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Description
What Customers Hate**** Condition: BRAND NEW ISBN: 9781400236671 Format: B format paperback Year: 2023 Publisher: HarperCollins Leadership Description: This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether youre selling to consumers or business to business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best
****Condition: BRAND NEW
ISBN: 9781400236671
Format: B-format paperback
Year: 2023
Publisher: HarperCollins Leadership
Description:
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market.
No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt.
What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include:
How to turn an upset customer into a customer for life, in five easy steps.
Why “haters” will determine your organization’s growth and profitability.
How to thrive in the “experience economy.”
The importance of the five-touch journey mapping.
The impact of hate-love pe
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4.7 ★★★★★
Based on 19 reviews
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Product Reviews
★★★★★ 5
Best and cutest dog toy!
Drop shipped to my granddog! LOVED LOVED LOVED these!!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 23, 2026
★★★★★ 5
Lots of Fun!
My Toy Cavapoo loves her bunnies. Good size for small dogs. She enjoys pulling each bunny out and tossing around. Bunnies also squeak which is a big plus for her.
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Reviewed in the United States on April 15, 2026
★★★★★ 5
Brilliant fun for dog, except for...
I have a 3yo German Shepherd Dog (GSD) and he can be very hard on toys. On days 1 and 2 he had such fun and we laughed at his good times!
Then...Day 3...cue the Jaws Music... While I was away for 10 minutes, he dismantled the ball into tiny pieces! Even so, the ball continued to light up, make sounds and entertain my GSD!!
Coolest dog toy ever!
If you have a heavy chewer....watch out!
Otherwise, I highly recommend!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 28, 2024
★★★★★ 1
Disappointing Dog Toy – Short-Lived and Ineffective
I purchased this dog toy hoping it would keep my dog entertained and engaged, but unfortunately, it has been a huge disappointment. The first one I received only worked for about an hour before completely stopping. I decided to give it another chance and ordered a second one, hoping it was just a fluke. Unfortunately, the second one lasted even shorter—only 30 minutes—before completely ceasing to function.
It no longer vibrates, rotates, or interacts in any way. Even when fully charged, the toy barely lights up and doesn’t do anything useful. This is a terrible product, and I’m genuinely shocked by the positive reviews. Save your money—this toy is not worth it.
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Reviewed in the United States on January 5, 2025
★★★★★ 4
My dog loves it
My Aussie loves it and he is a tough chewer as well, so it goes great with his hyper reactive personality. Durability could have been a little better, sometimes I have to take it apart and make sure it’s still in a good position because my dog will pick it up and drop it. With no cushion it did start malfunctioning at about 2 weeks. However, it does still work fine and he loves it even without the movement.
Note if you put it in a sock to protect it, my dog goes dangerous and held the sock and created a slingshot lol.
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Reviewed in the United States on January 1, 2025
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