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Description
Emotional Intelligence for Sales Success: Connect with Customers and Get ResultsEmotional intelligence plays a vital role at every stage of the sales process. It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight or flight response something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong
Emotional intelligence plays a vital role at every stage of the sales process. It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success.Binding Type: Paperback
Publisher: Amacom
Published: 11/01/2012
ISBN: 9780814430293
Pages: 204
Weight: 0.55lbs
Size: 8.90h x 5.90w x 0.70d
Award: IndieFab awards - Honorable Mention
Award: Axiom Business Book Awards - Silver Medal Winner
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
Great toner
This toner has helped my skin help it from breaking out. This product has helped my skin look flawless
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Reviewed in the United States on May 9, 2026
★★★★★ 5
A Skin Saver
I've been using the Centella toner for a week now, and it's quickly become a staple in my skincare routine. Infused with Centella Asiatica extract, this toner is perfect for calming irritated or sensitive skin. The texture is light and watery absorbs quickly without any sticky residue making it ideal for layering or using as a refreshing mist throughout the day.
It is very soothing reduces redness and inflammation, especially after exfoliating or sun exposure. It is very hydrating and gives a subtle moisture boost without clogging pores.
It has no alcohol or fragrance, so it's great for sensitive or acne-prone skin.
I use it after cleansing and before serum, and I’ve noticed my skin feels more balanced and less prone to breakouts or irritation. It pairs well with other products and hasn’t caused any pilling or sensitivity.
If your skin leans sensitive, inflamed, or needs a calming reset, this Centella toner is worth trying. Affordable, gentle, and effective. I definitely recommend this product
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Reviewed in the United States on July 30, 2025
★★★★★ 4
Read label good
Good so far
I think it would remove my dark spots
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Reviewed in the United States on February 1, 2026
★★★★★ 5
Excellent
Excellent product, good ingredients.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
A Standout
This toner is a standout as it is infused with Centella Asiatica extract, which soothes irritation while gently exfoliating without causing dryness or redness. The watery texture absorbs quickly, leaving skin feeling refreshed and balanced. This toner helps improve skin texture and clarity.
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Reviewed in the United States on November 4, 2025
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