’s fairly quiet as well. I have mine set to clean at 5 am and it woke me up but I went right back to sleep! It will get under your kitchen cabinets and picks up all those crumbs! I haven’t tried the mop function so I can’t comment on that. It will go row by row and my carpet looks great when it’s finished.
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Reviewed in the United States on February 25, 2026
C
Verified Purchase
Cassidottir
Cuba, US
★★★★★ 5
Robot Vacuum
Color: White
Our robot vacuum is called Mildred and she works fine.
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Reviewed in the United States on April 16, 2026

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